Feature Description
44
XBLUE Networks
3
U
nif
ie
d C
all
D
ist
rib
ut
io
n (U
D
C
)
or
H
un
t
Unified
ȱ
Call
ȱ
Distribution
ȱ
(UDC)
ȱ
or
ȱ
Hunt
ȱ
Group
The system has four Uniformed Call Distribution (UCD) Groups (Hunt Groups), each can support up to 25
extensions. Each UCD can be programmed as an all ring, linear or distributive ring group and if unanswered calls
can be rerouted to another destination such as a different menu and greeting, or directly to a voice mailbox.
•
All Ring - Rings all extensions simultaneously
•
Linear - The call is placed into queue and the system attempts to ring the first programmed member,
if that member is busy, the next programmed extension is tired. If that one is busy, the third pro-
grammed member is tried and so on.
•
Distributive - The call is placed into queue and the system finds the agent that is on-hook and idle the
longest, and rings that member first.
UCD Agent Logon and Logoff
Agents (extensions) may dial a code, which temporarily takes them out of all UCD groups. Once the agent logs
off, they will not receive any additional incoming UCD calls. This can be very helpful when an agent is out of the
office or out to lunch. When the agent returns, they dial a code to log into all UCD groups. Once logged in, they
start receiving UCD calls.
UCD
ȱ
Reroute
All
UCD
groups
have
the
ability
to
reroute
unanswered
calls
to
a
Menu,
Voicemail,
Phone
or
Virtual
Extension.
In
addition,
a
voice
mailbox
can
be
set
to
be
an
announcement
only
so
that
it
plays
a
mes
Ͳ
sage
to
the
caller
and
then
disconnects
the
call.
Virtual
ȱ
Extension
ȱ
(Phantom)
The
X-50
VoIP Telephone System has 40 special virtual mailbox or phantom extensions. They are used for
personnel that do not require a physical telephone but need to be visible within the system. They can also be
used as group mailboxes allowing multiple people to share the same mailbox.
Voice
ȱ
ȱ
The system has an integrated Auto Attendant and voice mail system with 32 hours of message storage. Each
authenticated extension, plus any virtual extension, has access to a password protected voice mailbox. For
extensions that should or would not use a voice mailbox, it can be disabled. In addition, the administrator can
program each voice mailbox to have e-mail delivery of a voice mail message. After a message is successfully sent,
the mailbox can be programmed to save the message as new, save it as old or delete the message completely.
Содержание X-50
Страница 1: ......
Страница 2: ......
Страница 8: ...8 XBLUE Networks TOC Notes...
Страница 12: ...Notices and Conventions 12 XBLUE Networks 1 Trademarks Notes...
Страница 22: ...Introduction 22 XBLUE Networks 2 Things to know about the product Notes...
Страница 46: ...Feature Description 46 XBLUE Networks 3 Wizard Setup Notes...
Страница 74: ...Telephone Feature Description Table 74 XBLUE Networks 4 Web Management Notes...
Страница 84: ...Programming Wizard 84 XBLUE Networks 6 WAN Port Settings...
Страница 106: ...Advanced Programming 106 XBLUE Networks 7 Device Information WAN port staticts WAN...
Страница 122: ...Advanced Programming 122 XBLUE Networks 7 Advanced NAT Enter the IP Address of the device to be placed into the DMZ...
Страница 164: ...Wireless Programming 164 XBLUE Networks 8 XBLUE Wireless Universal Adapter Notes...
Страница 197: ...XBLUE Networks 199 Voice Internet Gateway Group Voice Network 9 Voice Network...
Страница 216: ...Voice 218 XBLUE Networks 9 Registered Phones Notes...
Страница 227: ...XBLUE Networks 229 Management Time Settings 10 Manual Date and Time Settings...
Страница 232: ...Management 234 XBLUE Networks 10 PTC Configuration PTC Configuration...
Страница 240: ...Voicemail 242 XBLUE Networks 12 Remote Message Pickup...
Страница 242: ...Voicemail 244 XBLUE Networks 12 Voicemail Administration...