Troubleshooting
Problems Potential Cause Solutions
Screen display is
blank
power lead has become
disconnected.
connect power lead. Screen
should switch on after 5
seconds
screen is switched off.
press the power button on the
rear of the item. Screen should
switch on after 5 seconds.
File open failed
file format is not supported
or is oversized
change the format to proper format
or edit the photos in smaller sizes
(3000 pixels or less in both width
and height).
Remote controller
doesnot function
the thin plastic insulator in the
remote controller is not
removed
remove the thin plastic insulator
before use
the power runs out in the
battery of the remote
controller over time
Photos displayed in
false orientation
the photo has been shot
in portrait orientation but
display in landsacpe orientation
adjust the size of photo in a
smaller pixels (3000 pixels or
less in both width and height)
buy one CR2025 battery in the
market and change it
*
Please contact our sales team for help when you have further troubles
