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5BChapter 6: Technical Support 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Chapter 6: Technical Support 

This chapter includes the directory for technical support. Free 

technical support is available from our engineers every business day. 

We are always ready to give advice on application requirements or 

specific information on the installation and operation of any of our 

products.

 

 

 

 

 

 

 

Содержание R05FA3S-OFD1HMHB

Страница 1: ...save this manual for future use 5 7 19 Arm based HMI Freescale Cortex A9 i MX6 Dual Core 1 GHz Android 6 0 Open Frame Model No R05FA3S OFD1HMHB W07FA3S OFA3HM W10FA3S OFH1HM R15FA3S OFC3HM R19FA3S OFM...

Страница 2: ...2 2 1 Power Input Connector 19 2 2 2 Serial Port Connector 19 2 2 3 Ethernet Connector 19 2 2 4 USB 2 0 Connector 20 2 2 5 USB OTG Connector 20 2 2 6 CANBus Connector 20 2 2 7 Micro HDMI Connector 21...

Страница 3: ...5 1 Android Debug Bridge ADB Driver Installation 41 5 1 1 Disabling Driver Signature on Windows 8 42 5 1 2 ADB Driver Installation 46 5 2 Installing Android Debug Bridge ADB 50 5 2 1 Installing Andro...

Страница 4: ...invoice date If the customer discovers a defect we will at his her option repair or replace the defective product at no charge to the customer provide it is returned during the warranty period of one...

Страница 5: ...ware and explains how to avoid the potential problem Une alerte d attention indique un dommage possible l quipement et explique comment viter le probl me potentiel Warning Avertissement An Electrical...

Страница 6: ...ique Toujours utiliser un bracelet de mise la terre comme pr caution Placer toutes les composantes lectroniques sur une surface con ue pour dissiper les charge ou dans un sac anti statique lorsqu elle...

Страница 7: ...me with the product When in doubt please contact the manufacturer Utiliser seulement les cordons d alimentation fournis avec le produit Si vous doutez de leur provenance contactez le manufacturier War...

Страница 8: ...diate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential...

Страница 9: ...specific user needs and includes Arm based Open Frame HMI User Manual contains detailed description on how to use the HMI device its components and features Note Some pictures in this guide are sampl...

Страница 10: ...hapter 1 Introduction This chapter gives you product overview describes features and hardware specification You will find all accessories that come with the HMI in the packing list Mechanical dimensio...

Страница 11: ...1 2 Product Features Winmate Arm based Open Frame HMI features 5 7 7 10 1 15 19 inch widescreen panel Freescale Cortex A9 i MX6 Dual Core 1 GHz Android 6 0 operating system Resistive touch 1 x USB 2...

Страница 12: ...B2 0 compatible devices to HMI device Example A printer to HMI device USB OTG Connect to PC for client use and update OSImage MicroSD Card Slot Insert microSD card to expand the storage RS 232 422 485...

Страница 13: ...This section describes physical appearance of the HMI The picture above shows only a prototype model for information purposes only 5 6 inch R05FA3S OFD1HMHB Unit mm Dimensions 160 x 129 6x 54 7 inch...

Страница 14: ...14 Arm based Open Frame HMI User Manual 10 1 inch W10FA3S OFH1HM Unit mm Dimensions 237 x 176 x 48 4 15 inch R15FA3S OFC3HM Unit mm Dimensions 364 4 x 292 x 52...

Страница 15: ...15 0BChapter 1 Introduction 19 inch R19FA3S IPM1HM Unit mm Dimensions 445 x 355 x 64 4...

Страница 16: ...16 Arm based Open Frame HMI User Manual Chapter 2 Getting Started This chapter tells you important information on power supply adapter and precautions tips Pay attention to power considerations...

Страница 17: ...dapter included in your package Rating Output 12 V 6 6A Using other AC adapters may damage the device Utiliser seulement le convertisseur AC inclu avec votre appareil Puissance Sortie 12 V 6 6A Utilis...

Страница 18: ...ther side of the terminal block to the AC adapter 3 Connect the AC adapter to the power cord 4 Plug in the power cord to a working AC wall outlet The device will boot automatically Note Based on the m...

Страница 19: ...nnector Serial port settings can be configured in Winmate application for Android OS Refer to Configuring Serial Port Settings of this User Manual for more details 2 2 3 Ethernet Connector The HMI dev...

Страница 20: ...Use USB OTG cable to install software on the panel PC Pin assignments and signal name of USB OTG connector Refer to Ch 5 of this user manual for more details on how to install software 2 2 6 CANBus Co...

Страница 21: ...HMI device To turn on the HMI device 1 Connect the HMI device to the source of power 2 The unit is configured to Power ON when is connected to the power source To turn off the HMI device 1 Disconnect...

Страница 22: ...guring Serial Port Settings Serial COM Port can be configured for RS 232 RS 422 or RS 485 Winmate provide COM port settings application for Android OS To configure serial port settings 1 Settings Acce...

Страница 23: ...3 1BChapter 2 Getting Started 3 Comport Setting Comport 1 Comport 2 Comport 3 Select Comport 1 Comport 2 Comport 3 that you want to configure 4 Comport 1 RS232 RS422 RS485 Configure Comport 1 settings...

Страница 24: ...24 Arm based Open Frame HMI User Manual Chapter 3 Mounting This chapter provides mounting guide for all available mounting options Pay attention to cautions and warning to avoid any damages...

Страница 25: ...Wires that share similar electrical characteristics must be bundled together Do not bundle input wiring with output wiring Keep them separate When necessary it is strongly advised that you label wiri...

Страница 26: ...rest of the hardware Installation Instruction 1 Make a cutout on the fixture ex wall according to the cutout dimensions of the display 2 Based on the drawing mark screw holes on a front side of the f...

Страница 27: ...for mounting Size VESA Dimensions Screw Hole Diameter 5 7 7 10 1 15 19 75 x 75 mm VESA M4 H 4 mm Installation Instruction 1 Screw VESA bracket to the fixture ex swing arm with four VESA screws 2 Place...

Страница 28: ...28 Arm based Open Frame HMI User Manual Chapter 4 Operating the Device In this chapter you will find instructions on how to operate the HMI device...

Страница 29: ...the screen by touching it and not lifting your finger until it respond Touch Hold Drag Touch and hold an item for a moment and then without lifting your finger move your finger on the screen until yo...

Страница 30: ...working in even if it was in a different app Once you back up to the Home screen you can t go back any further Home Returns to the Home screen To get suggestions based on the screen you re currently v...

Страница 31: ...your device touch hold it slide your finger toward the top of the screen and drop the app over Remove in the top left 4 3 3 Quick Settings You can open your device s Settings app from the All Apps sc...

Страница 32: ...32 Arm based Open Frame HMI User Manual 4 4 Ethernet 1 Connect Ethernet Cable to the HMI 2 Touch All APPS icon and the open Ethernet application 3 Ethernet APP main menu appears...

Страница 33: ...thernet Configure Ethernet Ethernet OFF is set by default Swipe Ethernet ON to activate Ethernet connection Connection Type Setting Description DHCP The device automatically capture IP address from th...

Страница 34: ...Arm based Open Frame HMI User Manual 4 4 2 Checking Ethernet Settings To check Ethernet settings Go to All Apps Ethernet Check Ethernet Ethernet settings menu appears on the top right side of the desk...

Страница 35: ...preinstalled APP called Winmate Home Manager WHM which let the device manager to lock the launcher then the user can only use one application assigned by the device manager 4 5 1 How to Lock Applicati...

Страница 36: ...Set which app you want to run up automatically after booting Password Manager Set the WHM password Default password is 0000 About Displays information about Home Manager 2 Go to Application Selector a...

Страница 37: ...lt Home 4 Select Restrict Home and Always and then restart the computer to enable these settings The system will automatically start the application which you selected and lock it Any time user presse...

Страница 38: ...lock Applications Follow the instruction below to reset Home Manager 1 If you want to reset the home manager pull down the left side to open the status bar and open HomeManager 2 System will request t...

Страница 39: ...you will go back to the normal Launcher 4 5 3 How to Change Password To change the password 1 Go to Password Manager and set your own password for this APP 2 The default password is 0000 Enter a new...

Страница 40: ...based Open Frame HMI User Manual Chapter 5 Software Installation This chapter contains software installation and updates guide All the programming guides can be found in the driver CD included in the...

Страница 41: ...erify that the cable or cable packaging bears the Certified USB mark see below to guarantee USB OTG compliance I O layout of the HMI device on the picture is for demonstration purposes only Your I O l...

Страница 42: ...me HMI User Manual 5 1 1 Disabling Driver Signature on Windows 8 1 Hold down the Windows key on your keyboard and press the letter C to open the Charm menu and then click the gear icon Settings 2 Clic...

Страница 43: ...nstallation 3 Click General 4 Under Advanced Startup click Restart Now NOTE In Windows 8 1 the Restart Now button has moved to PC Setting Update Recovery Recovery 5 After restarting click Troubleshoot...

Страница 44: ...44 Arm based Open Frame HMI User Manual 7 Click Windows Startup Settings...

Страница 45: ...ware Installation 8 Click Restart 9 After restarting your computer a second time choose Disable driver signature enforcement from the list by typing the number 7 on your keyboard Your computer will re...

Страница 46: ...DB driver tutorial for a step by step guide Note The next time you restart your computer driver signature enforcement will be in effect again You will have to repeat this process for any new boards If...

Страница 47: ...river Software window choose Browse my computer for driver software 3 Select Let me pick from a list of device drivers on my computer Click Next 4 Select from your computer 5 In the Update driver soft...

Страница 48: ...48 Arm based Open Frame HMI User Manual 6 The system is looking for the driver folder Click Browse 7 Select the driver for your OS system Click Open...

Страница 49: ...age is used to confirm whether the user wants to install the driver Select Install this driver software anyway to continue 9 When the installation is successfully completed you will see Android ADB In...

Страница 50: ...ADB 1 Decompress adb zip Open ADB terminal and move into the adb archive ADB Terminal window 2 Connect FA34 motherboard to the computer via USB FA34 will ask you to confirm USB debugging Tap OK After...

Страница 51: ...Chapter 5 Software Installation 4 Get dmesg dmesg 2 1 tee storage sdcard1 dmesg log 5 Get logcat commad a logcat 2 1 tee storage sdcard1 logcat log b When the get action stops press Ctrl C to leave lo...

Страница 52: ...Panel PC ARM 5 4 OTA Update Guide OTA is a tool which can help you to update OS image To receive Android OS image file contact our sales representatives Once you get the image file follow the guideli...

Страница 53: ...53 4BChapter 5 Software Installation System shows OTA firmware related information 3 Click Auto check Update The system is checking OTA File It may take some time...

Страница 54: ...54 Arm based Open Frame HMI User Manual 4 Tap Update Image 5 Make sure the file founded by the system is image update file Tap OK...

Страница 55: ...55 4BChapter 5 Software Installation 6 Make sure the battery level is at least 50 Tap OK 7 Tap OK Important Do not disconnect the power source Do not remove the battery...

Страница 56: ...rm based Open Frame HMI User Manual 8 After update the system will automatically restart 5 5 OS Image Update Guide Contact our technical support at to receive the latest OS image available for your de...

Страница 57: ...apter includes the directory for technical support Free technical support is available from our engineers every business day We are always ready to give advice on application requirements or specific...

Страница 58: ...oblem as clearly as possible Detailed description of the occurred problem will allow us to find the best solution to solve the problem as soon as possible _____________________________________________...

Страница 59: ...PoE RJ45 LAN Supports PoE RJ45 LAN Supports PoE USB Port 1 x USB 2 0 1 x USB OTG 1 x Mini USB Console 1 x USB 2 0 1 x USB OTG 1 x Mini USB Console 1 x USB 2 0 1 x USB OTG 1 x Mini USB Console 1 x USB...

Страница 60: ...Winmate Inc 9F No 111 6 Shing De Rd San Chung District New Taipei City 24158 Taiwan R O C www winmate com Copyright Winmate Inc All rights reserved...

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