User Manual
Chapter 6
Technical Support
Military Grade Rack Mount Display
40
6 Technical Support
This chapter includes troubleshooting guide and problem report form. Free technical
support is available from our engineers every business day. We are always ready to give
advice on application requirements or specific information on the installation and
operation of any of our products. If any problem occurs fill in
enclosed and immediately contact us.
6.1 Troubleshooting
If your monitor fails to operate correctly, consult the following chart for possible solution
before calling for repairs:
Condition
Check Point
1.
The picture does
not appear
Check if the signal cable is firmly seated in the socket.
Check if the Power is ON at the computer
Check if the brightness control is at the appropriate position, not
at the minimum.
2.
The screen is not
synchronized
Check if the signal cable is firmly seated in the socket.
Check if the output level matches the input level of your
computer.
Make sure the signal timings of the computer system are within
the specification of the monitor.
If your computer was working with a CRT monitor, you should
check the current signal timing and turn off your computer before
you connect the VGA Cable to this monitor.
3.
The position of
the screen is not
in the center
Adjust the H-position, and V-position, or Perform the Auto
adjustment.
4.
The screen is too
bright (too dark)
Check if the brightness or contrast control is at the appropriate
position, not at the Maximum (Minimum).
5.
The screen is
shaking or
waving
Press (the Auto - adjustment control) to adjust.
Moving all objects which emit a magnetic field such as motor or
transformer, away from the monitor. Check if the specific voltage
is applied.
Check if the signal timing of the computer system is within the
specification of monitor.
Note:
if you are unable to correct the fault by using this chart, stop using your monitor
and contact your distributor or dealer for further assistance.
