Camera Setup Troubleshooting
You may hear your camera say something other than ‘Ready to Connect’. Here is a guide for
that.
“Cannot find the specified network name.”
This can happen due to a wrong SSID (WiFi name) entered, or the user is attempting to
connect to a 5GHz network. Please verify the SSID and password is correct, and that you are
connecting to a 2.4GHz network.
“Cannot connect to local network.”
This can happen when the Wyze Cam is unable to acquire the IP from the router. It is
most often due to an incorrect password or a special router setting. A quick troubleshooting
method is to verify the password and restart your router.
“Network encryption method not supported.”
This is due to the security protocol on the network being WEP instead of WPA/WPA2.
WEP is an outdated security type we do not use because it is less secure. In most cases you
should be able to update the security type on your own to WPA/WPA2, or your internet
service provider can help you.
“Setup Completed”
Wyze Cam was able to complete the setup process, please finish Setup within the
Wyze App.
Cannot Setup
Please Note: We are only compatible with 2.4GHz secure WiFi network signals. The Security Protocol needs to be
WPA/WPA2, we are not compatible with WEP Security types.
“
Connection Failed” Message on Wyze App
This can happen for a variety of reasons and can be difficult to narrow down.
1. Please verify that the SSID (WiFi name) and Password is correct. Keep in mind the
fields are Case-Sensitive.
2. Please verify you are attempting to connect to a 2.4GHz network. It can help to make
sure your mobile device is also connected to the 2.4GHz network just for Setup of the
Wyze Cam.
3. If no previous steps helped, please perform a
Factory Reset.
Wyze Support
1-844-999-3226
Mon-Sat 8am-4pm PT
