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Telephone Operation

XBLUE Networks

Call B

ack (Extension)

Operational Notes

•

During call back alert tones, going off hook or lifting the handset will directly connect you to

the selected CO Line calling back.

•

Every extension may Call Back only one busy CO line at a time.

•

The Call Back Alerting Ring Time is 10 seconds. If the call back goes unanswered during the

10 seconds ring time the call back is canceled.

•

CO lines that have Call Back requests will recall the Call Back initiator.

•

The Call Back CO line will become available to other extensions if the call back extension

doesn’t answer within 10 seconds.

•

During the time that the Call Back is recalling the initiator, a new incoming call will take prece-

dence over Call Back and will be answered when the extension goes off hook.

Call

Back

(Extension)

Feature Code:

Digital Telephone: N/A
Analog Telephone Suffix Code - EXT +

Description

When calling an extension that is busy, in Do Not Disturb, or idle, you can use the extension Call

Back feature to queue the call, so that it will be placed as soon as that extension becomes

available.

Default Settings:

N/A

Operation

1. Dial the extension number of the busy extension.

2. If the dialed extension is in hands free mode press

to activate Tone ringing. Once the

dialed extension is in Tone Ringing Mode, the display shows:

EXT XXX CALL

cbck msg

DEC 31 FRI 11:58

Содержание Xplus100

Страница 1: ...Xplus100 Digital Extension User Guide...

Страница 2: ...ges in specifications at any time without notice All of the information in this document is believed to be accurate and reliable but is not warranted to be true in all cases Record of Revision Release...

Страница 3: ...Caller ID 36 Camp On Extension 38 CO Line and SLT Flash 39 CO Line Calling I Use Indication 39 CO Line Queuing Call Back 40 Conference 42 Day Night Service Modes Attendant Only 44 Default Extension 44...

Страница 4: ...1 86 Page All Tenants All Extensions 87 Page Allow Deny 87 Page Groups 89 Page Meet Me 90 Pause 91 Phantom Lines Virtual Numbers 92 Phone Lock Unlock 93 Pickup Groups 95 Pulse to DTMF Conversion 96 R...

Страница 5: ...of the Display allows quick access to commonly used features There are 4 navigation keys which circle the activation key For example to use the Navigation keys begin by pressing the Right navigation k...

Страница 6: ...List Press the Select Key to select between Directory and Feature Press down button to scroll forward and the up button to scroll backwards through the selected list Down Feature List Call Extension U...

Страница 7: ...mm 1 once 2 daily Page 7 Alarm Key Diagnostic Only Feature 62 Page 9 Answer Machine Emulation Feature 64 Page 10 Attendant 0 0 Page 11 Attendant Administration Feature 0 Page 11 Auto Selection Auto L...

Страница 8: ...ber for Telephones 101 148 181 188 Page 46 Directory Number for Voicemail 189 200 Page 46 Distinctive Ring Extension Feature 7 Page 47 DND Override Suffix Code Checks Intrusion and COS Ext 3 Page 51 D...

Страница 9: ...Number Redial Feature 8 8 Page 75 Loud Bell Number 810 810 Page 76 Memo Pad Must be on a call to enter a new number dial a saved number from an idle telephone Feature 5 Page 76 Message Wait Suffix Co...

Страница 10: ...Number Redial Feature 51 Page 102 SLT Message Waiting Indication Deactivate 96 96 Page 77 Speed Dial Bin Numbers Station 500 549 500 549 Page 105 Speed Dial Bin Numbers System 600 699 600 699 Page 10...

Страница 11: ...if when they will enter the account code Default Settings Account Code is unforced disabled Operation Setup Account code 1 Press 89 2 If using a display telephone the display will update enter a vali...

Страница 12: ...ter An alarm indication is displayed until the softkey beneath the ack button is pressed or the telephone is activated by the user The Attendant also has the ability to set any extension s Alarm Wake...

Страница 13: ...larm plays even if it is busy The Alarm Rings in the extension s distinctive tone The Alarm must be set at least 1 minute in advance of the current time An Analog telephone receives dial tone when goi...

Страница 14: ...fault the bottom flexible button is preprogrammed as a voice mail button and it operates as the Answering Maching Emulation button In addition when a new message is left in a voice mailbox this button...

Страница 15: ...ministration is used to set or modify the features Service Mode Day Noon Night Time Auto Attendant Messages optional Auto Attendant Module required Temporary Mode and System Speed Dial CFW AUXI Lamp S...

Страница 16: ...th chg to toggle and set the service mode Options are Day Night Noon or Time Time mode automatically puts the system into Day or Night mode based on the programmed timed schedule found in database pro...

Страница 17: ...d greeting message to record a new greeting message play the current greeting message or change the maximum record time for that greeting message The current record time for the selected message displ...

Страница 18: ...ll read EMPTY if no number is currently programmed 20 Press the softkey beneath chg to change the current number 21 Dial the telephone number to store in this speed dial directory number 22 Press the...

Страница 19: ...two locations To store the number 123 456 7890 123 456 7890 123 456 7890 into locations 600 and 601 enter into location 600 123 456 7890 Fea ture 1 601 the softkey beneath save where 601 is the secon...

Страница 20: ...e extension returns to an idle state Operational Notes The Feature Code Feature 94 can be programmed under a flexible button on a Digital Speakerphone To enable disable the feature toggle the Feature...

Страница 21: ...d There are three selections specific CO Line CO Line Group or the default ICM Default Settings Automatic Line Selection is set to ICM Intercom Operation 1 Press the feature button followed by 95 and...

Страница 22: ...on the telephone See Inter com Key Intercom Calling Page 71 Auxiliary Lamp LED Status Bar Feature Code N A Description Each digital speakerphone is equipped with a special visual indicator called a st...

Страница 23: ...ll is made or received The music returns when the telephone becomes idle Busy Telephone Indication Busy Lamp field Direct Station Select Feature Code N A Description Any programmable Feature Flexible...

Страница 24: ...ature button and press the softkey beneath save 6 Press the Speaker button twice to exit programming and return to idle condition To use 1 Press the programmed button to call an extension 2 Speak hand...

Страница 25: ...deny will eliminate this low busy ring entirely Default Settings N A Operation Cancel Deny Busy Ring Press Feature 2 The display shows Activate Allow Busy Ring Press Feature 2 The display shows Opera...

Страница 26: ...ay CBCK DELETE XXX Your extension will return to an idle status To invoke a Call Back at an extension that is in the Voice Announce mode Hands Free you must first Force Tone Ringing If the Call Back i...

Страница 27: ...firmation tone and the display will read 4 A few moments later the display will return to an idle state 5 When the selected outside line or an outside line in the selected outside line group becomes a...

Страница 28: ...n doesn t answer within 10 seconds During the time that the Call Back is recalling the initiator a new incoming call will take prece dence over Call Back and will be answered when the extension goes o...

Страница 29: ...s To Answer a Call Back 1 When the call back begins your extension will ring a special call back alert ring for 30 seconds and the display shows a Lift the handset or press speaker button Or b Press t...

Страница 30: ...ess begins when both your extension and the called party s extension are in idle Call Forward Extension Feature Code Digital Speakerphone Feature 2 Single Line Telephone TABLE 1 6 Analog Call Forward...

Страница 31: ...rward will forward transferred CO Line calls to a remote destination such as a Cellular or home telephone number Follow Me Remote Follow Me Forward allows an extension user to forward their telephone...

Страница 32: ...ollow Direct Call Forward 1 Select Direct to forward all calls 2 Enter the destination for example voice mail would be 453 press save 3 Select from CO Line calls Intercom calls or both Intercom and CO...

Страница 33: ...s Intercom calls or both Intercom and CO Line calls No Answer 1 Select NO_ANS to No Answer to forward unanswered calls 2 Enter the destination for example voice mail would be 453 press save 3 Select f...

Страница 34: ...o the forwarded destination 6 the speaker button to exit the forward programming EXT External Off net if enabled 1 Select ext to external forward all transferred CO Line Calls 2 Enter the telephone nu...

Страница 35: ...Extension user selects preset when programming forwarding a call from their extension to another destination 4 Enter the destination that the calls will be forwarded to 5 Press Save to retain the pro...

Страница 36: ...t a location 7 Enter the extension number so that calls will follow you to this new location Press save 8 If set is selected the extension user can select from CO Line calls Intercom calls or both Int...

Страница 37: ...all forwarded will receive stutter dial tone when accessing intercom dial tone Extension Call Forward Feature 2 and Do Not Disturb can not be active at the same time When an extension is call forwarde...

Страница 38: ...Dial the extension number where this call is to be parked or press the Feature DSS Button of the extension where this call is to be parked 3 The outside line call is parked at that extension 4 Hang u...

Страница 39: ...ion is audibly ringing another extension can pickup that call by dialing the extension number when a busy signal is heard dial the directed call pickup code 6 or 6 if the called extension is in hands...

Страница 40: ...ckup group 1 Operation 1 When ringing is heard at another extension within the same pickup group Dial to answer the ringing call Operational Notes If more than one call is ringing and the group call p...

Страница 41: ...See Navigation Keys Page 1 up or down to scroll through the list of calls 4 Press the select navigation button or press a CO Line to dial the displayed telephone Operational Notes For proper operatio...

Страница 42: ...usy extension user that you are waiting to speak with them Default Settings N A Operation 1 Call a busy extension 2 Press the softkey beneath next The bottom line on the display changes to 3 Press the...

Страница 43: ...Line a digital telephone can press Feature 3 a SLT can press the flash button or press the hook switch to flash the CO Line 2 Dial whatever code is required by the CO line to activate the required fea...

Страница 44: ...d otherwise the call will be denied Default Settings All calls are allowed at all extensions Operation To access a CO Line Dial 9 to access CO Lines in line group 1 Press the CO Line button Dial the d...

Страница 45: ...ess the softkey beneath cbck The display shows CBCK TO LINE XXX momentarily and then goes idle Queue Callback Answer 1 When the CO Line queued becomes idle it will call back ring the extension The dis...

Страница 46: ...ference is considered an unsupervised conference which is governed by a timer A conference room is a directory location dial code where up to 4 internal or 4 external parties can meet by dialing a con...

Страница 47: ...nferenced briefly 5 The display will update for the remainder of the conference 5 To create an Unsupervised Conference just dial Feature 77 the display will update and the calls are released Conferenc...

Страница 48: ...are in a conference room cannot be placed on hold or transferred Each time a conference is established the conference tone is heard by all participants Calls that are waiting to join a conference are...

Страница 49: ...Yes Busy Ring Yes Auto Line Select Null none Hotline NULL none Dial Pad Confirmation Toch Tone Feature Code Feature 1 Description Dial Pad Confirmation or Touch Tone is a tactile response tone that c...

Страница 50: ...A Directory Numbers Feature Code N A Description The directory numbers are the numbers dialed to access extensions CO Lines and features The system comes with a default directory numbering plan which...

Страница 51: ...ive Ringing is set to 1 Range is 1 4 100 Modem Number 101 148 Digital Extension Numbers 181 188 SLT Extension Numbers 189 189 Flash Voice Mail Extension Numbers 8 ports 189 200 Hard Drive Voice Mail E...

Страница 52: ...calls which includes intercom calls recalls and CO line calls from ringing at an extension In addition you may use the DND feature to force an intercom ringing call to the pre programmed forwarded des...

Страница 53: ...the display Cancel Do Not Disturb 1 While your extension is idle no other call activity press Feature 4 2 Do Not Disturb is deactivated and the display momentarily shows 3 When the display reverts bac...

Страница 54: ...sturb feature allows you to block a ringing outside line while you are on a call At the end of the call you must remember to dial the DND code Feature 4 to turn off the DND feature Default Settings N...

Страница 55: ...on in Do Not Disturb 1 Place intercom call to the extension in Do Not Disturb The Do Not Disturb tone is heard the calling parties display updates and allows the DND override 2 Press the softkey benea...

Страница 56: ...ast Number Redial 3 Use the right Interactive button next to advance through all of the various features Operational Notes The telephone must be idle TABLE 1 8 List of Features reviewed Features Featu...

Страница 57: ...endant features Valid passwords are four digits in length ranging from 0000 to 9999 Default Settings All extensions with the exception of the Attendant have the same default password 0000 The Attendan...

Страница 58: ...edicated paging interface to connect a paging amplifier or multi zone one way page controller The External Paging Zone may be accessed individually or with one or all eight 8 Internal Paging Zones as...

Страница 59: ...display prompts for confirmation 3 Press go to complete the operation A confirmation tone will be played Operational Notes This will default all of the programmed feature buttons back to factory defa...

Страница 60: ...find a Suffix Code press suffix The list displays digits dialed after system resource directory numbers 2 Use the interactive buttons below back and next to navigate through the display categories 3...

Страница 61: ...rammed on one of these buttons There are two categories of feature codes Dir and feat A Dir feature code only requires the number to be programmed whereas a feat feature requires that the feature key...

Страница 62: ...3 seconds 3 Press the softkey beneath show The name designation of the feature directory number displays for 3 seconds 4 Continue checking other buttons for example press Line 1 to reveal 700 Continue...

Страница 63: ...ere are two programming categories Dir and feat DIR is a Dial Directory Code which means it is just like dialing a number such as 101 for extension 101 or dialing 700 for CO Line 1 to dial a system sp...

Страница 64: ...ng However if the user tries to access the line it will be restricted as designed in database programming When assigning a feat feature type on a button remember to begin the entry with the feature bu...

Страница 65: ...4 The display shows 3 Your telephone will stop ringing and the call will be sent to the programmed attendant 4 The extension remains in Do Not Disturb mode until deactivated Operational Notes When Fo...

Страница 66: ...be converted to Privacy Mode using this same technique Default Settings N A Operation 1 Establish an intercom call to an extension in Voice Announce Feature 98 mode The calling parties telephone will...

Страница 67: ...l not forward unless it is in Tone Ring mode Get Held Trunk CO Line Feature Code Feature 7 Description Get Held CO Line allows you to get the oldest held call at your extension This allows a user such...

Страница 68: ...eration 1 From an Idle extension dial Feature 9 to enable headset mode or Feature 9 to disable headset mode Operational Notes N A Hidden Codes Dial Pad Feature Code Feature 61 Description A four digit...

Страница 69: ...beneath feat 4 Press Feature 61 the Four or less digit code to be stored 5 Press the softkey beneath save 6 The speaker button to exit Feature DSS button Programming Using the Hidden Code 1 When the 4...

Страница 70: ...placed on exclusive hold are only be availabe to the extension that placed the call on exclusive hold Some features such as conference automatically use exclusive hold Calls placed on either system or...

Страница 71: ...swer Feature Code h Description The Holding Call Answer feature allows extension users to place a call on hold and retrieve the call by pressing the h button When multiple calls are holding at an exte...

Страница 72: ...or just pick up the handset to speak privately When Hot Key is disabled See Hot Key Dial Pad Enable Disable on Page 68 the user must go off hook or press the speaker button before beginning a call De...

Страница 73: ...e also called Off hook Preference or Prime Line Pickup allows the user to access an extension or Speed Dial Directory number simply by going off hook Hot line can be immediate or have a delay of up to...

Страница 74: ...the speaker button A call is placed to the selected destination either immediately or after the delay time 2 Hang up to finish the call Operational Notes If delay mode is selected other calls can be p...

Страница 75: ...in one of three ways Voice Announce Hands free reply mode Voice Announce Privacy Mode Tone Ringing Mode Voice announce Hands free This allows users to call eachother and converse hands free The callin...

Страница 76: ...e Operation Setup 1 While the extension is idle press Feature 98 A confirmation tone is heard and the display indicates the new mode set TABLE 1 9 Extension behavior in these mode Mode Momentary Confi...

Страница 77: ...for privacy b Press the mute button to deactivate the Mute feature and speak with the calling party over the speakerphone Receiving a Call in Tone Mode 1 When your extension is idle you will be alerte...

Страница 78: ...nsion 1 Dial a busy extension or press the preprogrammed DSS BLF button 2 When you hear the busy signal dial the Intrusion suffix code 8 or press the preprogrammed feature button Intruding on a CO Lin...

Страница 79: ...LNR to automatically select the CO Line Default Settings N A Operation Choose an Outside Line First 1 Press an outside line button 2 Press Feature 8 Automatically Select an Outside Line 1 Press Featu...

Страница 80: ...device Any or all CO Line groups can be programmed to active the loud bell closure when they are assigned to ring The loud bell closure will follow the ring cadence of the CO line group The contact c...

Страница 81: ...1 While the telephone is idle press Feature 5 or press the desired CO Line button then press Feature 5 Operational Notes The feature code Feature 5 can be programmed as a Feature DSS Button Only 1 16...

Страница 82: ...a busy extension 1 Dial an extension number the display will update 2 The display will update revealing three choices 3 Press the softkey beneath callme to leave a call me message waiting indication...

Страница 83: ...ssage 5 The receiving extension will display Leaving a message at an idle telephone 1 An extension user can from an idle phone send a message to a station without calling the station first From the id...

Страница 84: ...sages Text Message also called Premises Messages giving calling parties an indication of your current status There are six preprogrammed messages and one that you can customize at the time you use it...

Страница 85: ...a new message is stored or until the delete code Feature 90 is dialed If programmed on a button the button will toggle on allowing you to select a new message and toggle off deleting the message Monit...

Страница 86: ...should be able hear an extension in monitor mode An extension that has an intercom key or that is Direct or Busy Call Forwarded cannot be monitored The attendant and alternate attendants cannot be mon...

Страница 87: ...nging requirements for Day and Night Timed mode is used to automatically switch between Day and Night modes If the system is put into Day or Night modes the system will remain in that mode until is it...

Страница 88: ...ll remain in that mode until it is placed into another mode Only the attendant and alternate attendant can reset the system s mode This feature requires the attendant s password On Hook Dialing Featur...

Страница 89: ...ription With a Hard Drive or Flash voice mail system extension users can press one button and record the current conversation This One Touch Record Record on the Fly feature can be used to record inte...

Страница 90: ...lacing the call on hold will end the recording Extensions must be granted access to the One Touch Record feature Page All Tenant Group 1 Feature Code 400 Description Using the dial code 400 extension...

Страница 91: ...lid idle extensions connected to the system Default Settings N A Operation 1 From an Idle extension dial the directory code 409 2 Make the page announcement and hang up or wait for a meet me page conn...

Страница 92: ...m an Idle extension dial Feature 9 the display will temporarily update 2 From an Idle extension dial Feature 9 the display will temporarily update Operational Notes Extensions with page deny active wi...

Страница 93: ...lt all extensions are in group 1 dial code 401 Operation 1 From an Idle extension dial 401 to 408 he display will temporarily update where xxx page group 2 Make the page announcement and hang up or wa...

Страница 94: ...page announcement dial the Meet Me Page code from any telephone and be connected to the paging extension Default Settings N A Operation 1 While a page is currently in progress the telephone displays 2...

Страница 95: ...ices while allowing the extension user to monitor the progress of the call For example it may be desirable to disable telephone line provided feature such as caller ID on an outbound call Therefore yo...

Страница 96: ...dible indication When integrated with a hard drive voice mail system Phantom Lines can be used to activate an over head page for an incoming calls Only extensions with the Phantom Line Virtual Num ber...

Страница 97: ...the phantom line only appears at the extension dialing the number the telephone will give a double beep and the display will show YOUR VIRTUAL Phone Lock Unlock Feature Code Feature 97 Description To...

Страница 98: ...ons the default password is 0000 and then press show 3 Press yes 4 No outside line calls can be made at this extension To Unlock a Telephone 1 Press Feature 97 2 Enter the current password and then pr...

Страница 99: ...417 Description The system provides eight 8 Extension Pick Up Groups per Tenant Group for partitioning the system into separate departments Each group can pick up a ringing call by dialing the Group C...

Страница 100: ...ted to Dial Pulse Rotary outside CO line the extension user may manually force the system to send DTMF tones when accessing a DTMF driven service such as a voice mail or IVR system Default Settings Al...

Страница 101: ...en calls are placed on hold or in the middle of being transferred and the timer expires the call will recall ring at the extension that paced it in that state 2 While a CO line recalls the initiator t...

Страница 102: ...comes equipped with basic hotel motel features Once enabled the Attendant or Alternate Attendant can dial the feature code and update the Room s Status Check In Check Out and Clean The LED associated...

Страница 103: ...how 3 Enter the Extension Number to be modified Checked In Out or identified as Clean and then press show 4 Select the action to be taken Checked In Out or Clean A confirmation tone is heard 5 Enter t...

Страница 104: ...1 Reminder Tones Feature Code N A Description A specific interruption in intercom dial tone is provided to remind you when a call processing affecting feature has been invoked Whenever Do Not Disturb...

Страница 105: ...peration While the extension is idle press the volume up or volume down key until you have the desired volume To adjust Handset volume for intercom calls go off hook and then press the volume up or vo...

Страница 106: ...on or by dialing an intercom number while on hook Auto Line Select Feature 95 will not override the ringing line priority The following is the ringing line priority in order of highest priority to the...

Страница 107: ...l is attempted the display will show ALL CO LINES BUSY The Save Dialed Number Saved Number Redial feature code can be programmed on any Fea ture DSS Button Single Line Telephone Analog Device Support...

Страница 108: ...ID subscription Speakerphone Feature Code s Description All digital telephones are equipped with a high quality half duplex speakerphone which makes it possible to make and receive hands free calls De...

Страница 109: ...from the speakerphone to the handset the mute button will automatically deacti vate Speed Dial Feature Code Feature 1 Description The Speed Dial feature allows you to store frequently dialed numbers E...

Страница 110: ...3 Press speaker button to hang up the call Transfer and Answer Calls Feature Code Feature 68 Description Transfer and Answer Call is a convenience feature that speeds the process of transferring and a...

Страница 111: ...one Feature Code 91 Log On Analog Telephone Description Unified Call Distribution UCD can be considered an advanced Hunt Group There are 24 UCD Groups each can have up to 24 members and a member can l...

Страница 112: ...logged out of the UCD group the button will be lit solid When the agent is logged into the group the button will not be lit To ensure that a call is not left in queue the system requires that one Agen...

Страница 113: ...llow To 4 24 Forced Intercom 4 58 No Answer 24 26 Off Net 24 Preset 28 Remote 24 29 Call Log 2 Call Park 3 31 Call Park Answer 31 32 Call Park pick up 31 Call Pickup Group 3 Callback CO Line 96 Extens...

Страница 114: ...ook up 4 Feature Key Programming 4 Feature Key Reset 4 Feature Status 49 Flash 36 Flexible Button Reset All 52 Flexible Button Categories 54 Flexible Button Clear 58 Flexible Button Programming 54 Fle...

Страница 115: ...All Tenants 82 Page Allow Deny 5 83 Page Group Numbers 5 Page Groups 84 Page Receive 43 Paging Answer Key 5 Paging Receive 6 Partitioning Tenant 90 Pause Speed Dial 86 Pause Insertion 86 Phantom Lines...

Страница 116: ...gents 100 All Ring 100 Distributed 100 Group Numbers 6 Linear 100 Members 100 Un assigning a Feature Button 58 Unified Call Distribution 100 Unsupervised Conference 40 User Password 51 V Virtual Numbe...

Страница 117: ...e 12 14 83 Default Extension 44 Default Set 4 Dial Directory Code 59 Dial Pad 64 Confirmation 45 Touch Tone 45 Dial Pad Touch Tone 4 Dial Pulse 96 Direct SLT Forward 26 Direct Call Forward 4 Direct St...

Страница 118: ...l Forward 50 Forced Intercom Call Forwarding 48 Forced Intercom Forward Do Not Disturb 60 Forced Intercom Tone Ring 62 Forced Release 5 42 G Get Held CO Line 5 63 Group Call Pickup 95 H Hands Free 22...

Страница 119: ...ion 6 R Recall 97 Record on the Fly 85 Release Key 6 98 Reminder 8 Ringing Level 101 Ringing Line Priority 102 Ringing Priority CO Line Callback 102 CO Line Transfer 102 Extension Call Back 102 Incomi...

Страница 120: ...sfer Internal Recall 97 Type 1 Caller ID 36 U UCD Agent Log Off 6 108 Agent Log On 6 Agents 108 All Ring 107 Distributed 107 Group Numbers 6 Linear 107 Members 108 Un assigning a Feature Button 60 Uni...

Страница 121: ...Part Number 8599 00 Copyrigh XBLUE Networks LLC 2006...

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