Wireless WaveNet Link AX, Инструкция по установке и эксплуатации

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WaveNet Link AX Installation and Operations Manual
5.3 Return Procedure
All material returned to Wireless, Inc. must be accompanied by a Return Material Authorization
(RMA) number from Wireless, Inc.'s Customer Service department. If you purchased your
Wireless, Inc. product through a distributor, the Wireless RMA number should be obtained
through the distributor. An RMA number is necessary to assure proper tracking and handling
of returned material at the factory. Wireless, Inc. reserves the right to refuse shipments not
accompanied by an RMA number. Refused shipments will be returned to the shipper via collect
freight.
To obtain an RMA number, contact Wireless, Inc. as follows:
Telephone: +408 727 8383
Fax: +408 727 1259
E-mail: customerservice@wire-less-inc.com
The following information will be required to issue an RMA number:
• Part Number
• Serial Number
• Failure Description
• Contact person, telephone, and fax numbers
• Ship-to address
• Bill-to address*
• Customer purchase order* (P.O.) or reference number
* Required for non-warranty repair services. For non-warranty repair services, an RMA
number will be issued when Wireless, Inc. acknowledges the purchase order.
Important - All non-U.S. returns must include 5 copies of proforma/customs invoice for each
shipment which lists:
• RMA number
• Value of items
• Description of items (including the Wireless model or part number)
Please send all returns to:
Wireless, Inc.
Attn: RMA Department
5452 Betsy Ross Drive
Santa Clara, CA 95054-1101
USA
RMA No. __________
The customer is responsible to properly label and package repairs and prepay shipping to
Wireless, Inc. If possible, the original packaging material should be used to return electronic
parts. The RMA number must be visible on the outside of all packages returned. Unless other
arrangements have been made, all repairs are shipped back to the customer prepaid via ground
carrier.