Chapter 3: Troubleshooting
11
O
Check for range issues.
You might be out of range of your wireless network.
Place your Xbox console in the same room as your wireless router or second
Xbox console, and try again.
O
Check for interference issues.
Your wireless connection might be getting
interference from other wireless devices. Move the other devices (such
as cordless phones) further from your wireless network, and refrain from
using them while you are using the network. To minimize interference from
another wireless network, try changing channels. Pick a channel that is at
least three channels away from a channel used by a neighboring network. For
more information about confi guring your wireless settings, see your router
documentation.
The signal strength is listed as “Very Low” or “Low.”
O
Adjust the antenna on your adapter or router.
Start with the antenna pointing
upward and away from any adjacent cables. Certain areas, such as directly
below the antenna, get relatively poor reception. Pointing the antenna toward
another wireless component does not improve reception.
O
Check for range issues.
You might be out of range of your wireless network.
Place your Xbox console in the same room as your wireless router or second
Xbox console, and try again.
O
Check for interference issues.
Your wireless connection might be getting
interference from other wireless devices. Move the other devices (such
as cordless phones) further from your wireless network, and refrain from
using them while you are using the network. To minimize interference from
another wireless network, try changing channels. Pick a channel that is at
least three channels away from a channel used by a neighboring network. For
more information about confi guring your wireless settings, see your router
documentation.
For more information about placing your wireless devices for optimal
performance, see Chapter 2, “Network Basics.”
I can’t connect to Xbox Live.
O
Get an Xbox Live subscription.
If you do not already have an Xbox Live
subscription, contact Microsoft at 1-800-4MY-XBOX in the U.S. and Canada to
purchase and sign up.
O
Make sure that your Xbox console is making a connection to your wireless
router.
If the Wireless Status screen displays the connection status as “Not
Connected,” see the earlier Troubleshooting topic “The wireless status is listed
as ‘Not Connected’.”
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