20
WARRANTY
NOTE: Customers are responsible for all return shipping costs after 30
days .
Defective/Freight Damaged:
Products that are within the 30-day return period and have been
determined by customer service to be defective are qualified for a return
label for the product to be returned to GoWISE USA for inspection and
testing .
GoWISE USA will provide a return shipping label for defective
product(s) only . Customers must contact the carrier (shipping company)
for products that have arrived damaged after initial transit . Clear
photographic and video proof of damage and/or defective product(s) is
REQUIRED prior to GoWISE USA authorizing the return of any product .
Purchase from 3rd Parties:
In order for the GoWISE USA customer service team to lookup the
warranty information regarding the product(s), the original order
information and/or proof of purchase is required . Without this
information, GoWISE USA will be unable to move forward with providing
a replacement under warranty, as we do not know the date or origin
of the purchase . GoWISE USA does not have a working business
relationship with 3rd party selling sites or services or individuals which
are not listed below as one of our authorized retailers .
GoWISE USA is not responsible for making inquiries to such 3rd parties
for the purpose of obtaining documentation . It is the responsibility
of the person(s) making the warranty claim to provide original
documentation such as order information and/or a receipt so that
customer service can process the request . Any claim made under
GoWISE USA warranty guidelines must be made by original purchaser of
the product(s) . Any defective product(s) will be replaced as long as the
issues with the device fall within warranty guidelines .
