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Problem Solving

Xerox® Wide Format IJP 2000

User Guide

4-2

Troubleshooting

Take proper action according to the following troubleshooting procedures.

If the error is not resolved even after following the above procedure, contact your local Xerox
representative.

Machine Problems

Check the status of your machine again before contacting us.

The power is not turned on

Action

Machine Problems

(p. 4-2)

Yes

Touch screen is not bright enough.

Action

Machine Problems

(p. 4-2)

Yes

A message is displayed

Action

Machine Problems

(p. 4-2)

Yes

Paper jam problems

Action

Paper Jam Problems

(p. 4-3)

Yes

Image quality problems

Action

Image Quality Problems

(p. 4-4)

Yes

Problems during printing

Action

Problems during Printing

(p. 4-7)

Symptom

Check

Remedy

The power is
not turned on

Is the power turned on?

Turn the power on.
See

Power Source

on page 1-5.

Is the plug connected to a
receptacle?

Turn the power switch and the power breaker off and
connect the power cord firmly. Then turn the power
breaker and the power switch on again.
See

Power Source

on page 1-5.

Is the power cord
disconnected from the
machine?

Содержание IJP 2000

Страница 1: ...August 2014 Xerox Wide Format IJP 2000 User Guide ...

Страница 2: ...ccurs with the machine s hard disk or other storage media any received or stored data including registered configurations may be lost Xerox is not responsible for any direct or indirect damages arising from or caused by such data loss Xerox is not responsible for any breakdown of machines due to infection of computer virus or computer hacking Important 1 Parts of this manual are subject to change ...

Страница 3: ...e the Print feature how to clear paper jams the daily maintenance procedures how to set various setting items and various precautions This guide assumes that you have a basic understanding and operating knowledge of your personal computer and network environment For the basic information and operating instructions of your personal computer and network environment refer to the documentation provide...

Страница 4: ...Xerox Wide Format IJP 2000 User Guide iv ...

Страница 5: ...roduct Safety Certification CB xxiii Legal Notice xxiv 1 Before Using the Machine Machine Components 1 2 Power Source 1 5 Switching the Power On 1 5 Switching the Power Off 1 5 Saving Power Consumption While the Machine is not in Use 1 6 Energy Saver Mode 1 7 Exiting the Energy Saver Mode 1 7 Control Panel 1 8 Adjusting Screen Contrast 1 9 Changing the Language 1 9 Touch Screen 1 10 Text Entry 1 1...

Страница 6: ...creen Components 2 6 Machine Settings 2 8 3 Daily Management and Maintenance Replacing Consumables 3 2 Used Consumables 3 3 Replacing an Ink Cartridge 3 3 Replacing a Waste Ink Cartridge 3 7 Replacing a Print Head 3 9 Cleaning the Machine 3 14 Removing Ink Stains in the Print Head Side of the Print Unit 3 14 Removing Ink Stains in the Ink Receiving Side of the Print Unit 3 16 Print Head Maintenanc...

Страница 7: ...mer Settings 5 7 Audio Tones 5 8 Default Language 5 10 Paper Tray Priority 5 10 Maintenance 5 11 Other Settings 5 11 Detailed Settings 5 13 Print Settings 5 14 Job Recovery 5 15 Detailed Settings 5 15 Network Settings 5 16 Port Settings 5 17 Protocol Settings 5 18 SSL TLS Settings 5 20 Detailed Settings 5 21 System Admin Settings 5 22 System Administrator s ID 5 23 System Administrator s Password ...

Страница 8: ...Contents Xerox Wide Format IJP 2000 User Guide viii ...

Страница 9: ...s guide Describes the daily maintenance procedures how to use the Print feature how to clear paper jams how to set various setting items and notes and restrictions Guides for the Optional Components The guides for the optional components provide information such as how to operate the optional components and how to install software ...

Страница 10: ...o exit the Energy Saver mode and how to load paper Chapter 2 Xerox CentreWare Internet Services This chapter describes the CentreWare Internet Services feature Chapter 3 Daily Management and Maintenance This chapter describes how to replace consumables and clean the machine Chapter 4 Problem Solving This chapter describes solutions to various problems you may have with the machine Chapter 5 System...

Страница 11: ...r Microsoft Windows Operating System is referred to as Windows The description of operations in this guide are mainly based on Windows 7 If using an operating system other than Windows 7 the operating procedures and the screen appearance may be different in your environment bold text Indicates the names of the menus buttons and tabs displayed on the touch screen Indicates the names of the menus bu...

Страница 12: ...Xerox Wide Format IJP 2000 User Guide xii ...

Страница 13: ...following Used for items where if not followed strictly death or severe or fatal injuries may result and the possibility is comparatively high Used for items where if not followed strictly severe or fatal injuries may result Used for items where if not followed strictly injuries to user or damages to the machine may result A symbol for items to pay attention to when handling the machine Follow ins...

Страница 14: ...our local Xerox representative to check if an outlet is grounded Connect this product to a branch circuit or an outlet that has larger capacity than the rated ampere and voltage of this product See the data plate on the rear panel of this product for its rated ampere and voltage Never touch the power cord with wet hands It may cause electric shock Do not put an object on the power cord Always keep...

Страница 15: ...age the cord and cause electric shock or a fire accident Always switch off and unplug the machine when it is not used over weekends or long holidays It may cause deterioration of insulations and eventually electric shock or a fire accident Once a month switch off this product and check to see that the power cord is plugged firmly into an electrical outlet the plug is not excessively heated rusted ...

Страница 16: ...ent In the place receiving direct sunlight Near cookers or humidifiers Locate this product on a level and sturdy surface that can withstand a weight of 992 lbs 450 kg Otherwise if tilted the product may fall over and cause injuries Locate this product in a well ventilated area Do not obstruct ventilation openings of the product Keep the minimum clearance as follows for ventilation and an access to...

Страница 17: ...ric shock and fire Machine Environment To keep this product in good performance condition always use it in the following environment Temperature 59 86 F 15 30 C Humidity 20 80 When the product is left in a chilly room and the room is rapidly warmed up by a heater condensation may form inside the product and cause a partial deletion on printed output For measures to prevent the machine from moving ...

Страница 18: ...en using the cutter to cut the roll paper Do not insert any object into slots or openings of this product Do not put any of the followings on the product Liquid container such as vases or coffee cups Metal parts such as staples or clips Heavy objects If liquid is spilled over or metal parts are slipped into the product it may cause electric shock or a fire accident Do not use conductive paper such...

Страница 19: ...reaker main power switch turns off it shows that the power breaker main power switch is operating correctly 3 Turn the power breaker on If the circuit does not work properly contact your local Xerox representative When pulling out the roll unit do it gently If pulled out with too much force the unit can hit and injure your knees To move this product to another location contact your local Xerox rep...

Страница 20: ...ly lick or swallow ink or get it in the eye consult a physician immediately If ink spills onto your hands wash it off If you get ink in your eye wash it out immediately If you have sore eyes consult a physician immediately This product uses roll printing paper Be careful not to drop it as it is heavy and may cause injuries Do not lay the paper roll on the machine or on any unstable surface The pap...

Страница 21: ...2000 User Guide xxi Location of Warning and Caution Labels Always follow all warning instructions marked on or supplied with this product To avoid the risk of burn injuries never touch the area with the High Temperature mark ...

Страница 22: ...mental protection and efficient use of resources Xerox reuses returned ink cartridges to make recycle materials or energy recovery Proper disposal is required for ink cartridges no longer needed Do not open ink cartridges Return them to your local Xerox representative ...

Страница 23: ...ons Operation of this product in a residential area is likely to cause harmful interference in which case the user is required to correct the interference at their own expense This device complies with part 15 of the FCC rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including interference ...

Страница 24: ... of items that may be illegal to print in your country Currency Banknotes and checks Bank and government bonds and securities Passports and identification cards Copyright material or trademarks without the consent of the owner Postage stamps and other negotiable instruments This list is not inclusive and no liability is assumed for either its completeness or accuracy In case of doubt contact your ...

Страница 25: ...e power on and off how to operate the control panel and how to exit the Energy Saver mode Machine Components 1 2 Power Source 1 5 Energy Saver Mode 1 7 Control Panel 1 8 Loading Replacing Paper 1 12 Configuring Paper Settings 1 19 Media 1 22 Billing Meters 1 26 Checking Consumables Supplies 1 28 Checking Machine Information 1 30 Job Status 1 33 Cancelling a Job 1 34 Delete All Jobs 1 35 ...

Страница 26: ...isplayed on the touch screen to operate the machine For more information refer to Control Panel on page 1 8 4 Roll 1 2 unit Load roll paper into this unit 5 Roll 3 4 unit 4 roll model Load roll paper into this unit 6 Paper cutter button Trims the lead edge of roll media 7 Paper path cover Open this cover to clear a paper jam 8 Bypass manual feed table Load media here when making prints onto cut sh...

Страница 27: ...switch Note These ports and switch are intended to be used only by our customer engineers For more information contact your local Xerox representative 14 Power breaker A power breaker of the machine 15 Power switch Used to switch the power to the machine on off 16 Front cover Open this cover when replacing a waste ink cartridge 17 Upper unit release lever Pull up this lever to open the upper unit ...

Страница 28: ...User Guide 1 4 Paper Stack Tray Optional This tray can accommodate printed sheets on the tray or underneath the tray You can eject up to 150 sheets of paper on the tray Note Depending on the size of paper you use pull out the paper support Paper support ...

Страница 29: ... on how to do this refer to Saving Power Consumption While the Machine is not in Use on page 1 6 For information on the Energy Saver feature refer to Energy Saver Mode on page 1 7 1 Press the power switch to the position to switch the power on Note The Please wait message indicates that the machine is warming up The machine cannot be used while it is warming up Switching the Power Off Switch the p...

Страница 30: ...Saving Power Consumption While the Machine is not in Use The machine consumes 11W or less even when the power switch is turned off To avoid consuming or save this standby power follow the steps below to turn the power breaker OFF Turning the Power Breaker Off 1 Switch the power off 2 After making sure that the touch screen on the control panel is turned off turn the power breaker off Turning the P...

Страница 31: ... button on the control panel lights up Note For information on how to specify Auto Power Saver refer to Auto Power Saver on page 5 8 Exiting the Energy Saver Mode The Energy Saver mode is exited when The Power Saver button is pressed A job is received The settings are configured via CentreWare Internet Services 1 Press the Power Saver button on the control panel The Power Saver button goes out to ...

Страница 32: ...5 Contrast adjustment dial Allows you to adjust the contrast of the touch screen 6 Clear All button Stop button Start button These buttons do not function 7 C Clear button Press this button to cancel a numerical character you have entered with the numeric keypad 8 Numeric keypad Use the numeric buttons on the keypad to enter numerical characters 9 Log In Out button Press this button to display the...

Страница 33: ...e Language button on the control panel 2 Select the desired language 3 Press Save 10 Machine Status button Press this button to check the machine status and meters or to check the status of paper 11 Job Status button Press this button to check the completed jobs 1 Transmitting indicator Blinks during data communication with a device other than the machine No Component Function Power Saver Clear Al...

Страница 34: ...s a setting screen Message field Displays a message such as the machine status or operation guide Selection button Press this button to highlight it Symbol included in a button name such as the Others button indicates that if such a button is pressed the appropriate setting screen is displayed Entry field Directly enter a numeric value using the numeric keypad The allowable range is indicated in p...

Страница 35: ...een requesting text to be entered Item Description Entering alphabets and numerals Press Alphanumeric To enter upper case alphabets press Shift To toggle to the previous mode press Shift again Entering symbols Press Symbol Entering a space Press Space Deleting characters Press Back This deletes one character at one time ...

Страница 36: ...inch your fingers When removing the piece of tape holding the edge of the roll paper from unraveling make sure to completely remove the adhesive If the adhesive gets inside the machine print quality may decrease When loading paper of different type size or weight change the paper settings after you finish loading the paper For information on how to do this refer to Configuring Paper Settings on pa...

Страница 37: ... User Guide 1 13 3 Remove the core of the roll paper from the roll unit Note You can place the roll paper in front of the roll unit 4 Pull up the handle of the paper holder and pull out the paper holder from both edges of the core of roll paper 1 2 1 2 ...

Страница 38: ...table surface such as the floor to prevent the roll paper from being dropped or toppled Notes There are two types of paper holders 3 inch core paper holder and 2 inch core paper holder option Use the paper holder that meets the core size of the paper to be loaded 6 Push down the handle of the paper holder to fix the paper holder 7 While holding the green lever of the roll unit move the saddle to a...

Страница 39: ...ally conveyed and stops Note When the roll paper is not fed smoothly because its leading edge is damaged cut the leading edge using a cutter knife or a similar tool before loading the paper 10 Press the paper cutter button to cut the leading edge of paper Note If you press the paper cutter button once 5 9 in 150 mm of the paper is cut If you hold down the paper cutter button the paper comes out un...

Страница 40: ...sing cut sheets for print load the cut sheet via the bypass manual feed table Notes When loading paper of different type size or weight change the paper settings before printing For information on how to do this refer to Configuring Paper Settings on page 1 19 Paper of up to 78 7 in 2 000 mm in length can be loaded 1 Align both edges of the paper against the scale and insert the paper until it is ...

Страница 41: ...paper until it is conveyed If you release your hands when you hear a sound the paper may get jammed It is convenient to use the optional manual feeder guide when loading paper into the bypass manual feed table Switching Between Trays 1 Press Source Note Select a paper tray that contains paper of which the size is larger than the print size If you select a tray that contains paper of which the size...

Страница 42: ...ters This machine features paper tray heaters In humid environments these may help remove moisture from the paper to improve print quality and or paper feeding The paper tray heater switch is located behind the cover which is positioned under the ink supply system Note The tray heater is used in high temperature high humidity conditions 86oF 30oC 80 RH ...

Страница 43: ... a tray for the first time or changed the type size or weight of paper be sure to specify the type or size of paper 1 Press the Machine Status button 2 Press the Media Settings tab 3 Select the desired tray 4 Select the desired item In this example select Size Series 5 Select an item to fit the paper loaded into the paper tray ...

Страница 44: ...f available roll paper and manual feed cut sheets Paper Type Select the desired paper type from Plain Matte coated Gloss Tracing Matte film and Backlit film Note Tracing paper is displayed as Tracing on the touch screen Weight Select from Light Standard and Heavy In normal use set to Light Size Series Paper width A series A0 A1 A2 A3 JIS B series B0 B1 B2 B3 ISO B series B0 B1 B2 B3 Special A seri...

Страница 45: ...2000 User Guide 1 21 Roll Core Size Select the desired size between 2inch core roll and 3inch core roll Note Select the same roll core size as the loaded roll paper If this setting is incorrect the remaining paper level cannot be correctly detected ...

Страница 46: ...r more information contact your local Xerox representative Media Type When using generally used paper known as printable paper for printing ensure that it complies with the following specifications However it is encouraged that you use the recommended media to achieve clear print results Type Media Type Weight Thickness Loadable Paper Size Recommended Paper Paper Name Weight Size Roll Paper Plain ...

Страница 47: ...about media type such as coated paper types that can be used for roll paper feed and paper types that can be used for manual feed contact your local Xerox representative Type Media Type Weight Thickness Loadable Paper Size Manual feed Plain paper Coated paper Glossy paper IJ Tracing paper IJ Film 64 to 190g m2 A0 A1 A2 A3 A4 JIS B0 JIS B1 JIS B2 JIS B3 JIS B4 ISO B0 ISO B1 ISO B2 ISO B3 ISO B4 Spe...

Страница 48: ... paper 128 g m2 Heat sensitive paper Labels Black origami paper Kent paper Chemical Japanese paper Carbon paper Paper with piping Xerographic photo paper Xerographic tracing paper Xerographic films Paper which is tightly stuck together due to static electricity Paper which has been previously printed with ink that will change in quality at 155o C Specially coated paper Paper with staples clips rib...

Страница 49: ...The optimum environment for storing media is a place where the humidity is 40 to 45 Keep the followings in mind when storing media Moisture is not good for media For storage keep the media in the document wrapping and store it in a comparatively dry place Vellum especially should be put into a plastic or moisture proof bag When the machine is not used for extended intervals remove the media and st...

Страница 50: ...al of the surface area printed in black and white by the machine so far Unit m2 Length Count Displays the sum total of the length printed in black and white by the machine so far Unit m or 0 1 m Meter 2 Area Count Displays the sum total of the surface area printed in color by the machine so far Unit m2 Length Count Displays the sum total of the length printed in color by the machine so far Unit m ...

Страница 51: ...e Notes Whether to print in black and white or color is determined depending on the color mode of the print driver If data in black and white is set to the color mode using the print driver it is counted as a color print A test print is also counted For information on test printing refer to Making a Test Print on page 3 19 ...

Страница 52: ...vel for each ink cartridge This includes the indicator bar which is divided into 20 increments and the percentage value of 10 increments Depending on your usage of ink it is recommended that you prepare new ink cartridges before they are exhausted by taking into account the ink level Note Once any one of the five cartridges K1 M Y C and K2 becomes empty the machine can no longer perform printing P...

Страница 53: ... IJP 2000 User Guide 1 29 Waste Ink Cartridge OK Replace Soon or Replace Now displays depending on the amount of waste ink pooled in a waste ink cartridge For information on how to replace consumables refer to Replacing Consumables on page 3 2 ...

Страница 54: ...dure refer to Detailed Settings on page 5 13 For information on the billing meters refer to Billing Meters on page 1 26 For information on paper information or setting refer to Configuring Paper Settings on page 1 19 Machine Information You can check the machine serial number machine configuration and software version on the Machine Info screen For maintenance support Tells you whom to contact whe...

Страница 55: ...chine Machine Configuration Press Machine config to display the Machine config screen You can check the following information Configuration code Memory size Software Versions Press Software Versions to display the Software Versions screen You can check the following information Control panel Text Controller Printer ...

Страница 56: ... print mode and press Save Online Enables receiving data from the computer Offline Disables receiving data from the computer Up to the currently received data is printed and the subsequent data is not received Supplies Consumables Press Supplies to display the Supplies screen For more information on the Supplies screen refer to Checking Consumables Supplies on page 1 28 ...

Страница 57: ... button on the control panel 2 Check the completed jobs Notes Press to display the previous screen and press to display the next screen Press Update to refresh the display 3 Select a job to see the details 4 Check the job details on the displayed screen 1 2 3 4 5 6 7 8 9 0 C Transmitting Supplies Language Power Saver Job Status Machine Status Log In Out Start Stop Clear All Job Status button ...

Страница 58: ...Machine Xerox Wide Format IJP 2000 User Guide 1 34 Cancelling a Job The following describes how to stop a job that has been sent to the machine 1 Press the Stop button on the control panel 2 Select Ok to cancel the job ...

Страница 59: ...e Xerox Wide Format IJP 2000 User Guide 1 35 Delete All Jobs The following describes how to delete all jobs from memory 1 Press the Delete All button on the control panel 2 Select Ok if you want to delete all jobs from memory ...

Страница 60: ...Before Using the Machine Xerox Wide Format IJP 2000 User Guide 1 36 ...

Страница 61: ...Xerox Wide Format IJP 2000 User Guide 2 1 2 Xerox CentreWare Internet Services This chapter describes Xerox CentreWare Internet Services Overview of CentreWare Internet Services 2 2 Machine Settings 2 8 ...

Страница 62: ...s CentreWare Internet Services is a software application that enables you to remotely access the machine by using the web browser on your computer when TCP IP connection is available With CentreWare Internet Services you can track the usage of the machine and change the setting values for the machine features without going to the machine s control panel ...

Страница 63: ...tings for Temporary Internet Files 3 In the Settings dialog box select Every visit to the page or Every time you start Internet Explorer for Check for newer versions of stored pages 4 Click OK Proxy server and port number Proxy Server We recommend that you access this service directly not through a proxy server Note If using a proxy server specifying the machine s IP address in the browser may res...

Страница 64: ...reWare Internet Services can also be used to make these settings For details refer to the Help section which can be displayed by clicking Help in the upper right of the CentreWare Internet Services screen 1 On the System Administrator Menu screen press System Settings Network Settings Note For information on how to display the System Administrator Menu screen refer to System Administrator Menu Set...

Страница 65: ...ator for the IP address or Internet address When specifying a port number enter the IP address or the Internet address followed by a colon and the assigned port number If you have enabled encrypted communication by selecting the Enabled check box under Network Settings Protocol Settings HTTP Secure HTTP SSL on the Properties tab you need to enter the address beginning https instead of http in the ...

Страница 66: ...he top frame is located at the upper part of the window This frame contains the logo model name the Help link user information and tabs to access each of the functions of the service For information on each function provided by CentreWare Internet Services refer to the Help section which can be displayed by clicking Help in this frame Left frame The contents in the left frame vary depending on the...

Страница 67: ...ge them The user ID is the System Administrator ID which is set on the machine By factory default the user ID System Administrator ID is 11111 and the password is x admin For information on how to change the System Administrator ID and password refer to System Admin Settings on page 5 22 Tab Name Major Function Status Displaying the machine status The status of paper trays and consumables such as ...

Страница 68: ...formation on how to display the System Administrator Menu screen refer to System Administrator Menu Settings Overview on page 5 2 2 Check that LPD is set to Enabled for Port Settings For information on the LPD port setting refer to Port Settings on page 5 17 3 Press Close to return to the Network Settings screen Note When the machine is already assigned an IP address go to step 7 4 Press Protocol ...

Страница 69: ...Xerox Wide Format IJP 2000 User Guide 3 1 3 Daily Management and Maintenance Replacing Consumables 3 2 Cleaning the Machine 3 14 Print Head Maintenance 3 19 ...

Страница 70: ...tle when storing consumables Do not unpack consumables before use Avoid storing consumables in the following locations In high temperature and humid locations Near heat generating devices Areas exposed to direct sunlight Dusty areas When using consumables carefully read precautions for use that are instructed on their bodies or packages When calling your local Xerox representative to order consuma...

Страница 71: ...rtridge before using it Make sure the ink cartridges are properly installed to all of the following five bays K1 M Y C and K2 Ink cartridges are arranged in the order of black 1 K1 magenta M yellow Y cyan C and black 2 K2 from the bypass manual feed table side to the back The label of each ink cartridge indicates the ink color Install ink cartridges at all of five locations three locations for cya...

Страница 72: ...density of 6 are used The value is only an estimate and varies depending on the conditions such as the content printed paper size paper type and the machine operating environment Replace an ink cartridge Replace an ink cartridge The machine can no longer print if this message is displayed Removing the ink cartridge 1 Have a new ink cartridge ready 2 Open the ink cover Note When you open the cover ...

Страница 73: ...5 3 Disconnect the network cable 1 Note Dispose of the used ink cartridge in accordance with local regulations 4 Grasp the nozzle between fingers pinch and pull to remove 2 5 Slide the nozzle along the track beneath the cartridge and into the notch 6 Remove the ink cartridge ...

Страница 74: ...ive cover from the replacement ink cartridge 2 Place the ink cartridge in the proper location Notes The label affixed inside the ink cover depicts ink color location The ink nozzle is keyed and color coded 3 Remove the nozzle from the track and attach it to the ink cartridge 1 4 Connect the network cable 2 5 Close the ink cover ...

Страница 75: ... ink cartridge soon Replace a waste ink cartridge Replace a waste ink cartridge The machine can no longer print if this message is displayed Note If you wait until the message Replace Waste Ink Cartridge is displayed the printer is forced to stop even if it is operating because the waste ink cartridge is full and this may result in a paper jam We recommend that you always replace the waste ink car...

Страница 76: ...upper unit release lever to open the upper unit 3 Open the front cover 4 Pull out the waste ink cartridge carefully Notes Always store the used waste ink cartridge in a horizontal place to prevent ink from being dropped Be careful to handle ink of the waste ink cartridge Dispose of waste ink cartridge in accordance with local regulations ...

Страница 77: ... and the machine does not start running Replacing a Print Head When the amount of ink sprayed from the nozzle of a print head exceeds the specified value the print head replacement message appears on the touch screen On the touch screen check the Supplies screen to see which print head needs to be replaced The amount used of ink at each print head can also be viewed in the Supplies screen For more...

Страница 78: ...tor Menu screen press Print Head Maintenance Replacing Print Head Note For information on how to display the System Administrator Menu screen refer to System Administrator Menu Settings Overview on page 5 2 3 Select the print head to be replaced Note If necessary you can select multiple print heads To replace all of five print heads select All 4 Press Start 5 Press Yes ...

Страница 79: ...int head selected on the replacement screen 7 While pulling up the tab lift the lever toward you Note Only the lever of the print head selected in step 4 is unlocked and the others are locked Do not attempt to lift the lever forcedly 8 Fold the print head toward you to pull out it Note Install the cover removed from a new print head on the used print head and return it to your local Xerox represen...

Страница 80: ...eel two protection tapes from a new print head Note After peeling the protection tapes keep your hands off the contact surface and nozzle surface of the print head 11 Insert a new print head on a slight angle and push up so that it is located vertically Note The print head can be installed only in one direction 1 2 1 2 2 ...

Страница 81: ... Setting print head appears It takes approximately 10 minutes to set up the print head 15 After the replacement of the print head has been completed press Replaced Note To continuously replace other print head press Replace more and repeat steps 2 to 13 to make replacement After the replacement of print heads has been completed proceed to Carrying out Calibration on page 3 21 ...

Страница 82: ...g with a firmly wrung soft cloth moistened with a small amount of neutral detergent Then wipe with a dried cloth Do not use cleaning agents other than water or neutral detergent Cleaning the machine with an excessive amount of water may cause the machine to malfunction or damage paper during printing You can get some of the ink on your hands while performing cleaning procedures It is recommended t...

Страница 83: ...ted in the back right corner foward 3 Wipe both edges of the print head with lint free cleaning cloth Notes Keep your hand off of the print head To clean the ink receiving side refer to Removing Ink Stains in the Ink Receiving Side of the Print Unit on page 3 16 Use a lint free cleaning cloth If it is difficult to get the dirt out of the print head wipe off with a wet lint free cleaning cloth ...

Страница 84: ... the ink receiving side of the print unit is dirty with excessive ink it causes the rear side of the print surface to get dirty Note To clean the ink receiving side of the print unit be sure to switch the machine to the cleaning mode on the control panel 1 On the System Administrator Menu screen press Print Head Maintenance Internal Cleaning For information on how to display the System Administrat...

Страница 85: ... 3 17 2 Press Yes The machine enters the cleaning mode 3 When message Preparing disappears pull up the upper unit release lever to open the upper unit 4 Wipe off the black plastic surface with a dry cloth 5 Close the upper unit CAUTION Be careful not to pinch your fingers ...

Страница 86: ...Daily Management and Maintenance Xerox Wide Format IJP 2000 User Guide 3 18 6 Press Done Message Exiting internal cleaning mode appears 7 Press Done to exit the cleaning mode ...

Страница 87: ...y status of the print head Making a Test Print p 3 19 4 Step 4 If the problem is not resolved replace the print head Replacing a Print Head p 3 9 5 Step 5 After replacing the print head carry out calibration Replacing a Print Head p 3 9 Making a Test Print 1 On the System Administrator Menu screen press Print Head Maintenance Test Print For information on how to display the System Administrator Me...

Страница 88: ...ministrator Menu Settings Overview on page 5 2 2 Select the print head to be cleaned and press Start Note Multiple print heads cannot be selected To clean all of five print heads select All 3 Press Yes It takes approximately 3 minutes to clean the print head 4 Press Done to end print head cleaning 5 Make a test print again to check the status of the print head For information on test printing refe...

Страница 89: ...e To continue with Replacing print head proceed to step 2 For information on Replacing print head refer to Replacing a Print Head on page 3 9 For information on how to display the System Administrator Menu screen refer to System Administrator Menu Settings Overview on page 5 2 2 Select a type of paper to be used for calibration Note Select a roll unit that contains paper of size A0 or larger If th...

Страница 90: ... Join Adjustment For information on how to display the System Administrator Menu screen refer to System Administrator Menu Settings Overview on page 5 2 2 Image Join Overlay must be turned off to enable the manual join adjustment a Press Image Join Overlay b Press Off c Press Save Note Input Adjustment Value is hidden when Image Join Overlay is turned On 3 Press Calibration ...

Страница 91: ...elect a type of paper to be used for calibration Note Select a roll unit that contains paper of size A0 or larger If the correct type of paper is not selected Start cannot be initiated 5 Press Start 6 Press Yes to confirm calibration start 7 Press Done when calibration is complete ...

Страница 92: ... IJP 2000 User Guide 3 24 8 Press Print Adjustment Chart 9 Select A0 size or larger to check all joins 10 Press Start 11 Press Yes to Print Adjustment Chart 12 Press Done when test print is complete Use this chart to check the gaps between print heads ...

Страница 93: ...o eliminate gaps and overlaps between print heads 1 2 or 3 perform corrections in the following order adjust print head 2 to print head 3 then adjust print head 1 to print head 2 To eliminate gaps and overlaps between print heads 3 4 or 5 perform corrections in the following order adjust print head 4 to print head 3 then adjust print head 5 to print head 4 13 Press Input Adjustment Value to adjust...

Страница 94: ...Daily Management and Maintenance Xerox Wide Format IJP 2000 User Guide 3 26 ...

Страница 95: ...x Wide Format IJP 2000 User Guide 4 1 4 Problem Solving This chapter describes solutions to various problems you may have with the machine Troubleshooting 4 2 Error Messages 4 9 When a Paper Jam Occurs 4 10 ...

Страница 96: ...ine Problems p 4 2 No Yes A message is displayed Action Machine Problems p 4 2 No Yes Paper jam problems Action Paper Jam Problems p 4 3 No Yes Image quality problems Action Image Quality Problems p 4 4 No Yes Problems during printing Action Problems during Printing p 4 7 Symptom Check Remedy The power is not turned on Is the power turned on Turn the power on See Power Source on page 1 5 Is the pl...

Страница 97: ...esentative Symptom Check Remedy Media is often jammed or wrinkled Is the appropriate type of media being used Correctly load the appropriate type of media See Media on page 1 22 Is the media loaded correctly Correctly load the media See Loading Replacing Paper on page 1 12 Is the media damp Replace with media just unpacked See Loading Replacing Paper on page 1 12 Are the media settings correct for...

Страница 98: ...he image outside of the printable area Recreate the original so that the image fits the printable area The print heads may be clogged Perform the print head cleaning two or three times See Cleaning the Print Head on page 3 20 If this symptom occurs after you have run a continuous print job wait for 30 seconds or more before starting the next print job Whenever an interval of 30 seconds or more ela...

Страница 99: ...ng a Print Head on page 3 9 Unwanted black dots are printed Internal components are soiled Contact your local Xerox representative Unwanted black lines are printed Internal components are soiled Contact your local Xerox representative Unwanted black lines are printed at the trail edge of the printed sheet in manual feed mode Is the paper size larger than the original The machine needs to print bla...

Страница 100: ...its the printable area Theprinted sheet has ink drops on it Is the area around the print head contaminated by ink Perform the print head cleaning two or three times See Cleaning the Print Head on page 3 20 Clean the ink receiving side and the print head side of the print unit See Removing Ink Stains in the Print Head Side of the Print Unit on page 3 14 Removing Ink Stains in the Ink Receiving Side...

Страница 101: ... occurred on the machine Check the error message and follow the instructions to solve the problem Are the IP address and Subnet Mask set correctly Set the correct IP address and Subnet Mask See Print Settings on page 5 14 Is the network between the computer and the machine working Consult with your network administrator Is the port enabled Set the port in use to Enabled See Port Settings on page 5...

Страница 102: ... 3 Selecting the menu on the left frame does not update the right frame contents The screen display is distorted Is the window size for the browser too small Change the window size for the browser The latest information is not displayed Is the display refreshed Press the Update button The Apply button does not reflect the new settings Are all entered values correct If a value outside of the permit...

Страница 103: ...edy A fault has occurred Switch the machine Off and then On If the trouble persists call for service XXX XXX An internal error occurred Turn the power switch off Be sure the touch screen is turned off before you switch the power back on Turn the power switch on again If the message persists record the displayed contents XXX XXX Then turn the power switch off and after the touch screen goes out con...

Страница 104: ... with this product To avoid the risk of burn injuries never touch the area with the High Temperature mark on Do not attempt to remove a paper deeply jammed inside the product particularly a paper wrapped around the fusing unit or the heat roller Otherwise it may cause injuries or burns Switch off the product immediately and contact your local Xerox representative Notes When a paper jam occurs chec...

Страница 105: ...2 While pulling the green lever at the right edge open the roll unit cover 3 Take the following action depending on the status of the jammed paper If the jammed paper is not found a Rotate the roll paper backwards b Then reload the roll paper If the jammed paper is cut a Remove the jammed paper b Rotate the roll paper backwards ...

Страница 106: ...e the cutter to cut the paper b Remove the cut piece of paper c Rotate the roll paper backwards d Then reload the roll paper For information on how to load the roll paper refer to Replacing Cutting Roll Paper on page 1 12 4 Close the roll unit cover 5 Gently push the roll unit back into the machine all the way until it stops ...

Страница 107: ...located in the back right corner foward 2 Pull up lever A 3 Take the following action depending on the status of the jammed paper Note Do not touch the black plastic component in the print unit You can get ink on your hands If you can find the jammed paper through the opening Remove the jammed paper from the opening Note If the paper edge is located behind the print unit hold both edges of paper a...

Страница 108: ... Format IJP 2000 User Guide 4 14 If you cannot find the jammed paper through the opening a Pull up handle B b Remove the paper jammed inside the paper feed area c Pull down handle B 4 Return lever A back to its original position ...

Страница 109: ...4 15 5 Close the upper unit CAUTION Be careful not to pinch your fingers Paper Jams inside the Upper Roll Paper Cover 1 Open the upper roll paper cover 2 Pull up the green lever 3 Remove the jammed paper from the opening 4 Close the upper roll paper cover ...

Страница 110: ...nal 1 Open the upper cover of the Paper Stack Tray 2 Remove the jammed paper If the jammed paper is at the paper exit area Remove the jammed paper from the paper path If the jammed paper is inside the upper cover Remove the jammed paper from the opening 3 Close the upper cover of the Paper Stack Tray ...

Страница 111: ... chapter describes how to configure the System Administrator Menu settings System Administrator Menu Settings Overview 5 2 System Administrator Menu List 5 5 Common Settings 5 7 Print Settings 5 14 Network Settings 5 16 System Admin Settings 5 22 Authentication Security Settings 5 26 ...

Страница 112: ...ommend that you change the system administrator ID and password immediately after the machine has been installed For information on how to do this refer to System Admin Settings on page 5 22 1 Press the Log In Out button on the control panel 2 Enter the user ID of the system administrator by using the numeric keypad or the keyboard displayed on the screen and press Confirm Notes By factory default...

Страница 113: ...the default settings for each feature Common Settings Use this option to configure the general settings of the machine For more information refer to Common Settings on page 5 7 Print Settings Use this option to configure the print functions behavior For more information refer to Print Settings on page 5 14 Network Settings Use this option to configure ports and protocols For more information refer...

Страница 114: ... set whether to use the password or overwrite the hard disk For more information refer to Authentication Security Settings on page 5 26 Step 3 Configuring a Feature 1 Select the desired item 2 After completing the settings press Save 3 Press Close several times until the Ready screen is displayed Note If the changes you have made require rebooting of the machine to apply the changes pressing Close...

Страница 115: ... 5 10 Paper Tray Priority p 5 10 Maintenance p 5 11 This function is for customer engineer use Other Settings p 5 11 Software Download p 5 11 Data Encryption p 5 11 Detailed Settings p 5 13 Print Settings p 5 14 Job Recovery p 5 15 Detailed Settings p 5 15 This function is for customer engineer use Network Settings p 5 16 Port Settings p 5 17 HTTP p 5 17 LPD p 5 17 FTP p 5 17 SNMP p 5 17 Protocol ...

Страница 116: ...em Admin Settings p 5 22 System Administrator s ID p 5 23 System Administrator s Password p 5 23 Maximum Login Attempts p 5 24 Print Head Maintenance p 3 19 Head Cleaning See Cleaning the Print Head p 3 20 Replacing Print Head See Replacing a Print Head p 3 9 Calibration See Carrying out Calibration p 3 21 Test Print See Making a Test Print p 3 19 Internal Cleaning See Removing Ink Stains in the I...

Страница 117: ...n the System Administrator Menu screen press System Settings Common Settings For information on how to display the System Administrator Menu screen refer to System Administrator Menu Settings Overview on page 5 2 2 Select the item you want to configure or change Machine Clock Timer Settings 1 Press Machine Clock Timer Settings 2 Set each item as necessary and click Close ...

Страница 118: ... Note You cannot disable the functionality of switching to the Energy Saver mode Auto Clear Allows you to set the duration of time before the machine is automatically reset if no operation is performed When you select On specify a value between 30 seconds and 3 minutes in 30 second increments To disable this function select Off The factory default is 1 min Backlight Off Allows you to automatically...

Страница 119: ...omplete Set the volume of the beep that sounds when a job is completed normally You can select the target jobs for which the beep is to sound Off On Ink Level Alert Set the volume of the beep that sounds when the toner cartridge needs replacing Off On Low Media Alert Set the volume of the beep that sounds when a job is suspended because there is no paper in a tray Off On Fault Set the volume of th...

Страница 120: ...ded in multiple trays The print job does not specify a paper size and a tray Select from First Second Third Fourth and Auto Select Off The factory default is First for roll 1 Second for roll 2 Third for roll 3 and Fourth for roll 4 Notes Multiple trays cannot have the same priority All the trays cannot be assigned with Auto Select Off Some of the items and features on the screen shots or illustrat...

Страница 121: ...n contact your local Xerox representative Data Encryption Allows you to select whether to encrypt data recorded on the machine s hard disk When data encryption is enabled the machine automatically encrypts print data before writing these data to its hard disk Whether to encrypt data cannot be set for individual features Encrypting data prevents unauthorized users from reading data stored on the ha...

Страница 122: ...o save all necessary settings and files before you enable the data encryption feature or change any settings If the hard disk currently connected to the machine does not satisfy the encryption settings an error occurs For information on error messages and remedies refer to Error Messages on page 4 9 Even our customer service representatives cannot see or restore the encryption key Be sure not to l...

Страница 123: ...printing refer to Notes and Restrictions on the Use of the Print Feature on page 6 3 0 Prohibit limited to 5m 1 Permit limited to 30m 0 Prohibit limited to 5m 15 Specify whether to continuously increase or decrease the numeric value when an arrow button has been held down To enable this function specify the time to hold down an arrow button 0 Prohibit 1 Permit Standard 2 Permit 2 second interval o...

Страница 124: ...ettings relating to the machine s print features specifications 1 On the System Administrator Menu screen press System Settings Print Settings For information on how to display the System Administrator Menu screen refer to System Administrator Menu Settings Overview on page 5 2 2 Select the item you want to configure or change ...

Страница 125: ...items as necessary Off Select this to cancel all the print jobs that have not yet printed at the time the machine was turned off Recover only waiting jobs Select this to print only jobs that have been spooled at the time the machine was turned off Recover all jobs that were not output Select this to print all jobs that have not been output at the time the machine was turned off 3 Press Save Detail...

Страница 126: ... 2 8 CentreWare Internet Services allows you to make more detailed settings For details refer to the Help section which can be displayed by clicking Help in the upper right of the CentreWare Internet Services screen 1 On the System Administrator Menu screen press System Settings Network Settings For information on how to display the System Administrator Menu screen refer to System Administrator Me...

Страница 127: ...ry default is Enabled for all ports 1 Press Port Settings 2 Set each item as necessary and click Close HTTP When using HTTP specify a port number and select Enabled The factory default port number is 80 LPD Select Enabled when using LPR FTP Select Enabled when using FTP SNMP Select Enabled when using SNMP Application Feature Port HTTP LPD FTP SNMP CentreWare Internet Services Yes ...

Страница 128: ...o Auto Select this to detect the Ethernet transmission rate automatically 1000BASE T Select this to fix the transmission rate to 1000BASE T 100 Mbps Full Duplex Select this to fix the transmission rate to 100 Mbps Full Duplex 100 Mbps Half Duplex Select this to fix the transmission rate to 100 Mbps Half Duplex 10 Mbps Full Duplex Select this to fix the transmission rate to 10 Mbps Full Duplex 10 M...

Страница 129: ...t of xxx xxx xxx xxx where xxx is a value between 0 and 255 The first xxx cannot be set to numeric value 127 or 224 to 255 The factory default is 192 168 150 150 IPv4 Subnet Mask Enter the subnet mask in the format of xxx xxx xxx xxx where xxx is a value between 0 and 255 The factory default is 255 255 255 0 IPv4 Gateway Address Enter the subnet mask in the format of xxx xxx xxx xxx where xxx is a...

Страница 130: ... 0 to 128 The factory default is 64 Note This option is enabled only when IPv6 Address Manual Set is set to Enabled IPv6 Gateway Manual Enter the Gateway address in the format of xxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx where xxxx is a hexadecimal value Notes This option is enabled only when IPv6 Address Manual Set is set to Enabled You must enter a gateway address before you can select Save IPv6 Ad...

Страница 131: ...on Note The certificate must already be registered using CentreWare Internet Services For information on how to do this refer to the Help section of CentreWare Internet Services HTTP SSL TLS Comm Select Enabled or Disabled The factory default is Disabled HTTP SSL TLS Port No The factory default is 443 Detailed Settings This function is for customer engineer use For more information contact your lo...

Страница 132: ... change the default ID and password for the system administrator to prevent unauthorized users from changing the machine settings and to enhance security 1 On the System Administrator Menu screen press System Admin Settings For information on how to display the System Administrator Menu screen refer to System Administrator Menu Settings Overview on page 5 2 2 Select the item you want to configure ...

Страница 133: ...cters 5 Press Save 6 Press Re enter System Administrator ID 7 Press Keyboard 8 Re enter the same system administrator ID by using the numeric keypad on the control panel or the keyboard displayed on the screen using up to 32 characters 9 Press Save System Administrator s Password We recommend that you set a password to enhance security The factory default is x admin To tell the system administrato...

Страница 134: ...ntrol panel or the keyboard displayed on the screen to enter the system administrator s password of 4 to 12 characters 4 Press Save 5 Press Re enter Password 6 Press Keyboard 7 Re enter the same system administrator s password of 4 to 12 characters by using the numeric keypad on the control panel or the keyboard displayed on the screen 8 Press Save Maximum Login Attempts This feature allows you to...

Страница 135: ...value between 0 and 10 times The factory default is 5 times Notes Rebooting the machine will reset the failure count To exit the Access Denied state reboot the machine 1 Press Maximum Login Attempts 2 Press On 3 Enter the number of the upper limit by using the numeric keypad or by pressing and 4 Press Save ...

Страница 136: ...stem Administrator Menu screen refer to System Administrator Menu Settings Overview on page 5 2 2 Select the item you want to configure or change Password Entry from Control Panel Specify whether to type in the password when displaying the System Administrator Menu We recommend that you set a password to enhance security When On is selected the setting of System Administrator s Password p 5 23 is ...

Страница 137: ...Press Save Overwrite Hard Disk When print processing is completed the data is deleted from the hard disk and the area on which the deleted data was stored is automatically overwritten with blank data This feature prevents unauthorized retrieval or restoration of the data recorded on the hard disk You can select the number of overwrites either once or three times The factory default is No Notes If ...

Страница 138: ...rol Panel to Yes Set Maximum Login Attempts to 5 times Note that the hard disk security will not be warranted if you do not correctly follow the above setting instructions Notes For information on the encryption setting refer to Data Encryption on page 5 11 For details on how to make settings for Password Entry Control Panel refer to Password Entry from Control Panel on page 5 26 For information o...

Страница 139: ...Xerox Wide Format IJP 2000 User Guide 6 1 6 Appendix Optional Components 6 2 Notes and Restrictions 6 3 ...

Страница 140: ... Manual Feeder Guide A guide to load paper manually 2inch core paper holder A paper holder for 2 inch core roll paper A set of two 3inch core paper holder A paper holder for 3 inch core roll paper A set of two Print Catch Tray A tray that can accommodate printed sheets after they are ejected from the machine Paper Stack Tray A stacker that can accommodate printed sheets after they are ejected from...

Страница 141: ...layed on the touch screen might result in damage to the system If the control panel freezes or an error screen stops responding switch the power off When switching the power off and then on make sure that the touch screen is turned off before you switch the power back on Notes and Restrictions on the Use of the Print Feature For notes and restrictions that apply to the print feature also refer to ...

Страница 142: ...t where multiple IPv6 global addresses are used an address that is not assigned to the machine may be used for communication An auto configured IPv6 address IPv6 auto configuration address IPv6 DNS server address may be assigned an address that cannot be used by the obtained IPv6 address for operation An address that cannot be used for operation is for example a site local address fec0 or an addre...

Страница 143: ...4 4 ink cartridge 3 2 checking remaining level 1 28 replacing 3 3 3 7 IP address 2 4 2 8 IPv4 address setting system settings 5 19 IPv6 address setting system settings 5 19 J jams bypass manual feed table or upper unit 4 13 inside the upper roll paper cover 4 15 paper stack tray 4 16 roll unit 4 11 Job Status button 1 33 jobs cancelling 1 34 deleting all from memory 1 35 join adjustment 3 22 L Lan...

Страница 144: ...eware Internet Services 4 8 image quality 4 4 machine 4 2 paper jam 4 3 paper jams 4 10 protocol settings 5 18 proxy server 2 3 R replacing paper 1 12 roll paper replacing cutting 1 12 S security settings authentication 5 26 Supplies button 1 28 switching between paper trays 1 17 switching the power off 1 5 switching the power on 1 5 system administrator ID 5 23 system administrator menu 5 2 list ...

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