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www.stoddart.com.au
Warranty
Situations where Stoddart is not satisfi ed (acting reasonably) the equipment or any part of the equipment has been used in accordance with the Instructions
including misuse, neglect, unauthorised alteration, incorrect installation, power surges, accident, use of inappropriate chemicals, fl ooding, fi re or act of God;
b)
Where remote refrigeration is connected by a person other than Stoddart to equipment produced by Stoddart, Stoddart cannot accept claims for repair of TX valves
and control components, as the fault may arise from the installation of the remote refrigeration lines, equipment, and gas, by a party over which Stoddart has no
control.
h)
Any consequential loss, damage or expense arising directly or indirectly from use of the equipment otherwise than in accordance with the Instructions;
c)
Any damage or malfunction arising from, or relating to, Customer’s failure to properly maintain or clean the equipment in accordance with the Instructions;
d)
Transportation costs associated with transporting the equipment to a Stoddart authorized service agent where Stoddart considers (acting reasonably) that repairs
cannot be undertaken on-site; and
i)
Unless agreed to by Stoddart in writing to the contrary, warranty is not included in the sale price for goods sold to or installed in an overseas location.
j)
Stoddart’s warranty liability under clauses 1 and 2 of these Terms exclude or do not cover:
3.2
The matters acknowledged by Customer in clause 3.1;
a)
Damage caused to equipment during transportation, which is outside Stoddart’s standard delivery conditions.
e)
Breakage or replacement of lamps, fl uorescent tubes, light bulbs, glass, silicone seals, gaskets and plastic components.;
f)
Maintenance, repair or other works not undertaken by a Stoddart authorised service agent.
g)
Refer to the trouble-shooting section of the Instructions to establish the nature of the fault. Check the equipment is plugged-in, turned-on or has no other valid reason
for not operating.
a)
If step (a) does not overcome the issue, you should report the fault with the equipment to our service department (phone 1300 307 289 or fax 07 3344 6166). Our
service department will assist you with further trouble-shooting. If our service department is unable to resolve the fault with the equipment they will request you
complete a Stoddart Warranty Request Form and fax (07 3344 6166) or email ([email protected]) it to us.
This form can also be completed online (www.stoddart.com.au/warranty-claim).
b)
4. Warranty Claim Procedure
The following procedure must be followed to claim under Stoddart’s warranties:
4.1
To complete a Stoddart Warranty Request Form you will require the following information:
Stoddart will not arrange a warranty call out until it receives the above information from you in writing.
Upon receipt of a properly completed Stoddart Warranty Request Form, Stoddart will check its records to confi rm whether the equipment is eligible for warranty
repair. If warranty repair is required, Stoddart will issue an OFFICIAL AUTHORISATION NUMBER and details of work to be carried out by a Stoddart authorised
service agent. This authorisation number MUST be obtained before any work is carried out. Stoddart will not accept invoices for work carried out without an offi cial
authorisation number or by an unauthorised service agent.
Customer must pay all costs associated with a call-out for work that is not related to warranty repairs or outside Stoddart’s Terms immediately.
c)
Proof of purchase stating model number and date of purchase;
I.
The serial number of the equipment (this is located on the ratings plate sticker);
II.
A description of the fault/problem;
III.
Your company details including the exact location of the equipment; and
IV.
Any restrictions on times or methods of access to the equipment.
V.
d)
Customer must quote the offi cial authorisation number on all correspondence and invoices relating to a warranty claim to ensure prompt processing by Stoddart.
e)
f)
5. Timing of Warranty Services
Stoddart will comply with its warranty liabilities contained in these Terms in a timely manner.
5.1
For Warranty, maintenance, spare parts and repairs, contact:
Tel: 1300 307 289 Fax: 07 3344 6166 email: [email protected]
6. General Maintenance and Repairs
The equipment must be repaired and maintained by a qualifi ed technician. Stoddart’s authorised service agents are experienced technicians who understand the
equipment and carry commonly used spare parts. Contact Stoddart’s national service number listed below for details of your nearest Stoddart authorised service
agent.
6.1