December 2006
1-4
WorkCentre M20, 4118, FaxCentre 2218 Family
SCP 3, SCP 4
Service Call Procedures
SCP 3 Normal Call Actions
Normal Call Actions are used to determine the reason for the service call.
Procedure
NOTE: If a fault message appears at any time, refer directly to the RAP for the fault message
and perform the procedure.
Perform the following:
1.
Review any defective print or copy samples.
2.
Determine that the user accessible settings are correct. If necessary refer to the user doc-
umentation.
3.
Check all job queues and verify with the customer any requirement to print the documents
in memory, before switching off the power or clearing memory.
4.
Print the Billing/Counters report and the System Data report, refer to GP 2. Record the
total print count, refer to GP 3.
5.
Go to SCP 4 Fault Analysis.
SCP 4 Fault Analysis
Fault Analysis is used to identify a fault.
Procedure
When diagnosing or repairing a fault in a particular subsystem, exercise the machine in all
modes until the fault is determined. In the instance of finding more than one fault or failure, cor-
rect one fault before going to the next fault. If no fault is found, go to SCP 5 Subsystem Mainte-
nance.
Power Failure
If the machine fails to switch on, go to the 1.1 Power Failure RAP.
Fault Messages
If a fault message is displayed, go to the relevant RAP:
•
5.1 Load Documents RAP.
•
5.2 Document Jam RAP.
•
6.1 LSU Error RAP.
•
8.1 Door Open RAP.
•
8.2 Bypass Jam RAP.
•
8.3 Duplex Jam RAP.
•
8.4 Paper Jam 0 Open/Close Door RAP.
•
8.5 Paper Jam 1 Open/Close Door RAP.
•
8.6 Paper Jam 2 Check Inside RAP.
•
8.7 No Paper Add Paper RAP.
•
8.8 Tray 2 Not Detected RAP.
•
9.1 Install Cartridge RAP.
•
9.2 Non-Xerox Toner Cartridge RAP.
•
9.3 Drum Warning RAP.
•
9.4 Replace Drum RAP.
•
9.5 Toner Empty RAP.
•
9.6 Toner Low RAP.
•
10.1 Low Heat Error RAP.
•
10.2 Open Heat Error RAP.
•
10.3 Over Heat Error RAP.
•
20.1 FAX Error Messages RAP.
•
20.2 Scan to E-mail Error Messages RAP.
•
OF1 Function Impossible RAP.
•
OF2 IP Conflict RAP.
•
OF3 Use Auxiliary Access RAP.
Содержание M20 - WorkCentre B/W Laser
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Страница 5: ...December 2006 Xerox WorkCentre M20 4118 FaxCentre 2218 Family Service Manual...
Страница 10: ...December 2006 ii WorkCentre M20 4118 FaxCentre 2218 Family Introduction...
Страница 40: ...December 2006 1 2 WorkCentre M20 4118 FaxCentre 2218 Family Service Call Procedures...
Страница 46: ...December 2006 1 8 WorkCentre M20 4118 FaxCentre 2218 Family SCP 7 Service Call Procedures...
Страница 48: ...December 2006 2 2 WorkCentre M20 4118 FaxCentre 2218 Family Status Indicator RAPs...
Страница 54: ...December 2006 2 8 WorkCentre M20 4118 FaxCentre 2218 Family 6 1 Status Indicator RAPs...
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Страница 68: ...December 2006 2 22 WorkCentre M20 4118 FaxCentre 2218 Family 10 3 Status Indicator RAPs...
Страница 72: ...December 2006 2 26 WorkCentre M20 4118 FaxCentre 2218 Family 20 3 Status Indicator RAPs...
Страница 78: ...December 2006 3 2 WorkCentre M20 4118 FaxCentre 2218 Family Image Quality...
Страница 100: ...December 2006 4 2 WorkCentre M20 4118 FaxCentre 2218 Family Repairs and Adjustments...
Страница 110: ...December 2006 4 12 WorkCentre M20 4118 FaxCentre 2218 Family REP 1 7 Repairs and Adjustments...
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Страница 158: ...December 2006 4 60 WorkCentre M20 4118 FaxCentre 2218 Family ADJ 1 1 Repairs and Adjustments...
Страница 160: ...December 2006 4 62 WorkCentre M20 4118 FaxCentre 2218 Family ADJ 5 1 ADJ 5 2 Repairs and Adjustments...
Страница 162: ...December 2006 5 2 WorkCentre M20 4118 FaxCentre 2218 Family Parts Lists...
Страница 206: ...December 2006 5 46 WorkCentre M20 4118 FaxCentre 2218 Family Part Number Index Parts Lists...
Страница 208: ...December 2006 6 2 WorkCentre M20 4118 FaxCentre 2218 Family General Procedures and Information...
Страница 276: ...December 2006 6 70 WorkCentre M20 4118 FaxCentre 2218 Family GP 26 General Procedures and Information...
Страница 280: ...December 2006 7 2 WorkCentre M20 4118 FaxCentre 2218 Family Wiring Data...
Страница 308: ...December 2006 7 30 WorkCentre M20 4118 FaxCentre 2218 Family Wiring Data...
Страница 310: ...December 2006 8 2 WorkCentre M20 4118 FaxCentre 2218 Family Accessories...
Страница 314: ...December 2006 8 6 WorkCentre M20 4118 FaxCentre 2218 Family ACC 2 Accessories...