Troubleshooting
58
Troubleshooting
This troubleshooter deals with some potential Pen-PC
connectivity issues.
Issues:
1. The Pen says that it is connected to the PC but the
PenExplorer
window hasn’t opened on screen and I
can’t see the icon in the taskbar.
2. I receive the “
Error connecting to PC
” message on
the Pen but I have followed all the tips and the
PenExplorer
should be working correctly.
Solutions:
Try the following options, in this order:
1. Disconnect the USB cable from the Pen. Restart the
Pen, connect the USB cable and try to re-establish
communications (select
Connect to PC
from the
Pen
Main Menu
).
2.
On the Pen:
Disconnect the USB cable from the Pen
and restart the Pen.
On the PC:
a.
Press the
Ctrl-Alt-Delete
buttons at the same
time to open the
Windows Task Manager
.
b.
Go to the
Processes
tab and highlight
PenService.exe
in the
Image Name
list.
Содержание ReadingPen TS
Страница 1: ...ReadingPen TS User Manual...
Страница 2: ......