Xblue Networks X-44 Скачать руководство пользователя страница 97

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Symptom

Solution

Calls are not going to my voice mailbox

There are several programming parameters that

could cause this, but the most common is that

your telephone is no longer programmed to

forward to voicemail. To verify that your

telephone is programmed to voicemail, log into

your device using a windows browser and click on

the Phone page, and locate the Call Forwarding

Settings and verify that the “No Answer Forward”

is set to “vm”.

When I dial my telephone number I get a busy

This is most commonly caused because either the

Enable Direct Inward Dial (DID) is set to off, or

the DID number is not entered or entered

correctly.

There is an “X” in the little on the right side of the

display.

This means that the telephone lines are not

authenticated correctly. Double check the SIP

trunk parameters provided to you are entered to

correctly, especially the password.

Cannot hear the calling party but they can hear us

This is commonly caused by a programming

parameter (SIP ALG) in your ISP’s Router.

Check your router’s administration manual to

determine how to disable this parameter. Some

routers provide a GUI interface, others requires a

Command Line Entry to disable this parameter.

Troubleshooting

Содержание X-44

Страница 1: ...X 44 Installation User Guide Table of Contents 1...

Страница 2: ...ines 10 Product Overview 11 Automated Attendant Answering 14 Auto Attendant Greetings 14 Setup 15 Installation 15 Ports on the Back 16 Back View 17 Sidecar 18 Connecting the Sidecar 18 Connecting the...

Страница 3: ...s 47 Call Forward 48 Call Hold 49 Call Log 49 Call Waiting 50 Conference 3 Way 50 Customizable Voice Mailbox Greetings 51 Dial Timeout 51 Distinctive Ringing 52 Do Not Disturb DND 52 Extension Feature...

Страница 4: ...1 DID Table 71 Network Page 72 Network 72 QoS Settings 72 Phone 73 Language Setting 74 Volume Control 74 Tone Ring Selection 74 Voice Parameters 74 Phone Features 74 Paged Settings 75 Speed Dialing Se...

Страница 5: ...g Operator No Answer Setting 87 Session Timer 87 Auto Provision Settings 88 All Paging Access Code 88 Operator Setting 88 Operating Mode 88 NAT Settings 88 Time Settings 89 DID Settings 89 Number Rang...

Страница 6: ...ive adequate warnings and cautions to advise both technical and non technical individuals but it is very important to use common sense when installing all electrical equipment The use of this system m...

Страница 7: ...Long Distance XBLUE Networks is not responsible for any long distance domestic or non domestic toll charges regardless of access or intent All toll calling charges above the calling plan is the sole...

Страница 8: ...Notes Table of Contents 8...

Страница 9: ...Equipment 1 X 44 SIP Telephone 6 Sidecar 2 6 foot Ethernet Patch Cable 7 WiFi Wireless Bridge 3 Power Supply 8 8 Port Data Switch 4 Coiled Handset Cord 5 Quick Installation Guide Tools Needed The X 4...

Страница 10: ...y In addition in most cases you can keep your existing telephone number Connecting Telephone Lines Up to 4 telephone lines can be authenticated right over your existing data network Simply enter the i...

Страница 11: ...nnects to a Local Area Network LAN 10 100 1000 base T and uses Internet Protocol IP to process voice calls which is known as Voice over Internet Protocol VoIP The X 44 uses Session Initiated Protocol...

Страница 12: ...r data jack and a Personal Computer Desktop or Laptop into the X 44 Telephone both end points will be connected to your current network Best of all if you have a location that does not have access to...

Страница 13: ...f you would like to locate a Personal Computer at the same location just plug it into the X 44 telephone allowing both the X 44 telephone and your Personal Computer to work wirelessly Product Overview...

Страница 14: ...nsion dial it now for Sales dial 101 for Accounts Payable dial 102 for Support dial 103 etc The Night Greeting Thank you for calling XBLUE Networks you have reached us after our regular business hours...

Страница 15: ...onnecting to an existing network unplug the Ethernet cable from your computer and plug it into the port labeled then connected the supplied cable from where your original cable was plugged into and th...

Страница 16: ...fter plugging in the LAN ethernet port or use a PoE switch If using a PoE switch there is no need to use the power supply 4 Network Activity LED s and Reset Button There are two Green LED s one that s...

Страница 17: ...t 3 Hinge of Stand Used to adjust the angle of the telephone 4 Secure Door Used for service only 5 Input Output Ports Ethernet and Computer ports 6 Hinge of Chassis Supports different angles 7 Product...

Страница 18: ...be used by pressing the button Do Not Disturb DND This allows the user to press this button and place the telephone into DND Others This allows you to program another task such as pushing a single bu...

Страница 19: ...ick on Windows 7 Network and Sharing Center Windows XP Network Connection and double click Windows 7 requires an extra step locate and double click on Change Adapter Settings which can be found on the...

Страница 20: ...tory default Connecting the WiFi Wireless Adapter XBLUE Networks has developed a special WiFi Wireless Adapter that allows you to put your X 2020 and X 44 VoIP Telephones in a location that does not h...

Страница 21: ...ncryption AES WPA Shared Key eciovrofdiss ssid for voice backwards Other Default Settings Operation Mode AP Client User admin Password admin IP Address 169 254 0 1 Router Mode IP Address 172 32 1 254...

Страница 22: ...LED on the WiFi adapter to take up to 6 seconds to illuminate LED Name LED Color Light Status Description Power Amber On The device is on and ready Power Amber Off The device is off Activity Blue On T...

Страница 23: ...enter Windows XP Network Connection and double click Windows 7 requires an extra step locate and double click on Change Adapter Settings which can be found on the left side of your display 2 Locate an...

Страница 24: ...ge 7 Click on Close to exit the Local Area Connection Properties page Note This procedure forces your PC to use the same network settings as the WiFi Wireless Adapter which is located at 169 254 0 1 O...

Страница 25: ...ter using admin as the user name and admin as the password and then click OK 1 Click on Wireless Settings 2 Click on Site Survey 3 Locate your wireless router and click on it filling in the radio butt...

Страница 26: ...dd Profile Button 5 Enter a name for the profile that you are creating such as BigDog and then Confirm the Security Policy WPA WPA2 WPA Algorithms and enter the router password and then click on Apply...

Страница 27: ...seconds and a green check will appear once the profile is active 7 To verify that the WiFi Adapters is connected click on Link Status and you will see the network information being transferred back a...

Страница 28: ...nge Adapter Settings which can be found on the left side of your display 2 Locate and right click on the Local Area Connection for your wired because the WiFi Adapter is connected to your computer usi...

Страница 29: ...a If you cannot access the Internet start by restoring the WiFi Adapter back to factory default Page3 and redo the programming steps pages 6 12 b If you can access the Internet unplug the WiFi adapte...

Страница 30: ...Getting to Know your new X 44 Product Overview 30...

Страница 31: ...ys Soft keys change as the phone is being used which will assist you with the most used features 11 Sidecar EDM Console A special module that connects an additional 24 programmable buttons 12 Navigati...

Страница 32: ...dial button and use the down navigation key to scroll down and the center navigation button to dial the desired telephone number 18 Hold button Press the hold button to place a call on hold The teleph...

Страница 33: ...e Speaker Button Red On Steady Speakerphone engaged Mute Button Red Light is Off Microphone is active Mute Button Red On Steady Microphone is inactive Headset Button Red Light is Off Headset is disabl...

Страница 34: ...ew message as well as the new message count Press the button under the word Menu to enter the programming mode Press the button under FWD to forward your telephone to a new destination such as the def...

Страница 35: ...ows you to dial a number without lifting the handset or pressing the speaker button Just dial the number and the X 44 will do the rest The following ICONS will help you get to know your new X 44 telep...

Страница 36: ...lephone line and then dial the digits and the call will be placed over the selected line Operation ICON Description Place a Call Dial the desired telephone number The number will appear in the display...

Страница 37: ...entered telephone number Make a call using a specific telephone line Lift the handset to speak privately or remain on speakerphone Make a call using a specific telephone line If the headset is enable...

Страница 38: ...s the hold button Press the hold button again or press the telephone line to pick up the held call Using Mute Press the mute button which will light red when active to stop transmitting and speak priv...

Страница 39: ...n checking voicemail messages you will have to enter your mailbox password Conference X 44 users can create a conference with up to 2 telephone line callers or 1 telephone line and another intercom ca...

Страница 40: ...own to decrease the volume of the handset etc Review Call Records From an idle telephone press the up navigation key allowing you to review three different call record types Dialed Calls Missed Calls...

Страница 41: ...rily stops your phone from ringing and Others button which can be programmed to perform tasks such as one button dialing of frequently dialed numbers or a Cellular telephone Log into an Internet brows...

Страница 42: ...Notes Product Overview 42...

Страница 43: ...all Forward Call Hold Fixed Hold Button Call Log Press the up Navigation Button from an Idle Phone or Menu Feature Setting Call Log Dialed Missed Answered or Deleted Calls Call Waiting Menu Feature Se...

Страница 44: ...use Press the Preprogrammed Phonebook Button Private To Program Menu Phone Book Web Phonebook Tab Private Phonebook Public Web Phonebook Tab Public Web Management Tab Public Import CSV file Quick Set...

Страница 45: ...usiness hours which are 8 00 am to 5 00 pm Eastern Time then we are all helping other customers If you know your party s extension number please dial it now or press zero 0 to speak to the attendant N...

Страница 46: ...lls to your extension will automatically answer Automatic Busy Redial Description If while placing a telephone line call you encounter a busy signal the X 44 can automatic redial the busy number up to...

Страница 47: ...0 7 00 1900 2 00 1400 8 00 2000 3 00 1500 9 00 2100 4 00 1600 10 00 2200 5 00 1700 11 00 2300 6 00 1800 12 00 00 00 Block Anonymous Description The X 44 has the ability to block up to 10 different tel...

Страница 48: ...r The Telephone User Interface 1 From an Idle Telephone Press the FWD Button to Program Call Forward 2 Select Always Busy or No Answer Forwarding 3 Press the Center Navigation Button 4 Select Status C...

Страница 49: ...he Delete list allows you to delete all of the entries stored in the Dialed Missed or Answered calls or you can delete one category Operation This feature can only be accessed using the Telephone User...

Страница 50: ...ce 3 Way Description The conference feature allows you to connect two additional callers in a single conversation There are two types of conference supervised and unsupervised A supervised conference...

Страница 51: ...ailed message and I will return your call as soon as I can Thank you for calling Notes Your telephone must be forwarded to voicemail for callers to hear your greeting Dial Timeout Description The dial...

Страница 52: ...telephone line and a telephone is set to have different distinctive ring tones the telephone line ring assignment takes precedence Priority of Distinctive ringing Caller ID Ring type is referenced fi...

Страница 53: ...ption The four buttons on the X 44 telephone have been preprogrammed as the four telephone lines 1 4 and cannot be changed However all 24 buttons on the Sidecar can be reprogrammed allowing you to cus...

Страница 54: ...ternet Browser Each extension can enable or disable the Hold Reminder as well as adjust the length of the timer Notes Language Description The X 44 currently support English Operation The X 44 telepho...

Страница 55: ...the buttons 1 4 and pick one of the telephone lines The LED on the telephone line button indicates the current state of the telephone line For example when the line is busy the light will be lit solid...

Страница 56: ...elephone User Interface TUI or the Graphical User Interface GUI through a standard Internet Browser Notes Enter the name with up to 12 characters You cannot use a space or any character that does not...

Страница 57: ...swer the page and create a private conversation between the initiator and the extension that presses Answer Notes Paging allow deny will affect how this feature works Paging Allow Description This fea...

Страница 58: ...ok is for your personal use and the Public Phonebook is synchronized with a CSV file which can be located in a centralized location Currently the Phonebook feature does not support Microsoft Excel s C...

Страница 59: ...250474 0 Once the file is ready to be uploaded click on the Management tab Locate the Public Phonebook File and click on the Browse button Locate the saved file Click on the Update button Click on OK...

Страница 60: ...e number Operation Enter the number as you would normally dial it to make a call The X 44 will automatically route the call Notes Tone Type Description The X 44 telephones are preset to use standard U...

Страница 61: ...Hang up to complete the transfer Notes If the receiving extension is forwarded the transferred call will follow the forwarding If the receiving extension is not forwarded and the call goes unanswered...

Страница 62: ...volume of the currently used feature For example while the telephone is ringing use the volume button to increase or decrease the ringing volume Notes Web Management Description The X 44 can be progra...

Страница 63: ...phone 3 User Settings To customize DND and Call Forwarding parameters 4 VM Setting Setup Voicemail for your extension 5 Phone Information for reference only 6 VAA Settings Voice Auto Attendant Setting...

Страница 64: ...nother extension or searching for someone using the EXT button Languages English is the only Language supported at this time Sounds Ring Type Select from 13 different ringing tones that will be heard...

Страница 65: ...e Phone Lock This allows you to lock your extension to prevent unauthorized calls while you are not at your telephone Call Log There are four different locations that the X 44 saves call information D...

Страница 66: ...nd close schedule when the Operating Mode is set to Time Mode The first entry is the time that you open and the second is when you are closed Customize AA Voice This allows you to record a companywide...

Страница 67: ...hentication Display Name Answer Position etc Multi Service There are four telephone lines that can be authenticated It may be necessary to program each line individually or all at one Programming line...

Страница 68: ...have their own Private telephone number which can be programmed to ring directly at their extension Reset Setting Use this parameter to reset the telephone lines back to factory default SIP The SIP se...

Страница 69: ...avigation key to location IP Address Enter the IP address of the telephone which may be different from the example into the address bar of the Internet browser and press the Enter Key The Password pag...

Страница 70: ...telephone Default Gateway Shows the IP address of the Default Gateway Primary DNS Shows the Primary DNS address to be used for address resolution Secondary DNS Shows the Secondary DNS address to be u...

Страница 71: ...gistered when it is not connected successfully SIP Proxy Server Shows the registered SIP proxy address number The LAN or WAN port of the X 50 system Answer Position This shows where the trunks will be...

Страница 72: ...and enter the desired IP Address Network DHCP When set to DHCP the X 44 is automatically assign a valid IP Address Static When set to Static you will have to enter a valid IP Address manually QoS Set...

Страница 73: ...Phone Web Programming 73...

Страница 74: ...one Type Select the Country where the telephone will be installed The default settings is United States Ring Type Personalize the ring tone by selecting one of eleven 11 different ring tones Select be...

Страница 75: ...ng which will allow the caller to activate a one way paging announcement If unchecked the third button on the calling party s telephone will not change to show Paging Single Paged Call When placing an...

Страница 76: ...of call forwarding that you would like to use Then enter vm for voicemail or enter the number where the call should be forwarded to when a call is transferred to your extension Always Call Forwarding...

Страница 77: ...d between devices Packet Time G 711u G 711a G 729a The packet time is the amount of time that elapses between data packets being sent These timers should remain at default which is 20 ms Call Blocking...

Страница 78: ...r the word Dial Dial Plan Use the following rules to establish a dial plan An entry of X represents all digits from 0 9 For example and entry of 2xx represents all three digit numbers that begin with...

Страница 79: ...he file in a location that you can easily find Before you do the upgrade remember to create a backup This will ensure that you do not lose your configuration Private and Public Phonebook entries To Cr...

Страница 80: ...ss the center check button on the telephone to begin the download which will take about 3 minutes This method does not allow for a configuration backup Account Settings Each telephone has two differen...

Страница 81: ...e programming parameters and User which limits access to specific pages For example a User has no access to the software upgrade page specific parts of the SIP page and cannot reassign the Admin or Us...

Страница 82: ...e information System Log Address Enter the IP Address of the Client or Server computer where the trace information will be saved System Log Port Although you can change the log port leaving it at 514...

Страница 83: ...the telephones and across the network Download System Log This will download the system logs to your local computer and may be needed to troubleshoot your network Download Troubleshooting The X 44 has...

Страница 84: ...Notes Web Programming 84...

Страница 85: ...the system programming area affects all of the X 44 telephones on your network Once a telephone enters the system programming parameters all other telephones are locked out of the system programming...

Страница 86: ...he Authorization ID may be the same as the telephone number or it may be something totally different In addition this parameter may not be used with some telephone line providers Auth Password Enter t...

Страница 87: ...ator Auto Attendant All Calls will ring directly to the systems Auto Attendant s main greeting which should say something such as Thank you for calling our company if you know your party s extension d...

Страница 88: ...dials zero Operating Mode The X 44 can be set to Day only Night only or to automatically switch between day and night When set to Day only the day greeting will play when set to night only the night...

Страница 89: ...his number can be as few as three digits or as many as 11 Extension Number Enter the Extension number that this direct number should ring Notes Any entry in this parameter overrides the Answer Positio...

Страница 90: ...ll recall before the forward takes place Emergency Number List When an extension is locked only the numbers in the emergency number list can be dialed All other calls are blocked RTP Port Setting Real...

Страница 91: ...can synchronize the information Private The Private Phonebook is for your personal use You can enter each number individually or you can use a CSV File to upload them all at once Enter the three param...

Страница 92: ...can easily find The format of this file is very important Name Number Ring Type Anne Sweeney 1924020842 0 Alan Booker 769011 0 Bob Smith 12122641501 0 Donald Kilroy 18752250474 0 Once the file is read...

Страница 93: ...password is four zeros 0000 Use the following steps to personalize your greeting and name 1 After the voice mail answers dial 3 to record your personal greeting 2 Press 2 to record your new greeting 3...

Страница 94: ...ss 2 to delete all messages b Press 2 change your password c Press 3 to record your personal greeting Remote Message Pickup You can also access your voice mailbox remotely allowing you pick up your ne...

Страница 95: ...network cable is plugged into the correct port on the back of the telephone If using the WiFi adapter make sure that it is connected to your Local Area Network and operational Follow the setup proced...

Страница 96: ...different networks or two different subnets on the same Local Area Network Go to each device and locate the IP Address of each to ensure that they are on the same network Select Menu 5 Phone Informat...

Страница 97: ...nly caused because either the Enable Direct Inward Dial DID is set to off or the DID number is not entered or entered correctly There is an X in the little on the right side of the display This means...

Страница 98: ...98 XBLUE Networks 12205 West 88 Street Lenexa KS 66215 Toll Free 866 925 8312 FAX 913 599 3877 X 44 Installation and User Guide Copyright XBLUE Networks 2012...

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