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Windows Troubleshooting

Chapter 4: Windows / Peer-to-Peer Network Setup

❖

4-31

9

Verify that you have selected the correct driver for your 
printer.

10

Right mouse click on the printer icon and select 

Properties

.

11

Select the 

Ports

 tab.

12

Verify the AppleTalk name in the Print to the following 
port list. If necessary reselect the correct name.

13

Start an application and send a print job to the printer. If 
printer still does not print contact your Customer 
Support.

Содержание DocuPrint Network Laser Printers

Страница 1: ...The Xerox DocuPrint Network Laser Printers Technical Information Guide VERSION 4 0 2...

Страница 2: ...s Microsoft Word MS and MS DOS are trademarks of Microsoft Corporation Univers is a trademark of Linotype AG or its subsidiaries WordPerfect is a trademark of WordPerfect Corporation Centronics is a t...

Страница 3: ...etwork 2 1 Overview 2 3 Objective 2 3 Requirements 2 3 Organization 2 4 Quick Steps For Connection Setup 2 5 Set An IP Address 2 6 Static Addressing 2 7 Setting from the Control Panel 2 7 Setting from...

Страница 4: ...ternal Ether net Adapter to factory defaults 2 24 DIP Switch settings for your CentreDirect External Print Server External Ethernet Adapter 2 25 Where do I go from here 2 26 Chapter 3 Novell NetWare S...

Страница 5: ...tall Steps TCP IP Protocol 4 13 Quick Install Steps DLC LLC Protocol 4 16 Quick Install Steps AppleTalk Protocol 4 18 Windows Troubleshooting 4 20 Requirements 4 20 Windows all versions Quick Check 4...

Страница 6: ...s 5 8 Macintosh Quick Check 5 8 Macintosh Troubleshooting Step by Step 5 9 Chapter 6 UNIX Network Setup 6 1 Introduction 6 2 Chapter 7 OS 2 Network Setup 7 1 Overview 7 2 Objective 7 2 Requirements 7...

Страница 7: ...Your Web Browser 9 3 Additional information on Internet Services 9 4 Appendix A Telnet and NBMON command mode options A 1 Introduction A 2 Monitor Menu A 3 Configure Console A 4 Display summary confi...

Страница 8: ...8 DocuPrint Technical Information Guide Reset nvram to factory defaults A 12 Print ASCII test page A 12 Print Postscript test page A 12 A 12 A 12...

Страница 9: ...a p t e r 1 Document Introduction 1 2 Purpose of this Section 1 2 Objective 1 2 Requirements 1 2 How Can I Print This 1 3 Other Information Resources 1 4 How Do I Proceed 1 5 First Time Printer Setup...

Страница 10: ...nical Information Guide TIG Objective Using the information contained in this document System Administrators will be able to connect the DocuPrint printer to their network configure the printer for op...

Страница 11: ...ick your mouse on the File drop down menu and select Print Please be aware that this is a large document You may want to select specific pages to print rather than the entire document You can do this...

Страница 12: ...inter information than is contained in the User Guide The CentreWare DP User Guide explains how to install and use CentreWare DP Services to install connect and configure Xerox printers on a network T...

Страница 13: ...Software Installation and Troubleshooting information for the Macintosh Chapter 6 UNIX Network Setup contains a reference to Software Installation for the various supported UNIX platforms Chapter 7 O...

Страница 14: ...How Do I Proceed 1 6 DocuPrint Technical Information Guide...

Страница 15: ...P 2 13 Dynamic Addressing DHCP 2 14 Setting a SUBNET MASK at the Control Panel 2 15 Setting up APPSOCKET 2 17 Setting DEFAULT GATEWAY at the Control Panel 2 19 Print the Configuration Sheet 2 21 Reset...

Страница 16: ...Connecting to Your Network 2 2 DocuPrint Technical Information Guide DIP Switch settings for your CentreDirect External Print Server External Ethernet Adapter 2 25 Where do I go from here 2 26...

Страница 17: ...r Objective The objective of this chapter is to enable you to Identify the overall steps to physically connect and configure your printer to work with your network Connect network cabling to your prin...

Страница 18: ...necting the printer to a TCP IP network Setting a SUBNET MASK at the Control Panel page 2 15 provides the detailed steps for setting a security mask on a TCP IP network Setting up APPSOCKET page 2 17...

Страница 19: ...nfiguration Sheet to determine the printer s current Network settings See the section Print the Configuration Sheet page 2 21 3 If you are connecting this printer using TCP IP protocol refer to the se...

Страница 20: ...anually by the System Administrator Dynamic Addressing RARP BOOTP TCP IP address is assigned automatically by the Server Dynamic Addressing DHCP Dynamic Host Resolution Protocol TCP IP address is assi...

Страница 21: ...Menus Ethernet Menu 2 Press Item Up or Item Down until you see Ethernet Menu IP Address Res 3 Press Value Up or Value Down You will see IP Address Res Static 4 Press Enter You will see Ethernet Menu I...

Страница 22: ...key is pressed Holding down Value Up or Value Down causes continuous scrolling through the values 8 To change other characters in the IP address press Item Up or Item Down to scroll right or left res...

Страница 23: ...of a device on the network This step is required 3 Create a static ARP entry by typing the following command arp s x x x x aa aa aa aa aa aa Enter where x x x x is the IP address you are assigning and...

Страница 24: ...ceeding 6 When the telnet window appears type Enter exclamation point and then yes Enter to enter monitor mode 7 Type I Enter to enter the IP address Enter the desired IP address 8 Reboot the network...

Страница 25: ...following commands depending on your system arp s ether name aa aa aa aa aa aa Enter no leading zeros RS 6000 arp s name aa aa aa aa aa aa Enter no leading zeros most UNIX systems arpbypass set name...

Страница 26: ...e power off and on before proceeding 6 When the telnet window appears type Enter exclamation point and then yes Enter to enter monitor mode 7 Type I Enter to enter the IP address Enter the desired IP...

Страница 27: ...btain the hardware and TCP IP addresses from the Configuration Sheet 4 Update the RARP BOOTP server s etc ethers and the etc hosts files with a host name TCP IP and hardware addresses Consult your UNI...

Страница 28: ...nfiguration page 3 Obtain the hardware and TCP IP addresses from the Configuration Sheet 4 Update the lease time if necessary depending on your printer usage patterns If you are using the Xerox Centre...

Страница 29: ...aracter above the cursor The value is incremented or decremented by 1 each time the key is pressed Holding down Value Up or Value Down causes continuous scrolling through the values 5 To change other...

Страница 30: ...Subnet Mask from the Control Panel as described in the previous section 1 Open a telnet session Windows Open a MS DOS window type telnet x x x x Enter where x x x x is the IP address Unix Type telnet...

Страница 31: ...rnet Menu AppSocket Enabl 3 Press Value Up or Value Down until you see AppSocket Enabl On or Off 4 Press Enter You will see Ethernet Menu AppSocket Enabl 5 Press On Line You will see Ready If you are...

Страница 32: ...telnet session Windows Open a MS DOS window type telnet x x x x Enter where x x x x is the IP address Unix Type telnet hostname in a shell 2 Type Enter and then yes Enter to enter monitor mode 3 Selec...

Страница 33: ...n causes continuous scrolling through the values 5 To change other characters in the Default Gateway address press Item Up or Item Down to scroll right or left respectively through the character strin...

Страница 34: ...Open a telnet session Windows Open a MS DOS window type telnet x x x x Enter where x x x x is the IP address Unix Type telnet hostname in a shell 2 Type Enter and then yes Enter to enter monitor mode...

Страница 35: ...til you see Menus Print Menu on the Display 2 Press Item Up or Item Down until you see Print Menu Config Sheet on the Display 3 Press Enter You will see Ready 4 Review the current settings and make an...

Страница 36: ...n and D2 in the down position 2 Unplug the power cord from the Adapter 3 Wait 5 seconds and plug the power cord into the Adapter 4 The Adapter will print a Configuration Sheet after approximately 15 s...

Страница 37: ...e Restart Printer Yes 4 Press Enter You will see Job Menu Restart Printer 5 Press On Line You will see Ready To Reset your CentreDirect External Print Server External Ethernet Adapter 1 Unplug the pow...

Страница 38: ...n 2 Unplug the power cord from the CentreDirect 3 Wait 5 seconds and plug the power cord into the CentreDirect 4 Wait 30 seconds for the Centre Direct to start up reboot 5 Quickly toggle DIP Switch D1...

Страница 39: ...e D1 D2 Up Up Services print jobs Allows CentreWare DP administration Configuration Page not printed at start up Telnet and NBMON sessions not allowed Up Down Services print jobs Allows CentreWare DP...

Страница 40: ...chapter enabled you to connect your printer to your network Retain the Configuration Sheet you printed as a reference to the network configuration of your printer Proceed next to the chapter within t...

Страница 41: ...up 3 3 Setup with CentreWare DP 3 3 Advanced Setup in Bindery Mode or for NDS NetWare Direc tory Services Network 3 3 Netware NDPS NEPS Novell Distributed Print Services 3 4 NetWare Troubleshooting 3...

Страница 42: ...ements In general the requirements needed for printer connection and setup include A workstation with the Windows operating system software installed for that station and a working knowledge of the op...

Страница 43: ...CentreWare DP software supplied on your Printer Management Software CD will provide you with the quickest and easiest method for installing your printer on a network Everything you need to know to us...

Страница 44: ...In order to access Xerox printers in this environment you will need the Xerox Gateway software installed on your system The latest version of the Xerox Gateway Software is available on the Xerox Web s...

Страница 45: ...plication If the job prints no further system troubleshooting will be necessary For problems with the appearance of your document once it has printed consult the Troubleshooting chapter of the DocuPri...

Страница 46: ...ct print queue Also verify that the user has access to the DocuPrint printer queue 4 Verify that the DocuPrint NetWare print queue exists is accepting jobs and has a Print Server attached If not try u...

Страница 47: ...ation Complete both of these procedures then run a test print from your software application If the job prints no further system troubleshooting will be necessary Novell NetWare Hardware Step by Step...

Страница 48: ...r which serves the print queue you have assigned to the DocuPrint printer NDS Tree for NetWare 4 1X NDS and later is set for the correct NDS tree name NDS Context for NetWare 4 1X NDS and later is set...

Страница 49: ...installed 2 Launch the CentreWare DP software In Windows 95 98 WindowsNT 4 0 or Windows 2000 click on the Start button and slide the highlight up to the Programs entry In the next fold out window slid...

Страница 50: ...create a new queue to test the printer If your printer is configured to service both NDS and Bindery mode queues make sure the Primary Server is not in the NDS tree the printer is configured for 7 Exi...

Страница 51: ...e are correct The Xerox CentreDirect External Print Server External Ethernet Adapter has only an RJ45 connector 16 If any changes are made reset the printer from the Control Panel or if connected to t...

Страница 52: ...NetWare Troubleshooting 3 12 DocuPrint Technical Information Guide...

Страница 53: ...ntreDirectExternalPrintServer ExternalEthernet Adapter 4 7 Windows 95 98 Peer to peer Network Peer ro Peer IPP 4 11 Requirements 4 11 Step by Step Setup Peer to Peer 4 11 Windows NT 4 0 Network 4 12 I...

Страница 54: ...r External Ethernet Adapter NetBEUI 4 22 Windows95 98TroubleshootingforDocuPrintNetworkPrinters 4 23 Windows 95 98 For CentreDirect External Print Server Exter nal Ethernet Adapter NetBEUI 4 25 Window...

Страница 55: ...The objective of this chapter is to provide the required information to enable you to connect and set up your DocuPrint printer on your network as quickly as possible Requirements Basic requirements f...

Страница 56: ...he screen 3 Return to the CD Navigator on your DocuPrint CD ROM Select Additional Software Utilities Select Install Win95 98 Peer to Peer Tool OR Run the Setup program located on your DocuPrint CD ROM...

Страница 57: ...e for the queue you just installed Note this information to be used when connecting a port to this queue 10 The Setup Complete window will appear Select the radio button to reboot your computer Click...

Страница 58: ...r spool directory 18 You will be returned to the configuration screen Select the Exit radio button to reboot your computer Click Finish 19 The print queue will be created Start your windows control pa...

Страница 59: ...up name of WORKGROUP This is the same default name used by Microsoft Windows If you have changed the NetBEUI group name on your workstation the group name of the CentreDirect External Print Server Ext...

Страница 60: ...mmand option to show the list of CentreDirect External Print Servers In this case the syntax is showprn exe d where is a number between 0 and 7 Some experimentation may be required to find the correct...

Страница 61: ...list 10 Type y to modify the current settings 11 Type y to modify the group name Enter the new group name so that it matches the group name of your workstation 12 If you wish to modify the NetBEUI na...

Страница 62: ...r 1 Open the Network Neighborhood Find the computer named XRXaaaaaa 2 Open the CentreDirect External Print Server External Ethernet Adapter icon by double clicking 3 Double click on the printer icon i...

Страница 63: ...o Your Network Print the Configuration Sheet page 2 21 Retain this page for reference 2 Check the Configuration Sheet and verify that the IPP protocol is enabled and note the IPP print queue name 3 Lo...

Страница 64: ...n the Quick Install Steps will detail the installation based on the protocol used on your network The CentreWare DP program on your Printer Management Software CD ROM can also be used to monitor and c...

Страница 65: ...ify that the TCP IP protocol has been loaded 3 Select the Services TAB and verify that Microsoft TCP IP Printing is loaded 4 If this software is not present install it using the documentation provided...

Страница 66: ...entered is in the list and correct The check box to the left of the address must be checked if it is not check it then select Next 14 Insert the DocuPrint CD ROM and click Have Disk 15 Click the Brow...

Страница 67: ...of the test print click Yes 22 Send a print job to the printer 23 Check the print job for print quality If print quality problems exist use the print quality section of the DocuPrint System Administr...

Страница 68: ...n 5 Double click Add Printer 6 The Add printer Wizard starts 7 Verify that My Computer is selected and click Next 8 Click Add Port 9 Select the Hewlett Packard Network Port in the Available Print Moni...

Страница 69: ...hat printer to be the default then click Next 19 If the printer will not be shared click Next To share the printer enter a Share Name check the share checkbox then click Next 20 At the next dialog it...

Страница 70: ...Control Panel and double click Printers icon 5 Double click Add Printer 6 The Add printer Wizard starts 7 Verify that My Computer is selected and click Next 8 Click Add Port 9 Select the AppleTalk Pr...

Страница 71: ...efault then click Next 18 If the printer will not be shared click Next To share the printer enter a Share Name check the share checkbox then click Next 19 At the next dialog it is recommended that you...

Страница 72: ...version Windows all versions Quick Check 1 Verify that the printer is plugged in turned on and connected to an active network If you use the Xerox CentreDirect External Print Server External Ethernet...

Страница 73: ...console screen On large networks using multiple IPX frame types it is CRITICAL that the frame type be set correctly 6 Verify that the Primary Server is set Primary Server should have been set during...

Страница 74: ...rint and Configurtion Sheet and verify that the Microsoft Windows Print Services are enabled on the CentreDirect 3 Verify that the Windows workstation has the NetBEUI protocol correctly loaded and bou...

Страница 75: ...o On 2 Verify that the NetBEUI PDL is properly set depending on your driver 3 From a workstation desktop use the right mouse button and select Network Neighborhood then with the left mouse button sele...

Страница 76: ...ify that you have selected the correct driver for your printer 10 Right mouse click on the printer icon and select Properties 11 Select the Details tab 12 Verify the driver name in the Print using the...

Страница 77: ...EUI as the default protocol 1 Right click on the Network Neighborhood icon on the desktop 2 Select Properties from the context menu 3 Select NetBEUI from the list of installed components 4 Select the...

Страница 78: ...tion Current IP Address is set correctly note this address if it is assigned dynamically Subnet Mask is set correctly if used Default Gateway is set correctly if used Check the LPR and AppSocket setti...

Страница 79: ...Once rebooted select the Start button and Settings then select the Printers folder The printers window will appear 9 Verify that you have loaded and selected the correct driver for your printer 10 Ri...

Страница 80: ...Neighborhood then with the left mouse button select Properties from the cascade menu 3 The Network dialog will appear Select the Protocols tab 4 Check the list of installed network components for the...

Страница 81: ...rify that the port name in the Print to the following port list matches the name given when the printer was installed If necessary reselect the correct name 12 Start an application and send a print jo...

Страница 82: ...ontains the desired zone name or all zones 3 From the server desktop use the right mouse button and select Network Neighborhood then with the left mouse button select Properties from the cascade menu...

Страница 83: ...your printer 10 Right mouse click on the printer icon and select Properties 11 Select the Ports tab 12 Verify the AppleTalk name in the Print to the following port list If necessary reselect the corre...

Страница 84: ...Windows Troubleshooting 4 32 DocuPrint Technical Information Guide...

Страница 85: ...ctive 5 2 Requirements 5 2 Quick Step Overview 5 3 Macintosh Driver Installation 5 4 Requirements 5 4 Driver Installation for Macintosh System 7 0 5 4 Step by Step Setup AppleTalk 5 5 Macintosh Troubl...

Страница 86: ...provide the required information to enable you to connect and set up your DocuPrint printer on your network using your specific workstation operating system Requirements In general the requirements ne...

Страница 87: ...step by step instructions 2 Install the DocuPrint Macintosh Driver per the instructions provided in the section Macintosh Driver Installation page 5 4 3 Select DocuPrint printer and zone if used in t...

Страница 88: ...allation for Macintosh System 7 0 1 Insert the CD in your CD ROM drive 2 Double click on the disk icon 3 Double click on Instal folder 4 Double click on Driver folder 5 Double click on the DocuPrint I...

Страница 89: ...protocol at the printer s Control Panel follow these steps 1 Press Menu Up or Menu Down until you see Menus Ethernet Menu 2 Press Item Up or Item Down until you see Ethernet Menu ETalk Enable 3 Press...

Страница 90: ...rs at the right side of this box to locate the icon Your network may be divided into AppleTalk Zones You can tell if there are zones by the appearance of the CHOOSER window When the CHOOSER program de...

Страница 91: ...ions installed on your printer 11 Go to Step 16 FOR RECONFIGURATION OF EXISTING PRINTERS 12 Click on Select PPD The window displays a list of PostScript printer description files 13 Highlight the PPD...

Страница 92: ...uPrint System Administrator Guide Requirements A workstation with the appropriate DocuPrint print driver installed A working knowledge of the operating system System 7 0 or higher being used on your w...

Страница 93: ...monitoring the LEDs on the back of the printer When the printer is connected to a functioning network receiving traffic its link LED will be green and its orange traffic LED will be flashing rapidly 4...

Страница 94: ...5 10 DocuPrint Technical Information Guide...

Страница 95: ...Chapter 6 UNIX Network Setup 6 1 UNIX Network Setup C h a p t e r 6 Introduction 6 2...

Страница 96: ...out the connection and configuration of your printer in UNIX environments refer to the following documentation also included on your Printer Management Software CD in the doc unix folder For Solaris s...

Страница 97: ...OS 2 Warp Server V 4 0 7 4 Quick Install Setup 7 4 Troubleshooting 7 5 Step by Step Setup for IBM TCP IP for OS 2 7 6 OS 2 Software Installation 7 7 Installing the DocuPrint OS 2 Print Driver 7 7 OS 2...

Страница 98: ...jective of this chapter is to provide the required compatibility configuration print driver installation and troubleshooting information to enable you to successfully connect and set up your DocuPrint...

Страница 99: ...ack including any requisite fixes apars or TCP IP Fixpack UN00959 and LATEST TCP IP V 3 1 PRINT Fixpack including any requisite fixes apars Lan Server V 4 0 with TCP IP V 2 0 APAR 11017 PN 70015 OS Wa...

Страница 100: ...ative tasks in order to install the printer and configure your server Quick Install Setup 1 NETWORK CABLE CONNECTION Attach RJ45 DB15 BNC 2 CONFIGURATION SHEET Print the Configuration Sheet from the C...

Страница 101: ...you wish to assign a specific IP address You may set a Static IP Address form the control panel if your printer has one If you are connected to a network with a Xerox CentreDirect External Print Serv...

Страница 102: ...E PRINT SERVER Printer IP Address in 32 bit dotted decimal notation e g 127 0 0 0 REMOTE PRINT SERVER S PRINTER ps Enter ps without quotes and in lowercase MAXIMUM NUMBER OF LPD PORTS Enter a number b...

Страница 103: ...In the box at the top left labeled Printer Driver Selection click the radio button for Other OS 2 Printer Driver 7 Click Install 8 Insert the CD ROM supplied with your DocuPrint printer and reference...

Страница 104: ...Print the Configuration Sheet in Chapter 2 2 Use the ping command to see if your server responds If the server does not respond you may have an addressing or network problem 3 Use the ping command to...

Страница 105: ...Connect using TCP IP for OS 2 versions 2 0 3 0 3 1 4 0 1 At the OS 2 Command Prompt issue the command ping xxx xxx xxx xxx where xxx xxx xxx xxx is your server IP address i e 109 108 145 22 If you rec...

Страница 106: ...mand Prompt issue this exact command lpr p ps s xxx xxx xxx xxx a sample ps where xxx xxx xxx xxxx is the IP address of your DocuPrint printer If the test page test ps prints you have an OS 2 configur...

Страница 107: ...Chapter 8 CentreWare DP and CentreWare MC 8 1 CentreWare DP and CentreWare MC C h a p t e r 8 Introduction 8 2...

Страница 108: ...inter Management Software CD Refer to this guide for information about configuring and montoring your printer using this utility Xerox CentreWare MC provides group management of Xerox and competitive...

Страница 109: ...Chapter 9 Internet Printer Services 9 1 Internet Printer Services C h a p t e r 9 Overview 9 2 Requirements 9 2 Configure Your Web Browser 9 3 Additional information on Internet Services 9 4...

Страница 110: ...irements It is recommended but not mandatory that you install a Java enabled browser on the workstation s which will use the Internet Services Tool For best performance and compatibility use Netscape...

Страница 111: ...s below 3 Launch your web browser software 4 Enter your printer s TCP IP address from your Configuration Sheet into the Address or Location field on your browser this name is browser dependent and pre...

Страница 112: ...nformation on Internet Services The most common uses of Internet Services are sending print jobs and monitoring consumables toners developers paper Detailed information on to use this feature can be f...

Страница 113: ...tions A 5 Flash firmware load enable disable A 5 Display set IP address A 5 Limit monitor network access by password A 6 Network protocols menu A 6 AppleTalk options A 7 HP DLC options A 7 Microsoft W...

Страница 114: ...nical Information Guide Introduction The menus listed in this section may be accessed via a telnet session or by using NBMON They allow the parameters on the CentreDirect External Print Server to be s...

Страница 115: ...s E Display set ethernet options F Flash firmware load enable disable I Display set IP Address L Limit monitor Network access by password N Network Protocols menu P Display set parallel port parms and...

Страница 116: ...Z d Xerox CentreDirect External Print Server External Ethernet Adapter Firmware revision 1 56Datecode 8 25 1998 14 48 Ethernet address 00 40 C8 04 6B 2F IP address not set 13 231 38 195 set by DHCP C...

Страница 117: ...led Link test 1 disabled 2 enabled enter don t change continue Link test is now enabled Flash firmware load enable disable Command C D E F H I L N P Q R S Z F Flash load is enabled Ver 1 56 dt 8 25 19...

Страница 118: ...d security currently Off Monitor Security 1 Off 2 On New Password enter don t change continue Network protocols menu Command C D E F H I L N P Q R S Z N Network Protocols Menu A AppleTalk options H HP...

Страница 119: ...Phase 2 Default zone name dp_file_servers Parallel port printer name Xerox046B2F par printer in chooser only if connected PostScript binary disabled delay before reset 15 sec delay after reset 45 sec...

Страница 120: ...WORKGROUP Machine Name XRX046B2F Services PARALLEL Description parallel port 1 Modify yes or no y or n n Netware options Command A H M N S T X N Netware options Netware enabled Print Server name used...

Страница 121: ...0 0 0 0 0 0 0 0 Get Community String is public Set Community String is private Modify yes or no y or n n TCP IP options Command A H M N S T X t TCP IP menu options E Engine options ipaddress rarp boo...

Страница 122: ...2 Modify yes or no y or n n Socket options TCP Sockets fpfilter options TCP Sockets fpfilter enabled Auxilliary parallel data port 0 Modify yes or no y or n n TCP IP menu options LPD options LPD opti...

Страница 123: ...2 7 PostScript Disabled Parallel port mode 1 Standard 2 Fifo ACK 3 Fifo BUSY enter don t change continue Select data setup strobe width in microsec 1 2 7 2 5 4 3 8 1 4 10 8 enter don t change continu...

Страница 124: ...P Q R S Z z Also reset IP address yes or no y or n y nvram reset to factory defaults Print ASCII test page Command C D E F H I L N P Q R S Z Select port 1 Change Parallel enter don t change continue...

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