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Terms and conditions
1.
If the product has a quality fault within 15 days of delivery, the part will be repaired or
replaced or in exceptional circumstances we may replace the whole vehicle.
2.
The period of assurance shall commence from the day delivery was made to the retail
customer, or from the day the retail customer collected the bike from the retailer.
3.
To validate this warranty, the retail customer must register their bike within 14 days of
purchase.
Exceptions to Limited Warranties
Your Wisper bike may not be covered by our warranty for any of the following reasons:
1.
Damage resulting from misuse, not maintaining the vehicle or not following the guidelines
within our user guide or using the vehicle for any kind of competitive sport.
2.
Accidental or deliberate damage.
3.
Damage due to private repair or alteration by user or unauthorised service centre.
4.
Failure to produce invoice or proof of purchase.
5.
Spare parts and components worn in normal use.
6.
Failure to register bike within 14 days of purchase.
7.
Failure to have your bike safety checked and the spokes tightened within 300 miles or three
months of purchase.
4.1
Battery maintenance and user responsibilities
4.1.1 Your Wisper bike is equipped with a powerful, high quality lithium ion battery. Lithium ion is
recognised as being the very best type of battery for electric bicycle use.
