2-4
Xerox Internal Use Only
Phaser 3010/3040/WorkCentre 3045 Service
Error Troubleshooting
Fax Problems
If printer does not properly send or receive faxes, check the following:
1. Check your scan glass for marks and clean it.
2. The other fax machine may be turned off, out of paper, or cannot answer
incoming calls. Speak with the other machine operator and ask her/him to sort
out the problem.
3. The FAX mode should be selected.
4. Ensure that there is paper in the paper tray.
5. Check to see if the display shows Memory Full.
6. Ensure that the document is loaded in the ADF or on the document glass.
7. Sending should show up on the display.
8. A noisy phone line can cause line errors.
9. Check your printer by making a copy.
10. The toner cartridge may be empty. Replace the toner cartridge.
11. The fax machine sending you the fax may be faulty.
Media-Based Problems
1. Check that the correct type of media is being used; for the correct media types
and weights, refer to“Media and Tray Specifications” on page 1-31. The
customer should be using a quality laser printer paper. The printer may have
trouble picking glossy or overly smooth paper.
2. Inspect the paper for bent, torn, or folded corners.
3. Check the media path for obstructions or debris.
4. Ensure that the correct media type is set at the Control Panel.
5. Ensure that the media guides are set correctly.
6. Ensure that the media is a supported type for the tray.
7. Load a fresh ream of paper in the tray.
Multiple-Sheet Pick
1. Check the media. Is the media in good condition and listed as supported
media? Quality office laser printer paper works best.
2. Check that the printer is printing within its environmental specifications by
printing and review the environmental information on the Information page.
3. Remove the paper, fan, and reload the media. Ensure that the guides are
securely against the paper and the tray has not been over filled.
4. Try loading paper from a fresh ream, fan the paper, and then insert into the
tray or flip existing paper over.
5. Check the tray’s Separator Roller for damage.
6. Clean the Feed Rollers with a clean, dry, lint-free wipe.
7. Replace the Feed Rollers.
Содержание Phaser 3010
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Страница 383: ...6 Chapter Maintenance In this chapter Adjusting the Transfer Roller Adjusting the Fuser Adjusting Altitude...
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Страница 391: ...7 Chapter Wiring In this chapter Printer Plug Jack Designations Phaser 3010 3045 Plug Jack Locations Wiring Diagrams...
Страница 419: ...A Appendix Reference In this chapter Using CE Diagnostic Software Acronyms and Abbreviations...
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