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Before You Begin Troubleshooting

Chapter 5: Troubleshooting

❖

5-3

Hardware

• Is the printer plugged in?

• Is the printer switched on?

Software

• Is the correct printer driver installed and selected for 

your printer configuration?

Printer Maintenance

An improperly seated tray or an open cover will prevent 
printing. You can avoid these problems by regularly 
taking the following precautions. 

• Insert media trays properly and securely.

• Keep covers securely closed.

Consumables

An empty laser print cartridge or expended maintenance 
item may prevent printing.

• Keep consumables and maintenance items in supply.

• Add or replace when prompted by printer.

Specific instructions for replacing each consumable and 
maintenance Item are included with the individual 
replacement packages.

Содержание DocuPrint N2125

Страница 1: ...The Xerox DocuPrint N2125 Network Laser Printer User Guide...

Страница 2: ...pany MS MS DOS Windows NT Microsoft LAN Manager Windows 95 and Windows 98 are trademarks of Microsoft Corporation Adobe and PostScript are trademarks of Adobe Systems Inc TrueType is a trademark of Ap...

Страница 3: ...fety ix Maintenance Safety x Operational Safety xi Ozone Safety xiv Chapter 1 Getting to Know Your Printer 1 1 Introduction 1 2 Printer Features 1 3 Paper Handling 1 3 Connectivity 1 5 Page Descriptio...

Страница 4: ...ray 1 2 or 3 2 7 Multi Bypass Feeder 2 11 Envelope Feeder 2 13 Configuring Custom Paper Sizes 2 14 Chapter 3 Printing 3 1 Introduction 3 3 Using the Printer Drivers 3 4 Installing the Printer Drivers...

Страница 5: ...Offsetting Output 3 61 Duplex Printing 3 62 Chapter 4 Maintaining the Printer 4 1 Regular Printer Maintenance 4 2 Cleaning the Printer 4 2 Replacing the Laser Print Cartridge 4 3 Replacing Maintenance...

Страница 6: ...A Printer Specifications A 1 Physical Specifications A 2 Environmental Specifications A 3 Electrical Specifications A 4 Performance Specifications A 5 Controller Specifications A 6 Appendix B Notices...

Страница 7: ...ety Notes Your printer and the recommended consumable supplies have been designed and tested to meet strict safety requirements Attention to the following notes will ensure the continued safe operatio...

Страница 8: ...y are as follows When used in a step the above symbols appear smaller but are of equal importance This symbol indicates particularly useful or helpful information about your printer This symbol indica...

Страница 9: ...nnection terminal Plug the power cord directly into a properly grounded electrical outlet Do not use an extension cord If you do not know whether an outlet is grounded ask an electrician to check the...

Страница 10: ...printer power immediately disconnect the power cord and call an authorized service representative The power cord is damaged or frayed Liquid is spilled into the printer The printer is exposed to wate...

Страница 11: ...hazardous light the beam is totally enclosed during all modes of customer operation and maintenance When performing various operator functions you may see laser warning labels These labels are for th...

Страница 12: ...t are not approved may cause poor performance and could create a dangerous condition Do not remove the covers or guards that are fastened with screws unless you are installing optional equipment Power...

Страница 13: ...pecifically designed for your printer The use of unsuitable materials may result in poor performance and possibly a hazardous situation Follow all warnings and instructions marked on or supplied with...

Страница 14: ...r weight without any packaging materials is 59 pounds 27 kg The printer is heavy Exercise care in moving or relocating the printer Follow the recommended procedure when moving the printer from one loc...

Страница 15: ...Keep hands hair jewelry and neckties away from the exit feed rollers Do not remove a media tray while printing from that tray or any tray above the media tray in use Do not open the covers while prin...

Страница 16: ...This printer produces virtually no ozone 0 01 ppm during normal operation Providing the proper environmental parameters as specified in the Operational Safety section of these Safety Notes ensures th...

Страница 17: ...3 Paper Handling 1 3 Connectivity 1 5 Fonts 1 6 Resolution 1 6 Print Speed 1 6 Page Description Languages 1 6 Printer Components 1 7 Base Configuration 1 7 Internal Components 1 8 Printer Options 1 9...

Страница 18: ...the Quick Installation Guide that came with your printer and connect the necessary cables Your printer may also have one or more optional features installed First verify your exact equipment options...

Страница 19: ...ia types and sizes refer to the section Selecting Print Media page 2 2 Input Sources The standard multi bypass feeder functions as either a single sheet manual feed tray or a tray for up to 100 sheets...

Страница 20: ...ional offset catch tray holds up to 500 sheets and receives output face down It has offset capability as described in the section Offsetting Output page 3 61 and bin full detection Duplex Printing A d...

Страница 21: ...depending on whether or not the printer is network capable For information about supported network environments and protocols refer to the Technical Information Guide on your Printer Management Softw...

Страница 22: ...inter Other fonts may be downloaded to system memory optional Flash memory or the optional hard disk PostScript 3 contains 136 fonts of which 39 are resident in the printer The remaining fonts are ava...

Страница 23: ...er exit slot 2 Standard output bin 3 Control Panel 4 Front cover release 5 Multi bypass feeder shown open 6 Tray extension 7 Power switch 8 Tray 1 9 Paper amount indicator Figure 1 2 Printer Component...

Страница 24: ...User Guide Internal Components Figure 1 3 Internal Components Front View Front View 1 Laser print cartridge 2 Front cover shown open Figure 1 4 Internal Components Rear View Rear View 1 Fuser 2 Rear c...

Страница 25: ...s Figure 1 5 Printer Options Front View Front View 1 Offset Catch Tray 2 Envelope Feeder 3 550 sheet feeder shown as Tray 2 4 550 sheet feeder showns as Tray 3 Figure 1 6 Printer Options Rear View Rea...

Страница 26: ...r was packaged with the following pieces of printed documentation Quick Install Guide which shows you how to get your printer up and running User Guide this book which provides you with the basic info...

Страница 27: ...here you are looking for information as well as from page to page where information is cross referenced Simply move the cursor over a hypertext link and it changes to a pointing finger Then click on t...

Страница 28: ...er Management Software CD User Guides are provided for each of the major printer management utilities Consult the booklet enclosed with the CD for more information Printer drivers are also contained o...

Страница 29: ...Chapter 2 Loading Print Media 2 1 Loading Print Media C h a p t e r 2 Selecting Print Media 2 2 Storing Paper 2 6 Loading Paper 2 7 Tray 1 2 or 3 2 7 Multi Bypass Feeder 2 11 Envelope Feeder 2 13...

Страница 30: ...ll as custom sizes Table 2 1 on page 2 4 lists the standard sizes of paper envelopes and other print media you can use with all of your printer s input trays and output bins Table 2 2 on page 2 5 desc...

Страница 31: ...d torn or bent paper Moist or wet paper Curled paper Paper with an electrostatic charge Glued paper Paper with special coating Paper unable to withstand a temperature of 150 C 302 F Thermal paper Carb...

Страница 32: ...SEF SEF SEF SEF SEF Letter 8 5x11 SEF SEF SEF SEF SEF Folio 8 5x13 SEF SEF SEF SEF SEF Legal 8 5x14 SEF SEF SEF SEF SEF Envelopes COM 10 4 125x9 5 Monarch 3 87x7 5 DL 110 x 220 mm C5 162 x 229 mm CUS...

Страница 33: ...8 5 in 76 2 215 9 mm 3 0 8 5 in 98 4 178 0 mm 3 875 7 0 in 76 2 215 9 mm 3 0 8 5 in 76 2 215 9 mm 3 0 8 5 in 98 4 215 9 mm 3 875 8 5 in Length 148 355 6 mm 5 83 14 0 in 127 355 6 mm 5 0 14 0 in 148 2...

Страница 34: ...imum print quality and trouble free printer operation Store the paper on a flat surface in a relatively low humidity environment Avoid storing paper in such a way as to cause wrinkling bending curling...

Страница 35: ...g Paper Tray 1 2 or 3 1 Grip the recessed area in the front of the tray and pull it towards you until it stops Lift the tray up and pull out 2 Hold the tray with both hands lift it gently and remove i...

Страница 36: ...th of paper skip to Step 6 5 To load paper longer than 297 mm 11 69 in 1 Press down the square button on the bottom of the tray 2 Pull the rear of the tray out to extend it There are three settings fo...

Страница 37: ...tray with the side to be printed on facing down see illustration below for orientation of letterhead drilled paper and envelopes To reduce the possibility of misfeeds and jams especially when using sp...

Страница 38: ...length guide and while lifting gently adjust it to the length of the paper To avoid paper jams or incorrect paper size sensing make sure the length guide stopper is firmly seated in the floor of the t...

Страница 39: ...e to the multi bypass feeder do not exert strong pressure on it or place any heavy objects on it 2 For large size paper A4 Letter etc pull out the tray extension from the recessed area in the middle o...

Страница 40: ...t into the tray with the side to be printed facing up see illustration below for orientation of letterhead drilled paper and envelopes Be sure to insert the paper all the way in until it gently touche...

Страница 41: ...to use To avoid paper jams make sure the guide is adjusted to the correct width of envelopes or postcards 3 Lift up the paper holder align the four corners of the stack and gently insert them envelope...

Страница 42: ...the image correctly on the custom paper To print on custom size paper disable the printer s automatic paper size detection and paper size jam detection by setting the Tray Menu s Tray 1 Mode Tray 2 Mo...

Страница 43: ...Custom Size item to Letter 8 5x11 5 Set the Tray Sequence item to a value that does not include Tray 1 or set to Off 6 Request Tray 1 as the paper source and send the print job 6 x 7 in multi bypass...

Страница 44: ...2 16 User Guide...

Страница 45: ...er Drivers 3 5 Using the Driver s Features 3 6 Using the PCL Driver 3 8 Paper Output 3 9 Document Options 3 13 Graphics Options 3 16 Watermarks 3 20 Overlays 3 21 Using the PostScript Driver 3 22 Pape...

Страница 46: ...Printing 3 2 User Guide The Keys 3 41 Menu Options 3 43 Printing a Password Job 3 58 Deleting a Password Job 3 59 Generating a Printer Report 3 60 Offsetting Output 3 61 Duplex Printing 3 62...

Страница 47: ...inter drivers to control the printer s output The features of the printer s Control Panel and using it to generate printer reports such as the Configuration Sheet For information on networking specifi...

Страница 48: ...ur operating system Your printer supports the PCL printer drivers listed in Table 3 1 and the PostScript printer drivers listed in Table 3 2 on page 3 5 To take full advantage of all the printer s fea...

Страница 49: ...s the hard drive High Capacity Feeder etc These settings are displayed under the driver s Printer Configuration tab If you are not certain which options your printer will support you can check by prin...

Страница 50: ...in to which the print job will be delivered Select simplex or duplex operation if the duplex option is installed Select paper size orientation and media Select the number of copies Select collating Th...

Страница 51: ...C N N C U C C C C C C C Windows NT 4 0 C C C C C C N C U C C C C C C C PostScript Windows 95 98 C C C C C C C C U C C C C C C C Windows 2000 C C C C C C C C U C C C C C C C Windows NT 4 0 C C C C C C...

Страница 52: ...ecting a tab changes the dialog window to display controls related to the selected tab The following is a general overview of the driver s features organized by its dialog window tabs For more complet...

Страница 53: ...user intervention needed Secure Print Defers printing of a job until you enter the matching password on the Control Panel It is only available when the optional hard drive is installed To use this fe...

Страница 54: ...sword where each digit can be any numeric value between 0 and 7 Releasing the job at the printer is discussed in the section Printing a Password Job page 3 58 You can also choose to delete the job wit...

Страница 55: ...is wider than it is tall Duplex Requires installation of the optional Duplex Module For more information see the section Duplex Printing page 3 62 The options are Duplex Off Single sided printing This...

Страница 56: ...s option when you want to print two or more separate sets of a job that contains two or more pages For example five collated copies of a three page job will result in one set of all three pages in ord...

Страница 57: ...Control Panel The default setting is On Document Options When you select this tab you can set the finishing mode and margins Finishing Mode There are two finishing modes Multiple Pages per Side N Up...

Страница 58: ...the first page as the right most page On a folded sheet of paper with two page images the horizontal distance from the fold to either page image is called the gutter The Gutter control allows you to s...

Страница 59: ...lable are Yes If you choose this option the printer defaults to HP compatible printable areas for each paper size which is approximately one sixth of an inch unprintable margins on all edges The appli...

Страница 60: ...g for printed images that you want to have a smooth realistic and photographic appearance It provides soft contrasts between various shades of gray and also works well for images originally designed w...

Страница 61: ...racter set for each TrueType font contained on the page is sent down to the printer in an outline form Use this option if the document uses only a small number of TrueType fonts and you wish to optimi...

Страница 62: ...ilable if you have selected the Raster setting in the Graphics Mode box as described under Graphics page 3 19 Use Printer TrueType Fonts Determines whether to use the TrueType fonts that reside on the...

Страница 63: ...ible as vector images and the rest as raster images With this setting it is not possible to print TrueType fonts as graphic images since TrueType fonts are vector images by default Raster When you sel...

Страница 64: ...and line art images in order to improve image quality It is available only when the Resolution is set to 600x600 dpi and Draft Mode is disabled Watermarks Use this feature when you want your output t...

Страница 65: ...nd the printer will automatically print the letterhead on each page of your document Page overlays eliminate the need to download the same information more than once thus saving transmission time Howe...

Страница 66: ...he job with no user intervention needed Secure Print Defers printing of a job until you enter the matching password on the Control Panel It is only available when the optional hard drive is installed...

Страница 67: ...eric password where each digit can be any numeric value between 0 and 7 Releasing the job at the printer is discussed in the section Printing a Password Job page 3 58 You can also choose to delete the...

Страница 68: ...is wider than it is tall and the image on the page is rotated 180 upside down Duplex Requires installation of the optional Duplex Module For more information see the section Duplex Printing page 3 62...

Страница 69: ...this option when you want to print two or more separate sets of a job that contains two or more pages For example five collated copies of a three page job will result in one set of all three pages in...

Страница 70: ...fault paper output destination The options are The Standard Bin which holds up to 500 sheets The optional Face Up Bin which holds up to 100 sheets The optional 500 Offset Bin which holds up to 500 she...

Страница 71: ...ault Use whatever Paper Size Policy that has been set on the printer as its default This is the default paper size policy Generate error if paper not available Generates an error message on the printe...

Страница 72: ...rinter can print with predefined margins or can print all the way to the edge of the paper The two options available are Yes If you choose this option the printer defaults to HP compatible printable a...

Страница 73: ...dscape orientation However it rearranges the page images so the sheet of paper can be folded to be read as a left to right book The standard booklet format has the first page as the left most page The...

Страница 74: ...us graphics options for the driver Brightness This slider control increases or decreases the brightness level of the image You can also enter a value and the slider will adjust itself to match the val...

Страница 75: ...ture toner depletion and possible printer damage Mirror Image This option flips the image orientation 180 degrees thereby reversing the image and all associated text Fax Friendly Black This feature ch...

Страница 76: ...r Saving This feature reduces the amount of toner placed onto the paper Using this feature will cause pages to be printed lighter It is available only at 600x600 resolution and XIE is disabled XIE Thi...

Страница 77: ...tion Table The Substitution Table helps you select a printer resident PostScript font that is the closest match for the True Type font being generated by the application Always Send to Printer This op...

Страница 78: ...cify the shape and size of the character Bitmap Type 3 A non scalable rasterized format that contains data for each pixel that makes up each character Large complex bit maps require considerably more...

Страница 79: ...TrueType Font list the printer font that is the closest match will be highlighted in the Print Font field You can change the default selections for the comparable printer fonts simply by selecting any...

Страница 80: ...driver creates a file that is compatible with Adobe Document Structuring Convention ADSC In order to print a document to a DSC file you must specify a file name and specify FILE as the printer port wi...

Страница 81: ...sending them to the printer Although this saves memory the job may take longer to print The default for this option is On Print Postscript Error Information If you choose this option the driver will p...

Страница 82: ...r operates It allows you to print reports and password protected pages stored on the optional hard drive Figure 3 1 Control Panel The display Online indicator light Form Feed indicator light Error ind...

Страница 83: ...rint the display will show This message appears whenever the printer is online and ready to accept print jobs The display will also show when processing data and when waiting for more data It presents...

Страница 84: ...n order to continue processing the job and a timeout period 15 seconds by default and customizable has expired with no new data arriving in the input buffer This timeout applies to all ports When lit...

Страница 85: ...fline and in the menu system exits the menu system and brings the printer online If the printer is offline and in power saver mode brings the printer online Enter If the current display is a value for...

Страница 86: ...alue increases the value by the step amount It is subject to auto repeat if held down for more than 1 second If a paper mismatch condition exists pressing this key scrolls through the alternate paper...

Страница 87: ...sk specific details of the menu items and their values are contained in the System Administrator Guide on the printer CD In addition the System Administrator Guide lists all the operations associated...

Страница 88: ...nter a four digit password to enable printing of secure or proof jobs previously sent to the printer and stored on the printer s hard disk drive and appears only if the optional hard disk drive is ins...

Страница 89: ...ould be overridden with the setting for Custom Size Config Fuser Enables the customization of fuser temperature settings associated with each paper type otherwise set automatically by the printer When...

Страница 90: ...the fuser temperature to be associated with the paper type Recycled appears only if Config Fuser is set to On Color Sets the fuser temperature to be associated with the paper type Color appears only...

Страница 91: ...font Point Size Sets the point size of the default font in PCL Appears only when the default font already selected is a scalable proportional spaced font Symbol Set Sets the default font symbol set us...

Страница 92: ...rinter as to how long to wait before taking the action defined by the setting of the Page Policy item Print Quantity Sets multiple copies of each page not collated sets Duplex Sets the default duplex...

Страница 93: ...wer Saver Defines a period of inactivity after which time the printer will enter a low power state Defaults Sets the type of factory defaults to use when a Factory Default is performed Parallel Menu A...

Страница 94: ...parameters for the serial port Baud Rate Sets the baud rate for the serial port Binary PS Enables or disables the binary mode of PostScript for print jobs received on this port USB Menu Allows you to...

Страница 95: ...C LLC protocol DLC LLC PDL Sets the default emulation page description language for the Ethernet DLC protocol DLC LLC Bin PS Enables or disables the DLC LLC binary mode of PostScript NetBEUI Enable En...

Страница 96: ...including subnet mask and default gateway IP Address Sets the four byte IP address Sub Net Mask Sets the four byte Subnet Mask address Default Gateway Sets the four byte Default Gateway address Port T...

Страница 97: ...DLC LLC protocol DLC LLC PDL Sets the default emulation page description language for the Token Ring DLC protocol DLC LLC Bin PS Enables or disables the DLC LLC binary mode of PostScript NetBEUI Enabl...

Страница 98: ...ss Sets the four byte IP address Sub Net Mask Sets the four byte Sub Net Mask address Default Gateway Sets the four byte Default Gateway address Port Timeout Sets the time for determining when to end...

Страница 99: ...inary PS Enables or disables the Novell binary mode of PostScript Novell Mode Sets the PServer mode for the Novell protocol Frame Type Sets the frame type used for the Novell protocol Polling Interval...

Страница 100: ...l Panel Menu Tree Test Print Prints a test pattern for analysis of print quality over the entire page intended for use by the service technician Disk Directory Prints a copy of the disk directory and...

Страница 101: ...Novell Menus to factory defaults Demo Mode Places the printer in demo mode Delete All Jobs Deletes all secure jobs from the hard disk and appears only if the optional hard drive is installed Disk Ini...

Страница 102: ...rol Panel press Menu Up or Menu Down until you see 2 Press Enter and you will see 3 Enter the job s numeric password and you will see 4 Press Enter to print all jobs OR Press Item Up or Item Down to s...

Страница 103: ...see 2 Press Enter and you will see 3 Enter your job s numeric password and you will see 4 Press Value Up or Value Down and you will see 5 Press Enter to delete all jobs OR Press Item Up or Item Down...

Страница 104: ...Directory if the optional hard drive is installed To print any of these reports follow these steps 1 At the Control Panel press Menu Up or Menu Down until you see 2 Press Item Up or Item Down until y...

Страница 105: ...to supplement the 500 sheet standard output bin To offset alternating print jobs and alternating copies of the same print job To use the Offset Catch Tray submit your print jobs as usual selecting Off...

Страница 106: ...obs Do not use envelopes postcards transparencies or label paper for duplex jobs To print duplex select it in your printer driver when you set printer properties for all jobs or when you print a docum...

Страница 107: ...g 3 63 Figure 3 3 Duplex Orientation and Binding Settings Orientation Portrait Duplex Long Edge Bind Orientation Portrait Duplex Short Edge Bind Orientation Landscape Duplex Long Edge Bind Orientation...

Страница 108: ...3 64 User Guide...

Страница 109: ...er 4 Maintaining the Printer 4 1 Maintaining the Printer C h a p t e r 4 Regular Printer Maintenance 4 2 Cleaning the Printer 4 2 Replacing the Laser Print Cartridge 4 3 Replacing Maintenance Kit Item...

Страница 110: ...ter in your printer See the System Administrator Guide on your printers CD for procedures and cautions Cleaning the Printer For optimum performance do not place the printer near vents or dust producin...

Страница 111: ...nt cartridge soon after this message appears to avoid loss of print quality This is a simple procedure described on the following pages Do not expose the laser print cartridge to direct sunlight or ar...

Страница 112: ...and pull out the used laser print cartridge To prevent toner stains place the cartridge on a surface covered with scrap paper 5 Remove a new laser print cartridge from its packaging and shake the cart...

Страница 113: ...shown lower it into the printer inserting the cartridge s two projecting parts into the printer s guide channels Be sure to push the cartridge all the way into the printer 8 Slowly close the front co...

Страница 114: ...nance Kit Items The Maintenance Kit contains internal printer components which require replacement from time to time As these are more complex tasks that are not routinely performed the procedures are...

Страница 115: ...p t e r 5 Before You Begin Troubleshooting 5 2 Error Messages 5 4 Paper Jams 5 5 What Causes a Paper Jam 5 5 Paper Jam Messages 5 5 Solving Printing Problems 5 25 Solving Print Quality Problems 5 29 A...

Страница 116: ...sues Also be sure to observe the safety guidelines and recommendations provided in the Safety Notes If your printer is not operating properly make sure that the following hardware and software issues...

Страница 117: ...er will prevent printing You can avoid these problems by regularly taking the following precautions Insert media trays properly and securely Keep covers securely closed Consumables An empty laser prin...

Страница 118: ...esolve the fault Attention messages do not result in printer shutdown but warn of action that should be taken to avert a shutdown The two line display of the Control Panel provides information about t...

Страница 119: ...leared and printing resumes What Causes a Paper Jam Paper jams occur most often when The paper stock does not meet specification See Selecting Print Media page 2 2 Paper has not been properly loaded i...

Страница 120: ...to Jam Scenario 4 page 5 14 Paper Jam Open Front Cover A paper jam has occurred inside the front cover ACTION Refer to Jam Scenario 5 page 5 16 Paper Jam Open Rear Cover A paper jam has occurred at t...

Страница 121: ...eeder Control Panel Message Corrective Action Env Feeder Jam Remove All Envel 1 Remove all envelopes from the envelope feeder Remove EnvFeeder Open Front Cover 2 Lift slightly on the envelope feeder a...

Страница 122: ...e on a surface covered with old scrap paper 6 Check the area where the laser print cartridge was located and remove any jammed paper envelopes 7 Holding the laser print cartridge as shown lower it int...

Страница 123: ...re is still paper jammed in the printer Refer to Table 5 1 on page 5 6 for instructions 10 Open the multi bypass feeder by pulling the latch at the top center 11 Push the envelope feeder all the way i...

Страница 124: ...of the rear cover and pull the cover open Clear Paper Path 2 Remove any jammed paper Be careful not to touch the fuser It becomes very hot from printing 3 Close the printer s rear cover 4 Check the C...

Страница 125: ...er Control Panel Message Corrective Action MBF Jam Remove All Paper 1 Remove all paper from the multi bypass feeder 2 Check the back of the multi bypass feeder inside the printer and remove any jammed...

Страница 126: ...Check the area where the laser print cartridge was located and remove any jammed paper 7 Holding the laser print cartridge as shown lower it into the printer s guide channels Be sure to push the cartr...

Страница 127: ...10 Reload the multi bypass feeder 11 Check the Control Panel display If the jam has been cleared and all covers are closed the display will show Ready If a paper jam message remains there is still pap...

Страница 128: ...Panel Message Corrective Action Offset Jam Open Rear Cover 1 Go behind the printer squeeze the latch on the top left of the rear cover and pull the cover open Open Offset Door Clear Paper Path 2 Open...

Страница 129: ...closed 5 Close the printer s rear cover 6 Check the Control Panel display If the jam has been cleared and all covers are closed the display will show Ready If a paper jam message remains there is sti...

Страница 130: ...Remove the envelope feeder if installed then open the front cover all the way until it stops Remove PrintCart Clear Paper Path 2 Slowly pull out the laser print cartridge To prevent toner stains plac...

Страница 131: ...rinter 5 Slowly close the front cover Press the center part of the top cover until it latches into place 6 Check the Control Panel display If the jam has been cleared and all covers are closed the dis...

Страница 132: ...er 1 Go behind the printer squeeze the latch on the top left of the rear cover and pull the cover open 2 Remove any jammed paper Be careful not to touch the fuser It becomes very hot from printing Rem...

Страница 133: ...module by moving the tabs on the outside of the duplex module outwards and lifting up the cover 5 Remove any jammed paper then close the cover 6 Insert the duplex unit into the left and right channels...

Страница 134: ...printer s rear cover 9 Check the Control Panel display If the jam has been cleared and all covers are closed the display will show Ready If a paper jam message remains there is still paper jammed in t...

Страница 135: ...n the top left of the rear cover and pull the cover open Clear Paper Path 2 Remove any jammed paper Be careful not to touch the fuser It becomes very hot from printing 3 Close the printer s rear cover...

Страница 136: ...ray 2 and Tray 3 jams as well Control Panel Message Corrective Action Tray 1 Jam Open Tray 1 or Tray 2 Jam Open Tray 2 or Tray 3 Jam Open Tray 3 1 Grip the recessed area in the front of the paper tray...

Страница 137: ...all the way until it stops 5 Slowly pull out the laser print cartridge To prevent toner stains place the cartridge on a surface covered with old scrap paper or the like 6 Check the area where the las...

Страница 138: ...the front cover Press the center part of the top cover until it latches into place 9 Reinstall the paper tray 10 Check the Control Panel display If the jam has been cleared and all covers are closed t...

Страница 139: ...s connected to is disabled enable it Check the Configuration Sheet for the port you are using to see if the Port Enable item in the appropriate Interface Menu is set to On If it is set to Off set it t...

Страница 140: ...nd sequence operator A missing downloaded font A mismatched printer option against your host formatting Command errors may be identified by looking at your input file You can determine which fonts are...

Страница 141: ...PostScript job was being sent Check your software to make sure the PostScript header file is being sent to the printer Set the Print Errors item in the PostScript Menu to On and resend the job If an...

Страница 142: ...job still does not print and an error page was not printed the job may require additional memory See Appendix C Printer Options for information on ordering more printer memory For a PCL job do the fo...

Страница 143: ...eem to fall under any of the cases listed in this table or if you are concerned about any other aspect of printer operation contact your service provider Table 5 3 Print Quality Problems Problem Possi...

Страница 144: ...om computer Print a Test Print If the Test Print is normal check the following Interface cable between computer and printer Printer set up and application software If the Test Print is blank contact y...

Страница 145: ...t deletions forming narrow lines running in the direction of paper movement Laser print cartridge not installed correctly Remove then reinstall the laser print cartridge Defective laser print cartridg...

Страница 146: ...Replace the laser print cartridge Vertical dark streaks Black lines running across the print in the direction of paper movement Defective laser print cartridge or the laser print cartridge is at its...

Страница 147: ...t several blank sheets of paper to remove any toner accumulations Defective laser print cartridge or the laser print cartridge is at its end of life Replace the laser print cartridge Dark spots marks...

Страница 148: ...d installation instructions Improper paper media type set on control panel Set proper paper media type Incorrectly configured fuser temperature Increase the fuser temperature setting Wrinkled prints P...

Страница 149: ...ck Paper is damp Replace the paper stock Defective laser print cartridge Replace the laser print cartridge Random deletions Random light areas and deletions Poor paper condition Inspect replace the pa...

Страница 150: ...to the System Administrator Guide on the printer CD for a discussion of memory requirements Incomplete Page The printed image is missing all of the image print after a straight line The printer tried...

Страница 151: ...ing Assistance If you encounter an error message problem or print defect that you are unable to correct by using your User Guide you may need to contact your System Administrator or refer to the Syste...

Страница 152: ...5 38 User Guide...

Страница 153: ...ter Specifications A 1 Printer Specifications A p p e n d i x A Physical Specifications A 2 Environmental Specifications A 3 Electrical Specifications A 4 Performance Specifications A 5 Controller Spe...

Страница 154: ...Physical Specifications A 2 User Guide Physical Specifications Dimensions 16 5 w x 17 1 d x 16 1 h 442 mm w x 439 mm d x 413 h Weight without laser print cartridge and controller 57 3 lbs 26 kg...

Страница 155: ...tal Specifications Appendix A Printer Specifications A 3 Environmental Specifications Temperature 41 to 95 F 5 to 35 C Humidity 15 to 85 RH Sound Level base configuration 49 5 dbA Running Max 35 dbA S...

Страница 156: ...ations Power Requirements 110 120 VAC 50 60 Hz 220 240 VAC 50 60 Hz Power Consumption 110 120 VAC 800W max during warmup and printing 102W Standby 30W max when in power saver mode 220 240 VAC 800W max...

Страница 157: ...pendix A Printer Specifications A 5 Performance Specifications Resolution True 1200 x 1200 dpi at rated speed 600 x 600 dpi XIE Resolution Enhancement Print Speed Up to 21 ppm pages min simplex Up to...

Страница 158: ...mulations Adobe PostScript 3 Resident Fonts 35 PostScript Type 1 35 Intellifonts PostScript and PCL 5C 10 TrueType PostScript and PCL 5C 1 PCL compatible bitmap Interfaces Base Printer IEEE 1284 B bi...

Страница 159: ...ons B 1 Notices and CertificationsA p p e n d i x B FCC Notices USA B 2 Radio Frequency B 2 Certifications Canadian B 4 60 HZ 115V B 4 European Markets B 5 CE Certification B 5 EN55022 B 6 Safety Extr...

Страница 160: ...t occur in a particular installation If the equipment does cause harmful interference with radio or television reception which can be determined by turning the equipment off and on the user is encoura...

Страница 161: ...or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate this equipment To assure compliance with FCC regulations...

Страница 162: ...Certifications Canadian B 4 User Guide Certifications Canadian 60 HZ 115V The equipment is listed by the Underwriters Laboratories UL 1950 certified by Canadian Standards Association CSA22 2 No 950...

Страница 163: ...armonisation of the laws of the Member States related to equipment designated for use within certain voltage limits Council Directive 89 336 EC approximation of the laws of the Member States related t...

Страница 164: ...European Markets B 6 User Guide EN55022 Configuration Specification Base Printer EN55022 Class B Base Printer with Token Ring EN55022 Class A Base Printer with 100MB Ethernet EN55022 Class B...

Страница 165: ...ety regulations All system ports meet the requirements for Safety Extra Low Voltage SELV circuits for connection to customer owned devices and networks Additions of customer owned or third party acces...

Страница 166: ...Safety Extra Low Voltage Safety Approval B 8 User Guide...

Страница 167: ...Appendix C Printer Options C 1 Printer Options A p p e n d i x C Optional Equipment C 2...

Страница 168: ...allow you to add special features to your printer or upgrade your printer system to meet your particular needs Table C 1 on page C 3 provides a brief description of each enhancement available The par...

Страница 169: ...Tray Enables stacking of up to 500 sheets of paper with the ability to offset successive jobs or multiple copies within the same job from each other Supplements the standard output bin Duplex Module...

Страница 170: ...hree configurations packaged in single units each 64 MB 32 MB 16 MB The printer utilizes industry standard DIMMs with the following specifications 168 pin 60 ns or faster DIMMs 64 bit wide non parity...

Страница 171: ...2 4 Supported trays bins 2 4 C CD ROMs 1 10 1 12 Cleaning the printer 4 2 Collating output PCL jobs 3 12 PostScript jobs 3 25 Com10 size envelopes Dimensions 2 4 Supported trays bins 2 4 Configuratio...

Страница 172: ...2 11 2 12 Tray 1 2 7 2 10 Tray 2 2 7 2 10 Tray 3 2 7 2 10 550 sheet feeder 2 7 2 10 Orientation Envelope Feeder 2 13 Multi bypass feeder 2 12 Tray 1 2 9 Tray 2 2 9 Tray 3 2 9 550 sheet feeder 2 9 Eth...

Страница 173: ...velope Feeder 2 4 2 5 Face up bin 2 4 2 5 Multi bypass feeder 2 4 2 5 Offset Catch Tray 2 4 2 5 Standard output bin 2 4 2 5 Tray 1 2 4 2 5 Tray 2 2 4 2 5 Tray 3 2 4 2 5 550 sheet feeder 2 4 2 5 Unacce...

Страница 174: ...utput bin Capacity 2 4 Location 1 7 Paper sizes supported 2 4 2 5 Statement size paper Dimensions 2 4 Supported trays bins 2 4 T Test Print Printing 3 60 Token Ring Card Description C 3 Toner See Lase...

Страница 175: ...Numerics User Guide Numerics 550 sheet feeder Location 1 9 Paper loading 2 7 2 10 Paper sizes supported 2 4 2 5...

Страница 176: ...User Guide...

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