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Chapter 5: Clearing Jams and Jam Recovery

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5-1

Clearing Jams and Jam
Recovery

Paper Jams

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5-2

Clearing Paper Jams

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5-3

What Causes a Paper Jam? ............................................ 5-2

Tray 1 Jam ..................................................................... 5-7

MBF Jam ........................................................................ 5-8

Tray 2 Jam with 500-sheet Paper Deck and Cassette ...... 5-9

Tray 3 Jam with 500-sheet Paper Deck and Cassette .... 5-10

Tray 2 or Tray 3 Jam with 2,000-sheet HCF .................. 5-11

Envelope Feeder Jam .................................................... 5-12

OCT Jam ...................................................................... 5-13

Duplex Module Jam ..................................................... 5-14

Paper Exit Jam .............................................................. 5-15

EP Cartridge Jam .......................................................... 5-16

Paper Mismatch Jam .................................................... 5-17

Misfeed Jam at Startup ................................................ 5-18

Fuser Jam ..................................................................... 5-19

Содержание DocuPrint N17

Страница 1: ...The Xerox DocuPrint N17 and N17b Network Laser Printers User Guide Version 1 8...

Страница 2: ...icrosoft Corporation Univers is a trademark of Linotype AG or its subsidiaries WordPerfect is a trademark of Corel Corporation Centronics is a trademark of Centronics Corporation Macintosh and TrueTyp...

Страница 3: ...g the CDs 1 5 How Much of This Book Must I Read 1 6 Printer Components 1 7 Installing Your Printer 1 8 Printing a Configuration Sheet 1 10 Chapter 2 Printer Management Software and Drivers 2 1 Using C...

Страница 4: ...e Envelope Feeder 4 20 Automatic Tray Switching 4 22 Paper Size Type Mismatch 4 23 Duplex Two Sided Printing 4 24 Print Orientation and Control Panel Settings 4 25 Chapter 5 Clearing Jams and Jam Reco...

Страница 5: ...user Jam 5 19 Chapter 6 Replacing Consumables 6 1 Replacing the EP Cartridge 6 2 Replacing the Fuser Cartridge BTR 6 5 Chapter 7 Troubleshooting 7 1 Diagnostic Message Display 7 2 Printer Operation Pr...

Страница 6: ...TOC 4 DocuPrint N17 N17b User Guide...

Страница 7: ...1 1 Getting Started C h a p t e r 1 DocuPrint N17 and N17b Models 1 2 User Documentation Roadmap 1 3 How Much of This Book Must I Read 1 6 Printer Components 1 7 Installing Your Printer 1 8 Printing a...

Страница 8: ...and DocuPrint N17b Network Laser Printers The DocuPrint N17 contains all the components of the DocuPrint N17b plus the following Ethernet 10Base2 and 10BaseT Audible buzzer As this guide serves both...

Страница 9: ...umentation Printed Documentation Your DocuPrint N17 printer was packaged with the following pieces of printed documentation Quick Install Guide which shows you how to get your printer up and running U...

Страница 10: ...require it Printer installation instructions in Chapter 1 Installation instructions for all DocuPrint N17 options in Appendix C Installation instructions for the EP cartridge and BTR replacement in A...

Страница 11: ...here you are looking for information as well as from page to page where information is cross referenced Simply move the cursor over a hypertext link and it changes to a pointing finger Then click on t...

Страница 12: ...ement Software and Drivers Instructions on using the Control Panel Chapter 3 Using the Control Panel Paper specifications loading paper and duplex printing Chapter 4 Paper Loading and Orientation Clea...

Страница 13: ...nel Display 2 Control Panel Keypad 3 Recessed Grip 4 Power Switch 5 Standard Output Bin 6 Front Cover 7 Front Cover Release Button 8 MBF Multi bypass Tray 9 MBF Release Point 10 Tray 1 Rear View 1 Opt...

Страница 14: ...nt 17 Appendix B shows how tolreplace the DocuPrint N17 EP Cartridge and BTR Fuser Appendix C shows how to install and remove the 2 500 Sheet Feeder Duplex Module Envelope Feeder Hard Disk Drive XNIC...

Страница 15: ...vided on the CD More detailed information about installation can also be found in your CentreWare Users Manual contained on the Printer Management Software CD that comes with your DocuPrint N17 Please...

Страница 16: ...r printer is configured is to print a Configuration Sheet The following operator sequence from the DocuPrint N17 Control Panel will cause a Configuration Sheet to be printed 1 Press Menu Up or Menu Do...

Страница 17: ...2 1 Printer Management Software and Drivers C h a p t e r 2 Using CentreWare DP with the DocuPrint N17 2 2 DocuPrint N17 PCL Printer Drivers 2 3 DocuPrint N17 PostScript Printer Drivers 2 4 Driver Fe...

Страница 18: ...CentreWare DP User Guide CentreWare DP SunOS Solaris Services are also available to allow you to set up queues and contain your DocuPrint N17 drivers for SunOS Solaris All of the CentreWare DP softwa...

Страница 19: ...upports the PCL Emulation printer drivers listed in Table 2 2 To take full advantage of all the printer s features when printing PCL jobs install the appropriate DocuPrint N17 PCL Emulation printer dr...

Страница 20: ...age of all the printer s features when printing PostScript jobs install the appropriate DocuPrint N17 printer driver s Table 2 3 DocuPrint N17 PostScript printer drivers Environment Printer Driver Win...

Страница 21: ...a Number of copies Collating Table 2 4 on page 2 6 lists a general overview of features supported by the DocuPrint N17 drivers Actual driver capabilities can be determined by invoking specific drivers...

Страница 22: ...95 Custom Y Y Y Y N N N Windows NT 3 5 1 Uni N N N N N N N Windows NT 4 0 Uni Y N N N Y N N PS Windows 3 1x Custom Y Y Y Y Y Y Y Windows 95 Custom Y Y Y Y Y Y Y Windows NT 3 5 1 Uni Y N N N N N N Win...

Страница 23: ...DocuPrint N17 CentreWare software depending on your software environment In addition your System Administrator also has the capability to download drivers directly to your workstation Configuring Your...

Страница 24: ...2 8 DocuPrint N17 N17b User Guide...

Страница 25: ...Chapter 3 Using the Control Panel 3 1 Using the Control Panel C h a p t e r 3 Control Panel Features 3 2 The Display 3 3 Menu Options 3 4...

Страница 26: ...ure 3 1 serves two purposes 1 It displays information about the status of the printer or the job in process and 2 It provides the means for changing printer settings to control how the DocuPrint N17 o...

Страница 27: ...n the display This message appears whenever the printer is online and ready to accept print jobs The display will also show when processing data and when waiting for more data It presents a hierarchy...

Страница 28: ...t N17 menus Details of all the available settings for the variables in these menus are contained in Chapter 3 of the System Administrator Guide In addition Chapter 3 of the System Administrator Guide...

Страница 29: ...AppSocket Enabl AppSocket PDL ETalk Enable HTTP Enable IP Address Res IP Address Sub Net Mask Default Gateway Port Timeout Speed Novell PDL Novell Mode Frame Type Polling Interval PServer Name Primar...

Страница 30: ...3 6 DocuPrint N17 N17b User Guide...

Страница 31: ...cting Paper 4 2 Storing Paper 4 5 Loading Paper 4 6 Using Tray 1 4 6 Using the MBF 4 9 Using the 500 sheet Paper Deck and Cassette 4 14 Using the High Capacity Feeder 4 17 Using the Envelope Feeder 4...

Страница 32: ...ts paper weights as follows 16 28 lbs 60 105 g m2 via paper trays 16 28 lbs 60 105 g m2 and A6 international postcard 190 gsm via the Multi bypass Feeder MBF 17 24 lbs 64 90 g m2 with duplex The optio...

Страница 33: ...ntation 4 3 Glued paper Paper with special coating Paper unable to withstand a temperature of 150 C 302 F Thermal paper Carbon paper Paper with paper fasteners ribbons tape etc attached Heavily textur...

Страница 34: ...8x210mm ISO B5 176x250mm Envelope COM 10 4 12x9 5 105x241mm Monarch 3 87x7 5 98x191mm DL 4 33x8 66 110x220mm C5 6 38x9 01 162x229mm Transparency A4 210x297 mm Letter 8 5x11 216x279mm Label A4 210x297...

Страница 35: ...ther print media are properly stored Proper storage ensures optimum print quality and trouble free printer options Store the paper on a flat surface in a relatively low humidity environment Do not unw...

Страница 36: ...Tray 1 holds 250 sheets of 20 lb 75 g m2 paper Refer to the section Selecting Paper page 4 2 for acceptable paper sizes and weights Do not attempt to load ANY tray during printing Do not overfill the...

Страница 37: ...4 1 on page 4 8 for correct paper orientation Ensure that all sheets of paper are aligned in the paper tray It should not be necessary to fan the paper before loading it however if paper feeding prob...

Страница 38: ...Loading Paper 4 8 DocuPrint N17 N17b User Guide Figure 4 1 Tray 1 paper orientation Top View 1 Drilled paper simplex or duplex printing 2 Letterhead duplex printing 3 Letterhead simplex printing...

Страница 39: ...ets of label paper 10 envelopes Consult Figure 4 2 on page 4 12 for proper orientation of letterhead and drilled paper in the MBF and Figure 4 3 on page 4 13 for proper orientation of envelopes and po...

Страница 40: ...encies and label paper before loading in the tray 4 Insert paper along the left side of the tray under the plastic maximum fill tab 1 Refer to Figure 4 2 on page 4 12 for correct paper orientation 5 A...

Страница 41: ...ot have a paper size sensor you must tell the printer which size paper is loaded via the MBF Size item in the Control Panel s Tray Menu The type of paper plain prepunched letterhead transparency etc m...

Страница 42: ...Loading Paper 4 12 DocuPrint N17 N17b User Guide Figure 4 2 MBF paper orientation Top View 1 Drilled paper simplex or duplex printing 2 Letterhead simplex printing 3 Letterhead duplex printing...

Страница 43: ...andard orientation PCL 2 Alternate orientation1 1 For PostScript applications Some PostScript applications require that the envelopes post cards be loaded with the return address corner on the right s...

Страница 44: ...ptable paper sizes and weights See Appendix A of the System Administrator Guide for ordering information and Appendix C of the System Administrator Guide for installation instructions When installed t...

Страница 45: ...Pull out the tray to lengthen it or push it in to shorten it C Press both sides of the end guide down until it clicks into place at the desired length D Slide the width guide 2 to fit the width of the...

Страница 46: ...ng Paper 4 16 DocuPrint N17 N17b User Guide Figure 4 4 500 sheet Paper Deck paper orientation Top View 1 Drilled paper simplex or duplex printing 2 Letterhead duplex printing 3 Letterhead simplex prin...

Страница 47: ...aper sizes and weights See Appendix A of the System Administrator Guide for ordering information and Appendix C of the System Administrator Guide for installation instructions When the HCF is installe...

Страница 48: ...per size Ensure that both the top and bottom of the paper guides are seated into the correct size slots 3 Load paper using the opening in the side of the drawer Refer to Figure 4 5 on page 4 19 for co...

Страница 49: ...w 1 Legal size paper guide position 2 Folio size paper guide position 3 A4 size paper guide position 4 Letter size paper guide position 5 Drilled paper simplex or duplex printing 6 A4 size paper guide...

Страница 50: ...dling device available for the DocuPrint N17 Refer to Table 4 1 on page 4 4 for acceptable envelope sizes See Appendix A of the System Administrator Guide for ordering information and Appendix C of th...

Страница 51: ...er Do not force the envelopes between the last two rollers the two that touch as this may cause a jam to occur 4 Adjust the side guide against the right side of the stack and lower the envelope holder...

Страница 52: ...tray Searching for the correct paper size and type If the paper size and type specified in your software application does not match the paper loaded in the current paper tray the printer automatically...

Страница 53: ...the appropriate tray After the tray is loaded printing continues If the request is for paper that is not configured in the printer you are prompted to load the requested paper in the first tray of th...

Страница 54: ...the size paper listed in Table 4 2 for two sided jobs Do not use envelopes postcards transparencies or label paper for duplex jobs Refer to Table 4 6 on page 4 25 for the proper orientation of letterh...

Страница 55: ...enu to the appropriate setting see Figure 4 6 The Duplex settings for both PCL and PostScript are as follows Duplex Off Duplex Short Edge or Duplex Long Edge Figure 4 6 Duplex binding orientation and...

Страница 56: ...4 26 DocuPrint N17 N17b User Guide...

Страница 57: ...2 Tray 1 Jam 5 7 MBF Jam 5 8 Tray 2 Jam with 500 sheet Paper Deck and Cassette 5 9 Tray 3 Jam with 500 sheet Paper Deck and Cassette 5 10 Tray 2 or Tray 3 Jam with 2 000 sheet HCF 5 11 Envelope Feede...

Страница 58: ...Control Panel message is displayed After the paper jam has been cleared the printer will resume operation to complete the print job The pages in the print engine will be reprinted when the jam is cle...

Страница 59: ...the types of paper jams that may occur If you see a Control Panel message that indicates a paper jam find the message in the left hand column and perform the accompanying steps to clear the paper jam...

Страница 60: ...he front cover ACTION Use the procedure EP Cartridge Jam page 5 16 Paper Jam Open Rear Cover followed by Clear Paper Path A paper jam has occurred inside the rear cover ACTION Use the procedure Paper...

Страница 61: ...2 000 sheet HCF is in use as Tray 2 use the procedure Tray 2 or Tray 3 Jam with 2 000 sheet HCF page 5 11 Tray 3 Jam Open Tray 3 followed by Open Front Cover Remove Jam Sheet A paper jam has occurred...

Страница 62: ...h the input sensor ACTION Use the procedure OCT Jam page 5 13 Tray Jam Open All Trays followed by Open Front Cover Remove Jam Sheet A jam in the input trays has been found at startup and all trays mus...

Страница 63: ...rom Tray 1 when the Control Panel displays the message Tray 1 Jam Open Tray 1 1 Remove Tray 1 1 2 Remove the Envelope Feeder if installed 3 Open the front cover 2 4 Remove the EP Cartridge 5 Remove th...

Страница 64: ...he Multi bypass Feeder MBF when the Control Panel displays the message MBF Jam Remove All Paper 1 Remove all paper from the MBF 1 2 Remove the Envelope Feeder if installed 3 Open the front cover 2 4 R...

Страница 65: ...when Tray 2 is a 500 sheet Paper Deck and Cassette and the Control Panel displays the message Tray 2 Jam Open Tray 2 1 Remove Tray 2 1 2 Remove the Envelope Feeder if installed 3 Open the front cover...

Страница 66: ...Tray 3 is a 500 sheet Paper Deck and Cassette and the Control Panel displays the message Tray 3 Jam Open Tray 3 1 Remove Tray 3 1 2 Remove the Envelope Feeder if installed 3 Open the front cover 2 4...

Страница 67: ...sheet High Capacity Feeder HCF and the Control Panel displays the message or Tray 2 Jam Open Tray 2 Tray 3 Jam Open Tray 3 1 Open the paper drawer 1 2 Remove the Envelope Feeder if installed 3 Open t...

Страница 68: ...r when the Control Panel displays the message Env Feeder Jam Remove All Envel 1 Remove all envelopes from the Envelope Feeder 1 2 Remove the Envelope Feeder 3 Open the front cover 2 4 Remove the EP Ca...

Страница 69: ...cedure below to clear a paper jam from the Offset Catch Tray OCT when the Control Panel displays the message Offset Jam Open Rear Cover 1 Open the printer s rear cover 1 2 Open the OCT s rear cover 2...

Страница 70: ...over when a Duplex Module is installed and the Control Panel displays the message Paper Jam Open Rear Cover 1 Open the rear cover 1 2 Remove the Duplex Module 3 Remove the jammed paper 4 Replace the D...

Страница 71: ...Control Panel displays the message Paper Jam Open Rear Cover 1 Open the rear cover 1 2 Remove the jammed paper 3 If you do not see the jammed paper remove the Duplex Module remove the jammed paper th...

Страница 72: ...displays the message Paper Jam Open Front Cover 1 Remove the Envelope Feeder if installed 2 Open the front cover 1 3 Remove the EP cartridge 2 4 Remove the jammed paper 5 Replace the EP cartridge 6 C...

Страница 73: ...per jam when the Control Panel displays the message Paper Size Jam Open Rear Cover 1 Change the loaded paper to the correct size 2 Open the rear cover 1 3 Remove the jammed paper 4 Close the rear cove...

Страница 74: ...e below to clear a paper jam when the Control Panel displays the message Tray Jam Open All Trays 1 Remove all trays 1 2 Remove the Envelope Feeder if installed 3 Open the front cover 2 4 Remove the ja...

Страница 75: ...ect the power cord 2 Open the rear cover 3 Let the fuser area cool for 40 minutes 4 Remove the Duplex Module if installed 5 Remove the screw at the left side of the fuser cover 1 6 Flip down the fuser...

Страница 76: ...5 20 DocuPrint N17 N17b User Guide...

Страница 77: ...Chapter 6 Replacing Consumables 6 1 Replacing ConsumablesC h a p t e r 6 Replacing the EP Cartridge 6 2 Replacing the Fuser Cartridge BTR 6 5...

Страница 78: ...maging drum Do not open the drum shutter or touch the green imaging drum Complete the EP cartridge installation within 15 minutes of removing the cartridge from its package 1 Open the front cover by p...

Страница 79: ...cing the EP Cartridge Chapter 6 Replacing Consumables 6 3 3 Remove the new EP cartridge from its wrapper 4 Gently shake the EP cartridge several times to evenly distribute the toner 5 Remove the tape...

Страница 80: ...ng the EP Cartridge 6 4 DocuPrint N17 N17b User Guide 6 Insert the EP cartridge into the guide channels marked by the arrows inside the front cover Push in until it clicks in place then close the fron...

Страница 81: ...the BTR Bias Transfer Roll requires removing the EP cartridge Do not expose the EP cartridge to direct sunlight or artificial light for more than 15 minutes Overexposure will permanently damage the p...

Страница 82: ...b User Guide 4 Remove the Duplex Module by pushing the green lock buttons on either side of it 5 Remove the mounting screws from the printer as shown at left and set them aside 6 Pull out the old fuse...

Страница 83: ...ew fuser cartridge into the printer 8 Secure the fuser cartridge by replacing the mounting screws that were removed in Step 5 on page 6 6 If you do not need to re install the Duplex Module close the r...

Страница 84: ...sure the green side locks at both ends click into position Then close the rear cover 11 Open the front cover and remove the EP cartridge by lifting it towards the rear of the printer then pulling it...

Страница 85: ...Fuser Cartridge BTR Chapter 6 Replacing Consumables 6 9 13 Use the BTR removal tool to release the right side of the BTR 14 Lift the BTR out of the printer 15 Insert the new BTR making sure it is sea...

Страница 86: ...lug in the power cord Press and hold Online and Menu Down while powering ON the printer Depress the buttons until a row of black boxes are displayed on the first line of the Control Panel display This...

Страница 87: ...Chapter 7 Troubleshooting 7 1 Troubleshooting C h a p t e r 7 Diagnostic Message Display 7 2 Printer Operation Problems 7 3...

Страница 88: ...messages are diagnostic messages which appear when there is a problem with the DocuPrint N17 Chapter 6 of the DocuPrint N17 System Administrator Guide also contains a discussion of Print Quality sympt...

Страница 89: ...rt parallel or network the printer is connected to is disabled enable it Check the Configuration Sheet for the port you are using to see if the Port Enable item in the appropriate Interface Menu is se...

Страница 90: ...in your command sequence operator A missing downloaded font A mismatched printer option against your host formatting Command errors may be identified by looking at your input file You can determine wh...

Страница 91: ...herefore not have indicated that a PostScript job was being sent Check your software to make sure the PostScript header file is being sent to the printer 3 Set the Print Errors item in the PostScript...

Страница 92: ...error If the job still does not print and an error page was not printed the job may require additional memory See Appendix A of the System Administrator Guide for ordering more printer memory 3 For a...

Страница 93: ...Chapter 8 References 8 1 References C h a p t e r 8...

Страница 94: ...7 System Administrator Guide Memory Considerations Chapter 1 of the DocuPrint N17 System Administrator Guide Extended Paper Handling Capabilities Chapter 2 of the DocuPrint N17 System Administrator Gu...

Страница 95: ...he DocuPrint N17 Technical Information Guide on the DocuPrint N17 CD DocuPrint N17 Support Information The DocuPrint N17 Support Brochure or your warranty booklet Network Installation Information The...

Страница 96: ...8 4 DocuPrint N17 N17b User Guide...

Страница 97: ...Appendix A CE Declaration A 1 CE Declaration A p p e n d i x A This Appendix contains the CE Declaration which only applies to European Countries...

Страница 98: ...CE Declaration A 2 DocuPrint N17 N17b User Guide...

Страница 99: ...CE Declaration Appendix A CE Declaration A 3...

Страница 100: ...A 4 DocuPrint N17 N17b User Guide...

Страница 101: ...able paper weights 4 2 Using 4 24 to 4 25 Duplex printing 4 24 to 4 25 Paper orientation 4 25 E Envelope Feeder Acceptable envelope sizes 4 4 Loading 4 20 to 4 21 Envelopes Acceptable sizes 4 4 Loadin...

Страница 102: ...4 2 Specifying size of 4 23 Specifying type of 4 23 Storage of 4 5 Unacceptable for use 4 2 PCL Printer drivers 2 3 PostScript Printer drivers 2 4 Printer drivers Features 2 5 to 2 6 PCL 2 3 PostScrip...

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