Ilumina GL Users Guide 55
Avoiding Paper Jams
The following table summarizes possible causes of paper jams and suggests ways of
avoiding them.
Possbile Causes
Suggested Remedy
The Ilumina is not level.
Place the Ilumina on a steady, level surface.
Your paper is too light or too heavy.
Use appropriate media.
Your paper is damp or charged with static
electricity.
Use paper that has been stored in appropriate
temperature and humidity conditions.
Your paper is creased or curled.
Use appropriate paper. Decurled paper can be
used.
Your paper sheets are not aligned with each
other.
Remove the sheets, jog them into alignment
and reload them.
Your paper is not aligned properly in the paper
tray.
Adjust the paper stop and paper guides of the
tray, or the manual feed guide on the MP Tray
to align the paper properly.
Your envelopes to be printed are not oriented
properly.
Adjust the orientation as required.
Your Ilumina feed roller is dirty.
Wipe the roller with a cloth moistened with
water.
Your Ilumina feed rollers are wearing out.
Replace the feed rollers.
The media weight or type have been set
incorrectly..
Select the correct Ilumina menu settings for
[Media Weight] and [Media Type].
