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USER MANUAL

CHAPTER 5

TECHNICAL SUPPORT

- 51 -

CHAPTER 5: TECHNICAL SUPPORT

This chapter includes technical support documents and software developing kit (SDK). If

any problem occurs fill in

problem report form

enclosed and immediately contact us.

5.1 Software Developer Support

Winmate provides the following development kits (SDK) for IBMH100 M-Series Box PC:

Item

File Type

Description

Watchdog SDK & AP

Watchdog SDK and AP

You can download SDK and Drivers from Winmate Download Center or Winmate File
Share.

Winmate Download Center:

http://www.winmate.com/DownCenter/DownLoadCenter.asp?DownType=2905

Winmate File Share:

https://winmate.box.com/v/Winmate-M-Series-Box-IBMH100

Содержание IBMH100

Страница 1: ...IBMH100 Intel Atom E3845 M Series Box PC User Manual Version 1 1 Document Part Number 915211171010 ...

Страница 2: ... HDMI Output Connector 15 2 1 5 USB 2 0 Connector 15 2 1 6 VGA Output Connector 15 2 1 7 LAN Connector 16 2 2 HARDWARE INSTALLATION 17 2 2 1 Hard Disk Replacement 17 2 2 2 PCI Card RAM Internal SSD Fuse Replacement 18 CHAPTER 3 DRIVER INSTALLATION 21 3 1 CHIPSET DRIVER 21 3 2 GRAPHICS DRIVER 24 3 3 AUDIO DRIVER 25 3 4 INTEL MBI DRIVER WINDOWS 8 26 3 5 INTEL TRUSTED ENGINE INTERFACE INTEL TXE DRIVE...

Страница 3: ...t 38 4 2 5 Security 41 4 2 6 Boot 43 4 2 7 Save Exit 45 4 3 USING RECOVERY WIZARD TO RESTORE COMPUTER 47 4 4 HOW TO ENABLE WATCHDOG 48 CHAPTER 5 TECHNICAL SUPPORT 51 5 1 SOFTWARE DEVELOPER SUPPORT 51 5 2 PROBLEM REPORT FORM 52 APPENDIX A PRODUCT SPECIFICATIONS 54 ...

Страница 4: ... this manual are for illustration purposes only We make no representation or warranty that such application will be suitable for the specified use without further testing or modification Warranty We warrant that each of its products will be free from material and workmanship defects for a period of one year from the invoice date Standard is one year extended warranty will need to discuss with our ...

Страница 5: ...the following information before you call Product serial number Peripheral attachments Software OS version application software etc Detailed problem description The exact wording of any error messages In addition free technical support is available from our engineers every business day We are always ready to give advice on application requirements or specific information on the installation and op...

Страница 6: ... and Warnings The following is an example of each type of advisory NOTE A note is used to emphasize helpful information IMPORTANT An important note indicates information that is important for you to know CAUTION A Caution alert indicates potential damage to hardware and explains how to avoid the potential problem WARNING An Electrical Shock Warning indicates the potential harm from electrical haza...

Страница 7: ...or spray detergents for cleaning Use a damp cloth 3 For pluggable equipment the power outlet must be installed near the equipment and must be easily accessible 4 Put this equipment on a reliable surface during installation Dropping it or letting it fall could cause damage 5 Make sure the voltage of the power source is correct before connecting the equipment to the power outlet 6 Position the power...

Страница 8: ...ation for specific user needs and includes M Series Box PC User Manual contains detailed description on how to use the Box PC its components and features M Series HMI Quick Start Guide describes how to get the HMI device up and running NOTE Some pictures in this guide are samples and can differ from actual product Document Revision History Version Date Note 1 0 9 Sep 2016 Initial release 1 1 24 Ma...

Страница 9: ...USER MANUAL CHAPTER 1 GENERAL INFORMATION 9 GENERAL INFORMATION This chapter includes IBMH100 Industrial PC background information ...

Страница 10: ...rts four USB2 0 HDMI and VGA outputs serial port COM1 and 2 5 SSD Bay PRO Series Industrial PC perfectly fits in applications where total costs of ownership TCO and quick recovery of failure is important The flexible system design provides easy access to components and can be serviced by local maintenance team Versatile easy to service and upgradable IBMH100 offers the best solution for industrial...

Страница 11: ...tems listed below are inside your package If any of these items are missing or damaged contact us immediately Standard factory shipment list IBMH100 Box PC Driver CD Quick Start Guide Hardcopy Varies by product specifications 9171111I102T 915211101023 Open Wire Cable Power Cord AC Adapter Terminal Block 12V 80W 94EL02X020E0 Varies by country 90PO12080007 ...

Страница 12: ... Dimensions The module front panel consists of 2 5 SSD Bay power reset buttons audio jacks two RJ45 connectors HDMI and VGA outputs and four USB2 0 ports Measurements shown in mm All Dimensions are 0 5 mm No Description No Description 12 24V DC in COM1 LAN 2 5 SSD Bay LAN Audio in 2 x USB 2 0 Audio out 2 x USB 2 0 HDD indicator HDMI output Reset Button VGA output Power Button ...

Страница 13: ...2 HARDWARE INSTALLATION 13 HARDWARE INSTALLATION This chapter provides information on how to use jumpers and connectors on the motherboard and the IBMH100 Industrial PC hardware specifications and installation instruction ...

Страница 14: ...100 has a 3pin terminal block that accepts DC in 12 24V 2 1 2 Audio in Audio out 2 1 3 COM1 Serial Port Connector The IBMH100 uses D SUB 9pin connector to connect serial interfaces Serial COM1 settings can be configured for RS 232 RS 422 or RS 485 by jumpers located on the motherboard Voltage Minimum Voltage 12V Maximum Voltage 24V Maximum Current 6 6A Color Signal Name Blue Line In Green Line Out...

Страница 15: ...pin Female Use VGA cable to connect the display to the PC system Pin Signal Name Pin Signal Name 1 TMDS_DATA2 2 GND 3 TMDS_DATA2 4 TMDS_DATA1 5 GND 6 TMDS_DATA1 7 TMDS_DATA0 8 GND 9 TMDS_DATA0 10 TMDS_CLOCK 11 GND 12 TMDS_CLOCK 13 CEC 14 NC 15 DDC_CLOCK 16 DDC_DATA 17 GND 18 5V 19 Hot Plug Detect Pin Signal Name Pin Signal Name 1 5V 2 Data 3 Data 4 GND Pin Signal Name Pin Signal Name 1 RED 2 GREEN...

Страница 16: ...ARDWARE INSTALLATION 16 2 1 7 LAN Connector The IBMH100 equipped with one RJ45 10 100 1000 Mbps Ethernet interface for connecting to the internet Pin Signal Name Pin Signal Name 1 TX1 2 TX1 3 TX2 4 TX2 5 TX3 6 TX3 7 TX4 8 TX4 ...

Страница 17: ...d users should be aware of this condition 2 2 1 Hard Disk Replacement Remove the hard disk 1 Loosen by hand one thumbscrew on the rear bottom side of the device In order to loosen the screw slightly push the screw and turn it to the left 2 Open the cover door 3 Carefully pull the 2 5 hard disk bay out of the slot 4 The hard disk bay don t not fall out by itself the retaining springs hold it in pla...

Страница 18: ... SSD Fuse Replacement To replace the PCI card RAM Internal SSD Fuse 1 Turn the device right side up with the back toward you 2 Loosen two Philips M3x5 screws that secure side cover 3 Loosen four Philips M3x5 screws that secure top cover 4 Remove PCI card RAM Internal SSD Fuse ...

Страница 19: ...USER MANUAL CHAPTER 2 HARDWARE INSTALLATION 19 Reverse this procedure to install the PCI card RAM Internal SSD Fuse ...

Страница 20: ...USER MANUAL CHAPTER 3 DRIVER INSTALLATION 20 DRIVER INSTALLATION This chapter provides driver installation instructions ...

Страница 21: ... 21 CHAPTER 3 DRIVER INSTALLATION This chapter provides driver installation instructions 3 1 Chipset Driver Step 1 Insert the CD that comes with the motherboard Open the file document Chipset Driver and click infinst_auto exe to install driver ...

Страница 22: ...USER MANUAL CHAPTER 3 DRIVER INSTALLATION 22 Step 2 Click Next to continue Step 3 Click Yes to agree the license terms ...

Страница 23: ...R 3 DRIVER INSTALLATION 23 Step 4 Click Next to install the driver Step 5 Software setup progress window will appear click Next to continue Step 6 Click Yes I want to restart this computer now to finish the installation ...

Страница 24: ...ess Step 3 Carefully read the license terms and click Yes to agree Step 4 Check Readme file information and click Next to install driver Step 5 Click Next to continue Step 6 Windows Security window will appear click Install this driver software anyway to continue Step 7 Setup Progress window will appear click Next to continue the installation Step 8 Setup is complete click Yes I want to restart th...

Страница 25: ... Echo Cancellation AEC Beam Forming BF and Noise Suppression NS technology Step 1 Insert the CD that comes with the motherboard Open the file document Audio Driver and click Setup exe to install the driver Step 2 Please wait while the InstalShield Wizard prepares the setup Step 3 Welcome window will appear click Next to install the driver Step 4 It might take some time to configure new software in...

Страница 26: ...iver Step 2 Welcome to the setup program window will appear click Next to start the installation Step 3 Carefully read the License Agreement terms and click Yes to agree Step 4 Setup progress will appear please wait for the operations to be performed then click Next to continue Step 5 The installation is complete click Yes I want to restart this computer now to finish and restart the computer ...

Страница 27: ...l the driver Step 2 Welcome to the setup program window will appear click Next to start the installation Step 3 Carefully read the license terms and click Yes to agree Step 4 Confirmation window will appear click Next to continue the driver installation Step 5 Please wait while the product is being installed Step 6 The installation is complete click Finish to complete the installation and restart ...

Страница 28: ...r click Next to install the driver Step 4 In the program maintenance window you will see two options available Remove is to remove Intel Networks Connections from your computer and Modify is to make any changes Choose Modify to continue Step 5 In the Setup Options window choose Intel PRO Set for Windows Device Manger Intel Network Connections SNMP Agent and Advanced Network Services Step 6 The wiz...

Страница 29: ...hard drive directory where the driver files are stored with the browser or the explore feature of Windows Step 2 Double click the Setup exe from this directory Step 3 Welcome window will appear Click Next to install the driver Step 4 Carefully read the license terms and click Yes to agree Step 5 Review Readme file information and click Next to continue the installation Step 6 When the Setup Progre...

Страница 30: ...BIOS SETUP 30 AMI UEFI BIOS SETUP BIOS Setup Utility is a program for configuration basic Input Output system settings of the computer for optimum use This chapter provides information on how to use BIOS setup its functions and menu ...

Страница 31: ...Del key when the prompt appears on the screen during start up The prompt screen shows only few seconds you need to press Del key quickly If the message disappears before your respond restart the system by turning it OFF and ON and enter the BIOS again IMPORTANT Updated BIOS version may be published after the manual released Check the latest version of BIOS on the website Run BIOS setup utility for...

Страница 32: ...R select the device used for the boot Pause Pressing the Pause key stops the POST Press any other key to resume the POST The following Keys can be used after entering the BIOS Setup Key Function F1 General Help F2 Previous Values F3 Optimized Defaults F4 Save Exit Esc Exit Change Opt Enter Select or execute command Cursor Moves to the previous item Cursor Goes to the next item Cursor Moves to the ...

Страница 33: ... BIOS Setting Description Setting Option Effect System Language Displays the system language English is set up by default Adjustment of the language Set the language in other language The language in this device is English System Date Time This is current date setting The time is maintained by the battery when the device is turned off Date and time changes Set the date in the format mm dd yyyy The...

Страница 34: ...TANT Handle advanced BIOS settings page with caution Any changes can affect the operation of your computer Advanced Configuration and Power Interface ACPI settings allow to control how the power switch operates The power supply can be adjusted for power requirements You can use the screen to select options of ACPI configuration A description of the selected items will appear on the right side of t...

Страница 35: ...M Parameters Enter Opens submenu Thermal Configuration Configures Thermal Parameters Enter Opens submenu IDE Configuration Configures IDE devices Enter Opens submenu LPSS SCC Configuration Configures LPSS SCC Enter Opens submenu Network Stack Configuration Configures network stack Enter Opens submenu CSM Configuration Configures CSM Enable Disable Option ROM execution settings etc Enter Opens subm...

Страница 36: ...USER MANUAL CHAPTER 4 AMI UEFI BIOS SETUP 36 4 2 3 USB Configuration ...

Страница 37: ...nd for OSs without ECHI hand off support Disable Disables this function Enable Enables this function USB mass storage driver support User can Enable or disable USB mass storage driver support Disable Disables this function Enable Enables this function USB Transfer time out The time out value for control bulk and interrupt transfers 1 Sec 5 Sec 10 Sec 20 Sec Depends on the time out value Device Res...

Страница 38: ...USER MANUAL CHAPTER 4 AMI UEFI BIOS SETUP 38 4 2 4 Chipset 4 2 4 1 Chipset North Bridge Parameters ...

Страница 39: ...guration Provides onboard graphics related configuration options Enter Opens submenu IGD LCD Control Configures IGD LCD setting Enter Opens submenu Graphic Power Management Control Provides power saving configuration options for the onboard graphics Enter Opens submenu 4 2 4 2 Chipset South Bridge Parameters ...

Страница 40: ...ress bus such as enabling disabling a specific PCI Express channel and speed configuration PCI Express port 0 Enable Disable this function PCI Express port 1 Enable Disable this function PCI Express port 2 Enable Disable this function PCI Express port 3 Enable Disable this function High Precision Timer Configures high precision timer HPET in the operating system Disable Disables this function Enab...

Страница 41: ... enter the administrator or user password at system startup and when entering BIOS setup BIOS Setting Description Setting options Effect Administrator Password Displays whether or not an administrator password has been set Enter Enter Password User Password Display whether or not a user password has been set Enter Enter Password ...

Страница 42: ...unction Enable Enables this function Secure Boot Mode Allows user to configure the secure boot mode Disable Disables this function Enable Enables this function Key Management Provides user with configuration options for secure boot key management Enroll all factory default keys Platform key key exchange key Authorized signatures Authorized timestamps Forbidden signatures Select the desired key ...

Страница 43: ...USER MANUAL CHAPTER 4 AMI UEFI BIOS SETUP 43 4 2 6 Boot ...

Страница 44: ...ack background is displayed Disabled Disables this function Enabled Enables this function Fast Boot Enables or disables Fast Boot to shorten the OS boot process Default Disabled Disable Disables this function Enable Enables this function Boot Option Priority Specifies the overall boot order from the available devices Ex Boot Option 1 hard drive Hard drive as the first priority Hard Drive BBS Prior...

Страница 45: ...USER MANUAL CHAPTER 4 AMI UEFI BIOS SETUP 45 4 2 7 Save Exit ...

Страница 46: ...em setup without saving any changes Enter Yes Saves the changes Esc No Return to the BIOS Setup Main Menu Save Changes Save changes done so far to any of the setup options Enter Yes Saves the changes Esc No Return to the BIOS Setup Main Menu Discard Changes Discard changes done so far to any of the setup options Enter Yes Saves the changes Esc No Return to the BIOS Setup Main Menu Restore Default ...

Страница 47: ...source during the recovery process Turn on the computer and when the boot screen shows up press the F6 to initiate the Recovery Wizard The following screen shows the Recovery Wizard Click Recovery button to continue A warning message about data loss will show up Make sure the data is backed up before recovery and click Yes to continue Wait the recovery process to complete During the recovery proce...

Страница 48: ... in Watchdog Guide that you can download from Winmate Download Center or File Share To enable watchdog in Watchdog AP follow the instructions below 1 On the right bottom side of the desktop screen click triangle button to show hidden icons 2 Click icon to open Watchdog utility 3 In Watchdog utility window set countdown time and periodically feed time or disable watchdog ...

Страница 49: ...en the countdown time reaches 0 Every 9 min watchdog timer will be reset to 10 min Settings Description Watchdog Countdown Time The system automaticity restarts when this countdown time reaches zero Default 10 min Periodically Feed Time To set a cycle time to automatically reset watchdog timer Default 9 min Enable Disable Enable or disable watchdog Default Enable ...

Страница 50: ...USER MANUAL CHAPTER 5 TECHNICAL SUPPORT 50 TECHNICAL SUPPORT This chapter contains directory to technical support ...

Страница 51: ...ontact us 5 1 Software Developer Support Winmate provides the following development kits SDK for IBMH100 M Series Box PC Item File Type Description 1 Watchdog SDK AP Watchdog SDK and AP You can download SDK and Drivers from Winmate Download Center or Winmate File Share Winmate Download Center http www winmate com DownCenter DownLoadCenter asp DownType 2905 Winmate File Share https winmate box com ...

Страница 52: ...__________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ _________________________________________________...

Страница 53: ...USER MANUAL APPENDIX A PRODUCT SPECIFICATIONS 53 PRODUCT SPECIFICATIONS This section includes IBMH100 technical specifications Appendix ...

Страница 54: ...k 3pin 2 x Gigabite LAN 4 x USB2 0 1 x HDMI Output 1 x D Sub15 VGA Output 1 x RS232 422 485 selectable serial port 1 x Audio in Jack 1 x Audio out Jack Physical Buttons 1 x Reset Key 1 x Power Button Indicator 2 5 SSD indicator Power Supply Power Input 12 24V DC in with protection Fuse Power Adapter 110 240 AC to 12V DC out 80W power Adapter Mechanical Specifications Housing Aluminum housing Mount...

Страница 55: ...8 Windows 10 1 Chipset Driver 2 Graphics Driver 3 Audio Driver 4 Ethernet Driver 5 Intel Sideband Fabric Device Intel MBI Driver 6 Intel Trusted Engine Interface Intel TXE Driver 7 USB 3 0 Driver 9 Winmate Watchdog Driver Winmate provides the following development kits SDK for IBMH100 PRO Series Industrial PC Item File Type Description 1 Watchdog SDK AP Watchdog SDK and AP ...

Страница 56: ...Winmate Inc 9F No 111 6 Shing De Rd San Chung District New Taipei City 24158 Taiwan R O C Tel 886 2 8511 0288 Fax 886 2 8511 0211 Email sales winmate com tw Official website www winmate com ...

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