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Troubleshooting

ColorQube 9301/9302/9303 Multifunction Printer

User Guide

256

•

Light Lines (Full)

 performs a maintenance routine when the machine is idle, to fix the light line 

problem.

•

Ink Smears

 is selected to correct any ink smear quality issues.

Problem Statements

If you are experiencing difficulties using your printer, check the suggestions below for problem-solving 

advice.

Problem

Potential Solution

Dark or colored lines and streaks appear on the 

output when copying or scanning from the 

document glass.

• Reprint the job.
• Make sure the defect is not on the original.
• Clean the document glass and the Constant Velocity 

Transport (CVT) glass.

• Fix the image quality problems. Refer to 

Image Quality 

Problems 

on page 255 for instructions.

Dark or colored lines and streaks appear on the 

output when copying or scanning form the 

automatic document feeder.

• Reprint the job.
• Make sure the defect is not on the original.
• Clean the document glass and the Constant Velocity 

Transport (CVT) glass.

• Fix the image quality problems. Refer to 

Image Quality 

Problems 

on page 255 for instructions.

Blurry prints are being produced.

• Reprint the job.
• Fix the image quality problems. Refer to 

Image Quality 

Problems 

on page 255 for instructions.

Printer makes a tearing or ripping noise as 

paper exits and part of the image may be 

missing from the page.

• Reprint the job.
• Fix the image quality problems. Refer to 

Image Quality 

Problems 

on page 255 for instructions.

A skewed or crooked image is produced when 

copying or scanning from the document glass.

• Reprint the job.
• Make sure the defect is not on the original.

A skewed or crooked image is produced when 

copying or scanning from the automatic 

document feeder and document glass.

• Reprint the job.
• Make sure the defect is not on the original.
• Use originals within specification. Refer to 

www.xerox.com/paper 

for specifications information.

• Make sure originals are correctly loaded in the 

automatic document feeder.

Smears and smudges appear on the output 

when copying or scanning from the document 

glass or automatic document feeder.

• Reprint the job.
• Make sure the defect is not on the original.
• Clean the document glass and the Constant Velocity 

Transport (CVT) glass.

• Fix the image quality problems. Refer to 

Image Quality 

Problems 

on page 255 for instructions.

Содержание ColorQube 9301

Страница 1: ...ction Italiano Guida per l utente Deutsch Benutzerhandbuch Espa ol Gu a del usuario Portugu s Guia do usu rio Nederlands Gebruikershandleiding Svenska Anv ndarhandbok Dansk Betjeningsvejledning Suomi...

Страница 2: ...Manager ATM Flash Macromedia Photoshop and PostScript are trademarks of Adobe Systems Incorporated in the United States and or other countries Apple AppleTalk Bonjour EtherTalk Macintosh Mac OS and Tr...

Страница 3: ...Card Copy Introduction 34 ID Card Copy Options 35 Image Quality 37 3 Print From Introduction 40 Using Print From 41 Saving Jobs for use with Print From 43 Log In Out 46 4 Scan To Introduction 48 Scan...

Страница 4: ...Job Assembly 88 Log In Out 89 8 Server Fax Introduction 92 Dialing Options 93 Server Fax Options 95 Image Quality 96 Layout Adjustment 97 Fax Options 98 Job Assembly 99 Log In Out 100 9 Workflow Scann...

Страница 5: ...on 142 Wireless Configuration 144 Printing Options 145 Image Options 150 Document Options 151 Advanced 155 13 CentreWare Internet Services Introduction 158 Accessing CentreWare Internet Services 159 S...

Страница 6: ...ty Settings 220 Troubleshooting 222 17 Safety and Regulation Notices and Safety 226 Safety Labels and Symbols 227 Operational Safety Information 228 Basic Regulations 232 Copy Regulations 234 Fax Regu...

Страница 7: ...function Printer User Guide 7 1 Copy This chapter includes Introduction on page 8 Copy Options on page 9 Image Quality on page 15 Layout Adjustment on page 17 Output Format on page 20 Job Assembly on...

Страница 8: ...he originals and stores the images It then prints the images based on the selections made Most feature screens include these buttons to confirm or cancel the choices Cancel resets the screen and retur...

Страница 9: ...ence easy access to ratio selection can be found on the Copy tab in the Reduce Enlarge area Use More to access all the options You can enlarge or reduce images placed on the document glass by any rati...

Страница 10: ...for each original based on the size of the original and any directly selected magnification ratios Alternatively you can select a paper tray that contains the size and type of paper you require The si...

Страница 11: ...selected a single staple is positioned in the top left corner of the output 2 Staples When this option is selected two staples are positioned parallel to the left or top edge of the copies Multi Stap...

Страница 12: ...folded in a Single Fold C Fold or Z fold Load originals SEF and select the orientation of the originals Off Use this option when no folding is required Single Fold folds the page in half Select an opt...

Страница 13: ...ets are delivered to the booklet tray that can hold 10 30 booklets depending upon the number of pages If the flap on the right of the tray is folded down an unlimited number of booklets can be collect...

Страница 14: ...raight or at an angle The Convenience Stapler can staple 2 sheets of 64 g m 18 lb through 50 sheets of 80 g m 20 lb The Staple Cartridge holds 5000 staples To use the Convenience Stapler hold your doc...

Страница 15: ...nal is a map or contains intricate line art and text Newspaper Magazine is used if the original is So a magazine or newspaper that contains photographs or text How the Original was Produced Printed is...

Страница 16: ...xt and lines but less detail in pictures Move the indicator toward the Less setting to reproduce more detail in the light and dark areas of the original Select Auto Contrast to set the contrast level...

Страница 17: ...he orientation matching the image shown when loaded in the automatic document feeder Select OK to save the selections and exit Original Size Original Size allows you to specify automatic size detectio...

Страница 18: ...an the left page only Use the arrow buttons to specify a value 0 25 mm 0 1 in to be deleted from the right side of the page in order to delete the unwanted marks reproduced from the gutter of the book...

Страница 19: ...ables an individual value to be erased from each of the edges on both the first and second sides Use the arrow buttons to adjust the values for each edge 0 50 mm 0 2 in Mirror Side 1 can be selected t...

Страница 20: ...in All media must be SEF Booklet thickness For Folded and Stapled booklets a maximum of 15 sheets of 80 g m 20 lb or equivalent thickness For example you can have 13 sheets of 80 g m 20 lb and a cover...

Страница 21: ...es are inserted automatically if needed Refer to Chapter Starts on page 22 Inserts enables blank pages to be inserted at designated places within the copy sets Single or multiple pages can be inserted...

Страница 22: ...K to confirm the selections and run the job Chapter Starts Use the following instructions to program Chapter Starts 1 On the Copy tab select the paper you want to use the job Note Special Pages is not...

Страница 23: ...elete or Delete All to delete unwanted entries Select Close Menu to exit the drop down menu 9 Select OK to confirm the selections and run the job Exceptions Use the following instructions to program E...

Страница 24: ...such as a case number or client reference together with a page number applied to a document as it is being processed The prefix can contain up to eight alpha numeric characters You can add a new pref...

Страница 25: ...re the selections and return to the Annotations screen Program additional Annotations as required 7 Program the Format Style options required for Annotations Refer to Format and Style on page 26 for i...

Страница 26: ...ottom right corner of Side 2 The Mirror Side 1 Flip on Vertical output will open from bottom to top like a calendar with the binding edge at the top The position of the annotation on Side 2 will mirro...

Страница 27: ...tput Format tab and then select Page Layout 3 Select the required Page Layout option Pages per Slide Select the button that represents the required number of images per page Alternatively select the S...

Страница 28: ...the first segment originals The Build Job screen displays the first segment in the list The following options can be applied to any segment Sample Last Segment produces a proof print of the last segme...

Страница 29: ...binations of commonly used feature selections can be retained in the printer memory as Saved Settings The printer stores only the programing of the job and NOT the image Each time Saved Settings are r...

Страница 30: ...be 9301 9302 9303 Multifunction Printer User Guide 30 4 Modify the selections as required for this job These additional modifications are not saved with the saved settings 5 Load the originals and pre...

Страница 31: ...ch Next 3 Use the keyboard to type your password and then touch Done 4 If an accounting system is used on the printer you may also need to enter additional information If Xerox Standard Accounting is...

Страница 32: ...Log In Out ColorQube 9301 9302 9303 Multifunction Printer User Guide 32...

Страница 33: ...ColorQube 9301 9302 9303 Multifunction Printer User Guide 33 2 ID Card Copy This chapter includes Introduction on page 34 ID Card Copy Options on page 35 Image Quality on page 37...

Страница 34: ...d Copy is a standard feature and is selected by pressing the Services Home button and touching ID Card Copy When ID Card Copy is selected the printer scans the originals and stores the images It then...

Страница 35: ...tation of the output paper 6 Touch Image Quality Side 1 and program the features required for side 1 7 Type the copy quantity by using the numeric keypad and press Start on the Control Panel to scan s...

Страница 36: ...he original set the ratio window to 100 4 Touch More for additional options a To reduce or enlarge touch an option Proportional reduces or enlarges the image proportionally 25 400 Independent allows y...

Страница 37: ...tographs and halftones This setting produces medium quality pictures with slightly reduced sharpness of text and line art Text produces sharper edges and is recommended for text and line art Photo is...

Страница 38: ...iminating the background on the output copy This option is useful when the original is on colored paper To change this setting 1 Press the Services Home button and then touch ID Card Copy 2 Touch the...

Страница 39: ...e 9301 9302 9303 Multifunction Printer User Guide 39 3 Print From This chapter includes Introduction on page 40 Using Print From on page 41 Saving Jobs for use with Print From on page 43 Log In Out on...

Страница 40: ...t Driver or CentreWare Internet Services Print Submission Stored jobs are placed in a folder on the printer Stored jobs can be recalled and printed multiple times as required To print directly from a...

Страница 41: ...el The list of folders and jobs is displayed 4 Touch the folder required and the print ready job required If necessary use the Up and Down buttons to scroll the list until the folder or job is display...

Страница 42: ...t the IP address of your printer print a Configuration Report Refer to Machine and Job Status on page 185 4 Touch Jobs This screen shows the jobs currently in the printer list 5 To access the list of...

Страница 43: ...e the job only or Save and Print to store and print the job Job Name is used to type a name for the job or touch Use Document Name to use the filename of the document being submitted Save in Folder is...

Страница 44: ...Staple Hole Punch and Output Destination as required 7 Touch Submit Job at the top of the page to send the job to the printer over the Internet The job is processed and sent to the printer for saving...

Страница 45: ...pen the Web browser from your Workstation 2 In the URL field type http followed by the IP Address of the printer For example If the IP Address is 192 168 100 100 type the following into the URL field...

Страница 46: ...se the keyboard to type your password and then touch Done 4 If an accounting system is in use on the printer you may also need to type additional information If Xerox Standard Accounting is enabled yo...

Страница 47: ...olorQube 9301 9302 9303 Multifunction Printer User Guide 47 4 Scan To This chapter includes Introduction on page 48 Scan To Using the Printer Address Book on page 49 Scan To Using Favorites on page 50...

Страница 48: ...anning an original hard copy document For more information refer to Workflow Scanning on page 99 Scan To is a standard feature that can be enabled If enabled it is selected by pressing the Services Ho...

Страница 49: ...rator Guide for your printer model 2 Touch the required recipient and select Add to Recipients from the drop down menu The contact is added to the Recipients list Continue adding recipients as require...

Страница 50: ...n Favorites Select recipients then press Start to submit the job Optionally you can add a contact to the Recipients list by touching OK Continue adding recipients as required Use the Search option to...

Страница 51: ...Printer User Guide 51 5 Fax This chapter includes Introduction on page 52 Dialing Options on page 53 Fax on page 56 Image Quality on page 58 Layout Adjustment on page 59 Fax Options on page 61 Job Ass...

Страница 52: ...rd Fax option has the ability to connect to one telephone An Extended Fax option is also available utilizes two telephone lines Using two telephone lines provides the capability to simultaneously send...

Страница 53: ...rs 1 Touch Dialing Characters 1 0 7 4 2 3 5 6 8 9 1 2 2 Use the numeric keypad to type the number plus additional dialing characters The following characters are available Dial Pause is used to pause...

Страница 54: ...e case of groups To add edit or remove Individual or Group entries refer to System Administrator Guide If numbers have been designated as an Address Book they can be accessed using the Address Book op...

Страница 55: ...ssed using the Favorites option 1 Touch Favorites A list of individuals and group added in the Favorites is displayed 2 Touch the required recipient and touch OK The number is added to the recipients...

Страница 56: ...for originals containing high quality photographs and halftones Using this setting the scanned image will contain medium quality pictures though the sharpness of text and line art is slightly reduced...

Страница 57: ...of the sending fax printer This information is added automatically to the cover sheet To select a Cover Sheet 1 Touch the Cover Sheet button and touch On 2 Touch the To field and type the name of the...

Страница 58: ...nd Suppression enhances originals that have colored backgrounds by reducing or eliminating the background on the output This option is useful when the original is on colored paper Touch Auto Suppressi...

Страница 59: ...t by using the scroll bar Custom Scan Area is used to type a specific area for scanning Measure the area to be scanned on the original and type the X and Y axis measurements in the fields provided Onl...

Страница 60: ...ct size of the page Refer to Original Size on page 59 The options are Both Pages is used to scan both pages the left page of the book will be scanned first Use the arrow buttons to specify 0 50 mm 0 2...

Страница 61: ...mation report is printed after every transmission When sending a fax to multiple recipients one report is printed listing all the recipients Print On Error Only Touch this option to print the Confirma...

Страница 62: ...nd exit The fax will be stored in memory and sent at the specified time Send Header Text This feature allows you to include header text information when sending the fax The information is printed in t...

Страница 63: ...the selections and exit 6 Use Delay Send to program a delay time to send the fax Refer to Delay Send on page 62 7 Load the originals and touch Start on the Control Panel to send the fax to the private...

Страница 64: ...lling Policies set Touch Local Polling The options are Non Secure Polling This feature allows you to scan documents and store them in the memory of your printer When a remote fax machine polls your pr...

Страница 65: ...mailbox number and if applicable the passcode must be known Note If your printer does not connect with the remote machine when Polling it redials the number If it connects and then the transmission fa...

Страница 66: ...within the Polled mailbox 1 Touch Remote Mailbox 2 Type the fax number of the printer being polled Use the Dialing Characters option to type the number if special characters are required Refer to Dia...

Страница 67: ...ad the segment originals and press Start 6 Remove the first segment originals The Build Job screen displays the first segment in the list The following options can be applied to any segment Delete Las...

Страница 68: ...xt 3 Use the keyboard to type your password and then touch Done 4 If an accounting system is in use on the printer you can also need to type additional information If Xerox Standard Accounting is enab...

Страница 69: ...ColorQube 9301 9302 9303 Multifunction Printer User Guide 69 6 Fax from PC This chapter includes Introduction on page 70 Faxing from a PC on page 71 Fax from PC Options on page 72...

Страница 70: ...without leaving your workstation The two requirements for this option are Connected printer configuration Fax enabled on the printer There are three main screens that enable the setup and use of Fax...

Страница 71: ...t Print a Cover Sheet in the Cover Sheet tab The Cover Sheet window appears allowing you to customize the page according to your requirements 8 When you have selected all the required options select O...

Страница 72: ...tored in data files The file for your Personal Phonebook is on your computer or personal file space The file for the Shared Phonebook if you have one is on a server and can be shared with other people...

Страница 73: ...st 2 From the next drop down list choose Text or Picture 3 Select the desired angle and alignment respectively by using the rotate and position options for the image or text 4 From the Layering drop d...

Страница 74: ...e resolution the better the received image will be but a high resolution image will take longer to be transmitted The options are Standard is recommended for text originals It requires less communicat...

Страница 75: ...function Printer User Guide 75 7 Email This chapter includes Introduction on page 76 Email on page 77 Advanced Settings on page 81 Layout Adjustment on page 83 Email Options on page 85 Job Assembly on...

Страница 76: ...e allows you to add and remove recipients and edit the subject line of the email message Most feature screens include these buttons to confirm or cancel your choices Cancel resets the screen and retur...

Страница 77: ...list 5 Continue adding email addresses until all the recipients have been added to the list 6 Touch Close All the recipients are displayed in the recipient list Favorites Use this option to choose rec...

Страница 78: ...oards select the language and touch OK to save and return to the previous screen 4 Touch OK to save and return to the previous screen or touch Cancel to exit The specified email address is displayed i...

Страница 79: ...originals containing high quality photographs and halftones Using this setting the scanned image will contain medium quality pictures although the sharpness of text and line art will be slightly reduc...

Страница 80: ...he file that is sent by Email Using the touch screen keyboard type the file name Up to 40 alphanumeric characters can be typed To delete a character use or backspace in the keyboard to delete it or to...

Страница 81: ...ored backgrounds by reducing or eliminating the background on the output This option is useful when your original is on colored paper Touch Off to turn the Background Suppression feature off particula...

Страница 82: ...ecommended for average quality text documents and line art Does not produce the best image quality for photos and graphics 300 dpi Recommended for high quality text documents that are to pass through...

Страница 83: ...s option if your images are in the orientation matching the image shown when loaded in the automatic document feeder Touch OK to save your selection and exit Original Size Original Size allows you to...

Страница 84: ...erased from each of the edges Use the arrow buttons to adjust the amount for each edge 0 50 mm 0 2 in Touch OK to save your selection and exit Blank Page Management Blank Page Management allows you t...

Страница 85: ...ure they are appropriate for extended use Image Only optimizes the file for viewing and printing and cannot be modified Searchable runs the file through an OCR process This can take a few minutes but...

Страница 86: ...ional language keyboards Touch OK to save your selection and exit Reply To The Reply To feature enables you to include the email address you want the recipient to reply to For example you can type you...

Страница 87: ...embly tab and touch On Note The recipient details must be entered prior to scanning 2 Touch Options and Display summary window between segments to view the Build Job screen during scanning 3 Touch the...

Страница 88: ...Use the keyboard to type your password and then touch Done 4 If an accounting system is in use on the printer you may also need to enter additional information If Xerox Standard Accounting is enabled...

Страница 89: ...r Guide 89 8 Server Fax This chapter includes Introduction on page 90 Dialing Options on page 91 Server Fax Options on page 93 Image Quality on page 94 Layout Adjustment on page 95 Fax Options on page...

Страница 90: ...ssions are controlled by the server that may limit the faxing options For example the server may be set up to collect and send all faxes at off peak times Most feature screens include these buttons to...

Страница 91: ...ditional dialing characters The following characters are available Dial Pause is used to pause between numbers The pause allows time to switch from an inside to an outside line during automatic dialin...

Страница 92: ...rs entered in Fax Directory is displayed 2 Select the required number and touch Add to Recipients from the drop down menu The number is added to Recipients list Continue adding recipients as required...

Страница 93: ...orrect selection enhances the quality of the output image The options are Photo and Text is recommended for originals containing high quality photographs and halftones Using this setting the scanned i...

Страница 94: ...tput This option is useful when the original is on colored paper Touch Auto Suppression to automatically suppress the unwanted background Touch Off to turn the Background Suppression feature off parti...

Страница 95: ...n the automatic document feeder Touch OK to save the selections and exit Original Size Touch Original Size to enter the size of the document when scanning from the document glass or the automatic docu...

Страница 96: ...sending to another country or time zone Delay Send can also be used with the Mailbox and Polling options Touch Off to send the fax within 24 hours from the current time Touch Delay Send to transmit fa...

Страница 97: ...and touch On Note The fax destination details must be entered prior to scanning 2 Touch Display summary window between segments to view the Build Job screen during scanning then touch OK 3 Select the...

Страница 98: ...se the keyboard to type your password and then touch Done 4 If an accounting system is in use on the printer you may also need to enter additional information If Xerox Standard Accounting is enabled y...

Страница 99: ...r Guide 99 9 Workflow Scanning This chapter includes Introduction on page 100 Workflow Scanning Options on page 102 Advanced Settings on page 104 Layout Adjustment on page 107 Filing Options on page 1...

Страница 100: ...118 Scan to USB Flash Drive allows a user to store the images on a USB Flash drive inserted into the printer USB Port refer to USB Port on page 121 Workflow Scanning is set up by a system administrat...

Страница 101: ...anning job you must select a template from the printer touch screen Template operations can either be performed using CentreWare Internet Services or FreeFlow SMARTsend For information about FreeFlow...

Страница 102: ...ocation on this template If this template is selected and a USB Flash Drive has not been inserted a message is displayed Output Color Touch Output Color to automatically detect and match the color of...

Страница 103: ...used if the original is a map or contains intricate line art and text Newspaper Magazine is used if the original is from a magazine or newspaper that contains photographs or text How the Original was...

Страница 104: ...proving the quality of the output by reducing the background or adjusting the contrast The options are Background Suppression enhances originals that have colored backgrounds by reducing or eliminatin...

Страница 105: ...Recommended for output displayed on a computer It produces the smallest file size 100 dpi Recommended for output that delivers low quality text documents 150 dpi Recommended for average quality text d...

Страница 106: ...ge the Quality File Size you may affect the settings in Scan Presets on the Workflow Scanning tab Update Templates The Update Templates feature retrieves new or updated templates or workflow and remov...

Страница 107: ...ic document feeder Sideways Images refers to the direction that the images are loaded in the automatic document feeder Use this option if the images are in the orientation matching the image shown whe...

Страница 108: ...ll marks or defects within the measurement set are deleted Individual Edges enables an individual amount to be erased from each of the edges Use the arrow buttons to adjust the amount for each edge 0...

Страница 109: ...ettings may need checking to ensure they are appropriate for extended use Image Only optimizes the file for viewing and printing and cannot be modified Searchable runs the file through an OCR process...

Страница 110: ...ing and automated processing of scanned documents The Document Management data requirements are individually defined and programed within the workflow scanning template The Document Management data fi...

Страница 111: ...e All Segments deletes the current Build Job and returns you to the main Build Job screen 6 Using Program Next Segment select the options required for the second segment 7 Load the second segment orig...

Страница 112: ...Template Options on page 113 for information about the available settings 3 Touch Edit to change the options required 4 Touch Apply to save the selections and exit Copying a Template A template can b...

Страница 113: ...required using the drop down menu 4 If required enter a file path for storing the scanned images 5 Touch Apply to add the new destination and exit the screen The destination is listed Document Managem...

Страница 114: ...le Size allows you to choose between scan image quality and file size These settings allow you to deliver the highest quality or make smaller files A small file size delivers slightly reduced image qu...

Страница 115: ...lect if the file content is searchable and the language options Text Compression Allows you to enable the text to be compressed if the file format output is PDF or PDF A Scan to Mailbox Scan to Mailbo...

Страница 116: ...Report Refer to Machine and Job Status on page 185 for instructions 4 Touch Scan and then touch Mailboxes The Scan to Mailbox options are displayed 5 Touch Create Folder enter the folder name and pass...

Страница 117: ...orkflow Scanning job enters the job list ready for filing 9 Press the Job Status button to view all the job lists and check the status of the job Refer to the Machine and Job Status on page 185 for mo...

Страница 118: ...eWare Internet Services The system administrator also needs to enable Network Authentication for this feature to be available Lightweight Directory Application Protocol LDAP connectivity can also be u...

Страница 119: ...107 Filing Options on page 109 Job Assembly on page 111 8 Press Start to scan the originals and process the Scan to Home job Remove the originals from the automatic document feeder or glass when scan...

Страница 120: ...se the keyboard to type your password and then touch Done 4 If an accounting system is in use on the printer you may also need to enter additional information If Xerox Standard Accounting is enabled y...

Страница 121: ...ColorQube 9301 9302 9303 Multifunction Printer User Guide 121 10 USB Port This chapter includes Introduction on page 122 Scan to USB on page 123 Print from USB on page 124 Log In Out on page 125...

Страница 122: ...es on a USB Flash Drive touch Scan to USB from the drop down menu The Workflow Scanning options are displayed Touch the options required for scanning and scan the job The scanned job is stored in the...

Страница 123: ...the USB Port on the left side of the printer The USB Drive Detected screen appears 3 Touch Scan to USB The Workflow Scanning options are displayed and touch the Scan to USB template 4 If required mod...

Страница 124: ...n buttons to scroll the list until the folder or job is displayed 4 Select the features required for the job Paper Supply is used to select the paper source or select Auto for the printer to choose su...

Страница 125: ...se the keyboard to type your password and then touch Done 4 If an accounting system is in use on the printer you may also need to enter additional information If Xerox Standard Accounting is enabled y...

Страница 126: ...Log In Out ColorQube 9301 9302 9303 Multifunction Printer User Guide 126...

Страница 127: ...r User Guide 127 11 Internet Fax This chapter includes Introduction on page 128 Internet Fax on page 129 Advanced Settings on page 132 Layout Adjustment on page 134 Internet Fax Options on page 135 Jo...

Страница 128: ...by using the touch screen keyboard Received Internet Faxes are automatically sent from the server to the printer as print jobs Most feature screens include these buttons to confirm or cancel your choi...

Страница 129: ...touch to access additional language keyboards select the language and touch OK to save and return to the previous screen 4 Touch Add to add the email address to the recipient list 5 Continue adding em...

Страница 130: ...from the drop down menu The email address is added to the recipient list 3 Continue adding email addresses as required 4 Use the Search option to search for a specific entry Touch Search and type the...

Страница 131: ...ne is used if the original is from a magazine or newspaper that contains photographs or text File Format File Format determines the type of file created You can touch the file format you wish to use f...

Страница 132: ...sion enhances originals that have colored backgrounds by reducing or eliminating the background on the output This option is useful when the original is on colored paper Touch Auto Suppression to auto...

Страница 133: ...and graphics It produces the largest image file size but delivers the best image quality Touch OK to save the selections and exit Quality File Size Quality File Size settings allow you to choose betwe...

Страница 134: ...ic document feeder Use this option if the images are in the orientation matching the image shown when loaded in the automatic document feeder Touch OK to save the selections and exit Original Size Tou...

Страница 135: ...back arrow key To change the current touch screen language keyboard touch to access additional language keyboards select the language and touch OK to save and return to the previous screen 2 Touch OK...

Страница 136: ...ides a delivery receipt when the job is received Once the receipt is received by the printer the report is compiled and printed Note The report may be delayed depending on how quickly the recipient s...

Страница 137: ...ntered prior to scanning 2 Touch Options and Display summary window between segments to view the Build Job screen during scanning 3 Touch Options and Turn Build Job Off after Job is submitted to turn...

Страница 138: ...Use the keyboard to type your password and then touch Done 4 If an accounting system is in use on the printer you may also need to enter additional information If Xerox Standard Accounting is enabled...

Страница 139: ...ifunction Printer User Guide 139 12 Print This chapter includes Introduction on page 140 Wireless Configuration on page 142 Printing Options on page 143 Image Options on page 148 Document Options on p...

Страница 140: ...r to enable use on most computer operating systems These drivers are provided on a disc with your printer or you can download the latest versions from the Xerox website www xerox com office CQ930Xdriv...

Страница 141: ...ntil the software application is closed and the print driver options revert to the default settings Cancel Closes the dialog box and returns all settings in the tabs to the values that were in place b...

Страница 142: ...simultaneously All printer services available over the wired interface will also be available through the wireless interface Detailed wireless configuration must be completed through a connection to C...

Страница 143: ...printing or delete the job if no longer required Delay Print Use this option to type a specific time to print the job This option is useful for large jobs or if you want all your jobs to be printed a...

Страница 144: ...Scaling Options can be accessed by clicking the arrow at the right side of the Paper field and selecting Other Size Automatic Scale changes the print from one standard paper size to another standard p...

Страница 145: ...eparator color 2 Sided Printing You can have your job automatically printed on both sides of a sheet of paper 1 Sided Print prints on one side of paper or transparency Use this option when printing on...

Страница 146: ...es are rearranged in the correct sequence to create the booklet Booklet Fold Select Booklet Fold to fold the booklet Booklet Fold and Staple Select Booklet Fold and Staple to staple the booklet in the...

Страница 147: ...inted in the Enhanced print quality mode High Speed This option is a high speed printing mode available for black and white printing only It is the default setting for black and white printing and is...

Страница 148: ...e 148 Image Options The Image Options tab enables you to see the preview of your printout Select Preview and then click the arrow below the preview area to see various image previews To see the previe...

Страница 149: ...f you do not require borders Select Booklet Adjustments to specify Imposition Source Booklet Paper Size and Booklet Margins Note Some media types sizes and weights cannot be stapled punched or folded...

Страница 150: ...Page 1 can be specified It is recommended that you work through your document and identify the page numbers where inserts are required before programing This option is also used if tabs are required i...

Страница 151: ...nt Flip on Short Edge prints the exception pages on both sides of the sheet of paper with the images printed so that the job can be bound along the short edge of the sheet Job Settings displays the pa...

Страница 152: ...access the Font screen to change the font family style size and script to be used for the text Font Color If you selected Text or Time Stamp select this option to access the Color screen to change the...

Страница 153: ...ed The Advanced tab enables you to select advanced printing options that are rarely changed Note Some features are only supported by specific printer configurations operating systems or driver types Y...

Страница 154: ...Advanced ColorQube 9301 9302 9303 Multifunction Printer User Guide 154...

Страница 155: ...e Internet Services This chapter includes Introduction on page 156 Accessing CentreWare Internet Services on page 157 Status on page 158 Jobs on page 161 Print on page 162 Scan on page 163 Address Boo...

Страница 156: ...in the browser provides direct access to the printer CentreWare Internet Services enables users to perform many functions including Checking machine status billing information and consumable status Su...

Страница 157: ...cessibility is also required To access CentreWare Internet Services 1 Open the Web browser from your workstation 2 In the URL field type http followed by the IP Address of the printer For example if t...

Страница 158: ...ation on printer usage such as total impressions number of copied sheets number of printed sheets number of faxes and number of large sheets Configuration Report This section displays the links to con...

Страница 159: ...sent in the last billing meter transmission The billing meter data is recorded in the Xerox service management system It is used for invoicing of metered service agreements and also for evaluating con...

Страница 160: ...mation to Xerox that will assist with troubleshooting activities Use the Start an Online Troubleshooting session at www xerox com CQ930XSupport button to access the Xerox website for immediate advice...

Страница 161: ...s option to check the status of your job The Incomplete Jobs list displays a list of the current jobs and the status of each job Saved Jobs Jobs that which have been saved to the printer memory can be...

Страница 162: ...ostScript file to the printer over the Internet You can send the job from your desktop or from a remote location To use the Job Submission option Type the file name of the job that requires printing o...

Страница 163: ...can option displays a list of all the Workflow Scanning templates that were created using CentreWare Internet Services Use Scan options to create modify copy or delete Workflow Scanning templates Refe...

Страница 164: ...es saved in a CSV file format The Address Book tab is used to set up and manage a Public Address Book The file must be in a CSV format for the printer to be able to read the file contents The printer...

Страница 165: ...option contains all the settings setups and default values for installing and setting up the printer These values are protected by a user name and a password and should only be changed by the system a...

Страница 166: ...pport Service and Supplies Use the Troubleshooting tab to access reports and information to help identify and resolve printer printing problems The Billing Impression Mode tab displays the Impression...

Страница 167: ...tton to display the Help screen The structure of the Help screens corresponds to the structure of the CentreWare Internet Services options Use the menu on the left of the Help page to access descripti...

Страница 168: ...Help ColorQube 9301 9302 9303 Multifunction Printer User Guide 168...

Страница 169: ...ter User Guide 169 14 Paper and Media This chapter includes Introduction on page 170 Trays 1 and 2 on page 171 Tray 3 on page 173 Tray 4 on page 174 Tray 5 on page 176 Tray 6 on page 177 Media Types o...

Страница 170: ...is used for media sizes 5 5 x 8 5 in to 11 x 17 in A5 to A3 The capacity of this tray is 550 sheets of 75 g m or 20 lb paper 5 Tray 5 An optional high capacity paper source that feeds A4 or 8 5 x 11 i...

Страница 171: ...are set incorrectly the printer gives a warning to adjust the guides Note Only the system administrator can change the media attributes for a dedicated tray If a non standard size media is loaded or...

Страница 172: ...on the right edge Paper must not be loaded above the maximum fill line 3 Make sure that the paper guides just touch the paper To position the right side guide squeeze the clamp mechanism and slide the...

Страница 173: ...than specified Loading Tray 3 Only A4 or 8 5 x 11 in LEF sized media can be loaded The requested paper size and type must be loaded in the tray and the settings cannot be adjusted by the user Note Th...

Страница 174: ...SEF to SRA3 SEF 5 5 x 8 5 in SEF to 12x18 in SEF Envelope sizes ranging from DL to C4 10 to 9 x 12 in must be fed in the SEF orientation Media types Bond standard or recycled paper Card Pre printed me...

Страница 175: ...Guide 175 3 Make sure that the guides just touch the paper The paper settings for the tray are displayed on the touch screen The tray detects the position of the side guide to determine the size of th...

Страница 176: ...elopes tabs or carbonless paper Tray 4 Bypass can be used for these media types Loading Tray 5 The requested paper size and type must be loaded in the tray and the settings cannot be adjusted by the u...

Страница 177: ...dard or recycled paper Card Pre printed media Hole punched paper Clear transparencies Tray 6 must not be used to feed labels envelopes tabs or carbonless paper Tray 4 can be used for these media types...

Страница 178: ...quired Original Orientation Output Tray Orientation Inserter Orientation to match output A4 8 5 x 11 in LEF Long Edge Feed Stapled Top Left or non stapled A4 8 5 x 11 in SEF Short Edge Feed Stapled To...

Страница 179: ...f a mismatch occurs The following media types are supported Plain Pre punched Transparency Pre printed Recycled Paper Labels Heavyweight Extra Heavyweight Pre Cut Tabs Envelopes Plain This media type...

Страница 180: ...of polyester film coated with a chemical substance Clear transparencies allow maximum presentation space Note Only Tray 4 can be used to feed transparencies Load transparencies that have a white stri...

Страница 181: ...he printer in Trays 1 and 2 Load labels face down and with the top toward the front of the printer in Tray 4 Note Do not fan the label sheets before use unless the package instructs you to do so If ja...

Страница 182: ...e left or toward the front The printer can feed the following types of envelopes Acceptable Types Diamond Banker Wallet Business envelopes with diagonal seams Baronial Booklet Weight Lightweight and m...

Страница 183: ...uired for use The ream wrapper contains an inner lining that protects the paper from moisture Store on a flat surface to prevent paper from folding or curling Stack reams of paper carefully on top of...

Страница 184: ...Storage and Handling ColorQube 9301 9302 9303 Multifunction Printer User Guide 184...

Страница 185: ...ColorQube 9301 9302 9303 Multifunction Printer User Guide 185 15 Machine and Job Status This chapter includes Introduction on page 186 Job Status on page 187 Machine Status on page 191...

Страница 186: ...WXY 1 4 7 GHI PRS Job Status displays all the jobs in the job list that are waiting to be processed secure print jobs and completed jobs Each list can be viewed by touching the relevant tab Machine St...

Страница 187: ...een converted into the appropriate format and is being scheduled to print Pending The job has been scanned but is awaiting the resources to be formatted Paused The active job was paused The pause can...

Страница 188: ...the default passcode for all print jobs sent from that computer If you must use a different passcode you can override it in the application print driver Note Only the user that sent the job or the sy...

Страница 189: ...splays the jobs have been completed on the printer Up to 150 jobs can be displayed The Owner Name and Status of each job are shown 1 Press the Job Status button on the control panel 2 The Active Jobs...

Страница 190: ...d Jobs If a job is Held in the list it requires additional resources or a passcode to print 1 Touch the job in the list and touch Job Details Required Resources The resources required for the job are...

Страница 191: ...Machine Information tab and note the software version number listed Machine Information also provides options for access status information about the paper trays and consumables Further information c...

Страница 192: ...lts on the printer and all current fault messages Faults displays a list of current faults on the printer Each fault can be touched for further information Alerts displays a list of all the current fa...

Страница 193: ...low Scanning images that have been sent from the printer Fax Impressions Counters displays the number of prints generated from Fax Server Fax and Internet Fax jobs received All Usage Counters displays...

Страница 194: ...Machine Status ColorQube 9301 9302 9303 Multifunction Printer User Guide 194...

Страница 195: ...de 195 16 Administration and Accounting This chapter includes Tools on page 196 Device Settings on page 197 Service Settings on page 207 Network Settings on page 215 Accounting Settings on page 216 Se...

Страница 196: ...otected Entry to Tools pathway is by using the Machine Status button on the control panel Accessing Tools 1 Press the Machine Status button 2 Select the Tools tab To have access to all Tools options y...

Страница 197: ...ween standby low power and sleep modes Intelligent Ready wakes up and sleeps automatically based on previous usage Job Activated wakes up when an activity is detected Scheduled wakes up and sleeps at...

Страница 198: ...red text by using the touch screen keyboard Use or backspace in the keyboard to delete an incorrect entry or to delete the entire entry Xerox Customer Support Use to enter the Xerox Customer Support t...

Страница 199: ...g Impression Mode This feature enables you to change the Billing Impression Mode on your preference To change the Billing Impression mode contact Xerox Customer Support with provided sequence PIN numb...

Страница 200: ...cated to a specific paper size and type and set up Auto Selection and the selection Priority of each tray Select the required tray and select Change Settings Select the Tray Type required Dedicated is...

Страница 201: ...doned by a user email network scanning incoming server fax embedded fax and Internet fax jobs are not affected by this setting Enable allows the printer to automatically delete held jobs after a speci...

Страница 202: ...xt quality Output Select the Output option to access the following settings Contention Management on page 202 Out of Staples Options on page 202 Output Location on page 203 Within Job Offsetting on pa...

Страница 203: ...offsetting Use this feature to enable or disable the offsetting Enable instructs the printer to offset each printed set Disable instructs the printer to stack the sets without offsetting Staple Produ...

Страница 204: ...Quick Setup Home This option is used to quickly set up the printer with the key information required to start using the features and functions Select the Quick Setup Home option to access the followin...

Страница 205: ...rrect entry or to delete the entire entry Select Next to continue to the next screen A completion screen is displayed with instructions for printing a Configuration Report if required Select Done to e...

Страница 206: ...errupt Printing Enablement If this option is enabled jobs printing can be held in the job list for more urgent jobs to print Enable instructs the printer to allow jobs to be interrupted Disable instru...

Страница 207: ...e Erase Presets Enables you to set up the Edge Erase pre set entries There are 2 pre named pre set options and an Available setting All of the presets can be customized with names and settings to meet...

Страница 208: ...option allows you to show or hide the Reading Order option The Book Copying and Booklet Creation options assume that the bound originals and booklets have a reading order of left to right and are scan...

Страница 209: ...service and it is not available for selection Feature Defaults Use this setting to select the default settings for each programing feature within the Embedded Fax service 1 Select the default required...

Страница 210: ...ired option for the fax line Incoming Fax Defaults This setting allows you to select the default options for incoming faxes Auto Answer Delay This setting allows you to set a time delay before the pri...

Страница 211: ...ake contact with the destination fax machine it automatically waits and redials later Use this setting to specify the interval between unsuccessful attempts and the number of times the printer redials...

Страница 212: ...r stored in mailboxes before deleting them Received Documents is used to specify the policy for documents received from remote machines Delete On Print deletes the document after printing Keep 1 72 Ho...

Страница 213: ...se reports Activity Report provides information on the fax activities that have occurred on the printer Auto Print is used to print an Activity Report automatically Off is selected if the Activity Rep...

Страница 214: ...es off the banner page option Output Error Sheets Enables the printer to print an error report if an error occurs during a print job Enable is selected to print an Output Error Sheet Disable switches...

Страница 215: ...em administrator to enter the TCP IP settings for the printer Advanced Settings This option enables the system administrator to set up Network Settings A warning screen is displayed Prior to accessing...

Страница 216: ...ting is run over a network and the accounting functions are performed remotely using third party software Auxiliary Access These options are used to set up and configure a third party device installed...

Страница 217: ...e users Code Entry Validation is used to check user accounting credentials prior to providing access to the accounting database Copy Activity Report Use this option to print a report after each copy s...

Страница 218: ...inter to automatically remove any data stored on the hard drive after the job has been printed Select Enable to enable the Image Overwrite activity after each job On Demand Overwrite If you have sent...

Страница 219: ...ts the parameters for allowed recipients in the email and Internet Fax Services Allow any valid E mail Address enables jobs to be sent to any recipient Limit to Address Book entries only allows you to...

Страница 220: ...the printed output Smears fixes streaks smudges and inks pots of the same or different colors scattered over the printed output Advanced provides a list of expert routines Customer Support may direct...

Страница 221: ...option is used to reset the counter when a listed supply is replaced Select the supply and then select Reset Counter Select Reset to confirm Network Network options are used to troubleshoot problems...

Страница 222: ...Troubleshooting ColorQube 9301 9302 9303 Multifunction Printer User Guide 222...

Страница 223: ...ety Labels and Symbols on page 225 Operational Safety Information on page 226 Basic Regulations on page 230 Copy Regulations on page 232 Fax Regulations on page 235 Material Safety Data on page 238 Pr...

Страница 224: ...and tested to meet strict safety requirements These include safety agency evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safet...

Страница 225: ...ING This label alerts the users about an area of the equipment that is a sharp edge This edge could cause lacerations if extreme force is used on the guard that prevents contact in normal use The edge...

Страница 226: ...equipment If you are not sure that the electrical supply meets the requirements consult the local power company or a licensed electrician for advice Ensure the electrical supply outlet is near the eq...

Страница 227: ...ight of the printer Always locate the equipment in an area that has adequate ventilation and room for servicing Always unplug this equipment from the electrical outlet before cleaning Note The Xerox e...

Страница 228: ...ect the power cable from the electrical outlet Maintenance Information WARNING Do not use aerosol cleaners Aerosol cleaners can be explosive or flammable when used on electromechanical equipment Any o...

Страница 229: ...afety Certification This product is certified by the following agency using the safety standards listed Agency Standard Canadian Standards Association UL60950 CSA 22 2 No 60950 Canadian Standards Asso...

Страница 230: ...s are designed to provide reasonable protection against harmful interference in a commercial environment This equipment generates uses and can radiate radio frequency energy If it is not installed and...

Страница 231: ...ates related to low voltage equipment December 15 2004 Electromagnetic Compatibility Directive 2004 108 EC Approximation of the laws of the member states related to electromagnetic compatibility March...

Страница 232: ...stamp this may be done provided the reproduction of the document is performed for lawful purposes Postage Stamps canceled or uncanceled For philatelic purposes Postage Stamps may be photographed provi...

Страница 233: ...r attorney Canada Parliament by stature has forbidden the reproduction of the following subjects under certain circumstances Penalties of fine or imprisonment may be imposed on those guilty of making...

Страница 234: ...ot all inclusive and no liability is assumed for its completeness or accuracy In case of doubt consult your solicitor Other Countries Copying certain documents may be illegal in your country Penalties...

Страница 235: ...ed by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant See installation instruction...

Страница 236: ...oration commission for information If your office has specially wired alarm equipment connected to the telephone line make sure that the installation of this Xerox equipment does not disable the alarm...

Страница 237: ...roval does not of itself give an unconditional assurance of successful operation on every PSTN network terminal point In the event of a problem you should contact the authorized local dealer in the fi...

Страница 238: ...User Guide 238 Material Safety Data For Material Safety Data information regarding the printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer S...

Страница 239: ...002 96 EC Some equipment may be used in both a domestic household and a professional business application Professional Business Environment Application of this symbol on the equipment is confirmation...

Страница 240: ...waste handling For more information about collection and recycling of old products and batteries please contact the local municipality the waste disposal service or the point of sale where you purchas...

Страница 241: ...States trademarks The ENERGY STAR Imaging Equipment Program is a team effort between U S European Union and Japanese governments and the office equipment industry to promote energy efficient copiers p...

Страница 242: ...fety Contact Information For more information on Environment Health and Safety in relation to this Xerox product and supplies please contact the following customer help line numbers USA 1 800 828 6571...

Страница 243: ...9302 9303 Multifunction Printer User Guide 243 18 General Care and Troubleshooting This chapter includes Power Options on page 244 General Care on page 246 Troubleshooting on page 251 Further Assistan...

Страница 244: ...can be used for additional power functions Press the Power Saver button The Power window appears showing the options Energy Saver and Quick Restart If Energy Saver is selected the current sessions en...

Страница 245: ...imes on a daily basis It can be set to wake up when activity is detected or a specific time can be entered Fast Resume The time taken to wake up is reduced This changes the default sleep low power tim...

Страница 246: ...ding your company name product number and the printer serial number An option is available within CentreWare Internet Services that allows the printer to contact Xerox automatically to order units whe...

Страница 247: ...contamination suitable absorbing material diatomaceous earth or other silica based liquid absorbent should be used to soak the spillage Clean any residual slippery coating by using a strong detergent...

Страница 248: ...used staple cartridge 4 Dispose of the staple cartridge according to the instructions contained in the new staple cartridge box 5 Unpack the new staple cartridge and install it into the finisher The...

Страница 249: ...ter will prompt you when the hole punch waste container needs emptying Detail instructions are provided on the touch screen Follow the instructions and labels provided when emptying the container Slid...

Страница 250: ...cleaning materials out of the reach of children WARNING Do not use pressurized air spray cleaning aids on or in this equipment Some pressurized air spray containers contain explosive mixtures and are...

Страница 251: ...vent a subsystem module or component from functioning properly There are three categories of Hard Down faults Low Level Fault This fault occurs when a subsystem or module is unable to function correct...

Страница 252: ...the printer is not capable of accepting input or output They are also presented if the associated fault affects the currently selected document service but does not affect another service that can st...

Страница 253: ...closing the front door ensure that all handles and levers are returned to their correct position If misfeeds persist or occur intermittently check the following points Handling of Media For optimum pr...

Страница 254: ...instructions If a stapler problem occurs use the instructions below to clear the problem Office Finisher If a problem occurs in the Office Finisher Stapler remove the staple cartridge and release any...

Страница 255: ...tests to check the functionality of the system and identify performance levels Press the Machine Status button Select the Tools tab Select Troubleshooting The following troubleshooting options are di...

Страница 256: ...Problems on page 255 for instructions Blurry prints are being produced Reprint the job Fix the image quality problems Refer to Image Quality Problems on page 255 for instructions Printer makes a teari...

Страница 257: ...r is split incomplete or scrambled Reprint the job Steps in horizontal or vertical lines Reprint the job Fix the image quality problems using the Light Lines Quick option Refer to Image Quality Proble...

Страница 258: ...uality problems Refer to Image Quality Problems on page 255 for instructions Run 20 blank sheets through the printer Oil in long edge feed LEF paper edges at top and bottom after running long jobs of...

Страница 259: ...achine Serial Number are displayed on this screen Maintenance Assistant If a problem occurs requiring further investigation from Xerox diagnostic information can be sent directly to Xerox by using the...

Страница 260: ...Further Assistance ColorQube 9301 9302 9303 Multifunction Printer User Guide 260...

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