Xerox DocuPrint 96, Руководство по эксплуатации

Страница: 327 / 358

XEROX DOCUPRINT 96/DOCUPRINT 96MX LPS MESSAGE GUIDE A-1
A. A Xerox support services
Xerox support services are there to help you if your laser printing
system should develop a severe hardware, software, or applications
problem. If a problem continues after you have tried all remedial
actions suggested in this guide, first notify your lead operator or
systems specialist (depending on your site’s procedures). Contact
one of the following centers if the problem cannot be resolved
internally:
•
Customer Support Center
•
Customer Service Support Center
•
Font Center.
Xerox Customer Support Center
The Xerox Customer Support Center is available to address your
applications problems or to direct you to the appropriate
documentation. Throughout this guide, the term “Xerox Customer
Support” refers to the Xerox Customer Support Center.
The key to effective use of the Xerox Customer Support Center is
correct identification of the problem. Before calling the center, it is
helpful to have the following information available:
•
A list of any error messages
•
An explanation of how output is different from what was
expected
•
Whether the symptoms follow a pattern or occur randomly
•
A list of special conditions that may have an effect on the
system, such as:
– Changes made to the host system (e.g., system software)
– Recent service performed on the DocuPrint 96/DocuPrint 96MX
LPS
– Whether the application printed properly on the DocuPrint 96/
DocuPrint 96MX LPS prior to the problem.
Your call will first be answered by a call administration representative
who will take the information you have provided, create a problem
statement, and then route your call to the appropriate support group
for resolution.
Consult your Xerox representative for the telephone number in your
area.