Transit damage
If your bike appears to have suffered damage during transit to
you—for example a chain or mudguard are broken, a wheel is
damaged or there are very deep dents or scratches to the paint-
work, please call us within one working day of receiving the bike.
Failure to do so may prevent us from claiming compensation form
our insurers and thus from making good to you.
Wheel useage:
We occasionally short-road-test a bike (300—400 metres) before
packing. If your tyres show useage it is because of this. Please be
assured that we never sell second hand bikes as new.
Using your Woosh electric bike abroad
Please note that whilst you are allowed to use your throttle in the
UK, its use is illegal in Europe. We highly recommend that you use
the red switch to deactivate it when riding abroad.
Breakdowns abroad: for obvious reasons, we are only able to
cover the costs of servicing within the UK. Recovery of a bike
within the UK, repairing it and returning it back costs us £45,
some of which is borne by customers sometimes and some by us
sometimes. See the previous page for details. If your bike breaks
down abroad within the first 28 days of purchase and you wish us
to retrieve it, repair it and return it, we will cover the first £45 of our
costs but no more. If you wish us to send parts to a local electric
bike shop or to you we will cover the first £45 of labour charges
and the cost of sending the parts but no more. If your bike has
been purchased more than 28 days previously we will cover the
first £15 and no more. Fewer than 2% of our bikes are
actually returned for servicing under warranty so a breakdown is
unlikely but you should be aware of this.
Insurance and break down cover:
Whether from us or any other supplier, electric bikes get stolen
and break down. If you are going to be very highly dependant
upon your bike because you are a commuter or have a health
problem which would prevent you from riding the bike without
power, we warmly
recommend you take out roadside rescue. This is available from
Cycleguard from £18 per year, and they also offer insurance.
Visit their website: www.cycleguard.co.uk or call them on
0844 826 2297
Warning:
The control module comes pre-configured specifically for
your bike. Incorrect settings could cause damage to the bike
components and also result in a bike that is not UK road le-
gal. Any modifications made to the controller configuration
will void your warranty with immediate effect.
Turning Control Module On/Off
To turn on the control module press and hold the middle
(Mode) button. Press and hold the same button to turn off the
module and disable all electric features of the bike.
Turning Backlight On/Off
To turn on the display backlight, press and hold the “Mode &
Up” button, press and hold the same two buttons to turn it
off.
Varying Pedal Assist Level
To alter the level of assistance provided simply press the Up/
Down arrows to cycle through the 5 levels of assistance.
Level 1 offers the least assistance while level 5 offers the
greatest assistance.
Speed Display Mode
There are three different modes for the speed display, these
are current speed, average speed and maximum speed. To
switch between these modes, press and hold the “Up” button
for approx. 1 second to cycle through the modes.
Walking Mode
For safety reasons you should not use the walk mode.
If essential please call us first for advice.
