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10.8. Troubleshooting Guide
DEFAULT
POSSIBLE CASE
HELP
The whole bed is not working
The bed is not electrically powered
Check the electrical connection
(Green power LED on controlbox)
The remote control is fully locked
Unlock the remote control
The infrared remote control is not powered or is not
connected to the receiver.
Remove the rear cover
Check batteries
Reverse the small contactor on top of the remote
control
One or more cables are not connected properly
Check the correct connection of the electrical cables
Check for the presence of anti-tear clips at the cable
connections
One or more cables are cut or pinched
Check the condition and passage of electrical cables
An electrical element is defective
Contact after sales service
The entire bed does not work, a short and discontinuous beep sounds when a
key is pressed on the remote control
The controlbox is faulty
Do a reset of the controlbox (§ Specific use)
or contact after sales service if a reset is impossible
A continuous beep sounds when a key is pressed on the remote control
The backup battery has reached its last cycle
Reconnect the bed to the mains to recharge the
battery
A long and discontinuous beep is emitted when the bed is in the high position
(normal event)
The bed is no longer braked (position on wheels,
normal event)
Press down on the variable height to remove the
wheels (normal use)
The selected function of the bed does not work
The function is locked on the remote control
Unlock the function on the remote control
The movement has reached the stop
Operate the opposite direction of movement on the
remote control
An external element blocks the mechanism
Remove the blocking element
One or more cables are not connected properly
Check the correct connection of the electrical cables
Check for the presence of anti-tear clips at the cable
connections
One or more cables are cut or pinched
Check the condition and passage of electrical cables
An electrical element is defective
Contact after sales service
The selected function of the bed is interrupted during movement
The movement has reached the stop
Operate the opposite direction of movement on the
remote control
The movement has reached a memorized position
(normal event)
Release the button on the remote control and then
press (normal cycle)
An external element blocks the mechanism
Remove the blocking element
Bed can not be moved / moves with difficulty
The putting on wheels is not carried out or incomplete Press the remote control to put the bed on its wheels
until the movement stops
Directional wheel hinders movement
Put the pedal in the 4-wheel free position
An external element blocks the mechanism
Remove the blocking element
One or more wheels are defective
Contact after sales service
