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Chapter 6: Technical Support

6.1 Software Developer Support

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6.2 Problem Report Form

IoT Gateway

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Product Serial Number: ___________________________

Problem Description:

Please describe the problem as clearly as possible. Detailed description of the

occurred problem will allow us to find the best solution to solve the problem as soon as possible.
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Содержание EAC Mini EACIL67

Страница 1: ... instructions carefully before using this product and save this manual for future use IP67 IoT Gateway Intel Apollo Lake N3350 1 1 GHz EAC Mini EACIL67 User Manual Document Version 1 0 Document Part Number 91521110102V ...

Страница 2: ... 2 1 4 USB 3 1 Type C Connector 17 2 2 Hardware Installation 18 2 2 1 mSATA Installation 18 2 2 2 External Antenna Installation 18 2 3 Connecting Power 19 Chapter 3 Mounting 20 3 1 Wall Desk Mount 21 3 2 VESA Mount 22 Chapter 4 Insyde UEFI BIOS Setup 23 4 1 How and When to Use BIOS Setup 24 4 2 BIOS Functions 25 4 2 1 Main Menu 25 4 2 2 Advanced Settings 26 4 2 3 Security Menu 43 4 2 4 Power Menu ...

Страница 3: ...n Engine Driver Installation 58 5 4 Serial IO Driver Installation 60 5 5 LAN Driver Installation 63 Chapter 6 Technical Support 66 6 1 Software Developer Support 67 6 2 Problem Report Form 67 Appendix 68 Appendix A Order Information 69 ...

Страница 4: ...the invoice date If the customer discovers a defect we will at his her option repair or replace the defective product at no charge to the customer provide it is returned during the warranty period of one year with transportation charges prepaid The returned product must be properly packaged in its original packaging to obtain warranty service If the serial number and the product shipping data diff...

Страница 5: ...ely disconnect the power cord from your chassis whenever you work with the hardware Do not make connections while the power is on Sensitive electronic components can be damaged by sudden power surges Only experienced electronics personnel should open the PC chassis Warning During heavy loading in 50 C environment the top side of the EAC Mini may be over 70 C Please do not touch these parts with yo...

Страница 6: ...pment o The equipment has been exposed to moisture o The equipment does not work well or you cannot get it to work according to the user manual o The equipment has been dropped and damaged o The equipment has obvious signs of breakage Do not leave this equipment in an uncontrolled environment where the storage temperature is below 20 C 4 F or above 60 C 140 F It may damage the equipment Caution Us...

Страница 7: ...kely to cause harmful interference in which case the user will be required to correct the interference at him own expense European Union This equipment is in conformity with the requirement of the following EU legislations and harmonized standards Product also complies with the Council directions Electromagnetic Compatibility Directive 2014 30 EU EN55024 2010 A1 2015 o IEC61000 4 2 2009 o IEC61000...

Страница 8: ...teway provides information for specific user needs and includes EAC Mini EACIL67 Quick Start Guide describes how to get the box computer up and running EAC Mini EACIL67 User Manual contains detailed description on how to use the display its components and features Note Some pictures in this guide are samples and can differ from actual product Revision History Version Date Note 1 0 16 Aug 2018 Init...

Страница 9: ...9 Chapter 1 Introduction Chapter 1 Introduction This chapter provides the EAC Mini EACIL67 IoT Gateway product overview describes its features and hardware specifications ...

Страница 10: ...erver Compact size and full IP67 protection from dust and against the effects of immersion in water make EAC mini suitable for IoT smart factory and machine automation applications both indoor and outdoor 1 2 Product Features Winmate EAC Min EACIL67 IoT Gateway offers the following features Intel Apollo Lake N3350 1 1 GHz Fanless cooling system Compact size 100 x 115 x 30 mm w o mounting bracket F...

Страница 11: ...rnal I O USB 1 x USB2 0 1 x USB Type C Alt Mode Display Port A V output USB data Provides up to 10W 5V 2A Power Ethernet 2 x Giga LAN Power Management Power Supply 9V to 36V DC M12 type connector Mechanical Specification Dimensions 100 W x 115 H x 30 D mm Weight 1 kg Mounting Desk Mount Default Wall Mount Default VESA Mount Optional Cooling System Fanless Enclosure Metal Housing Environment Operat...

Страница 12: ... contact us immediately Standard factory shipment list EAC Mini EACIL67 IoT Gateway Quick Start Guide Hardcopy Driver CD User Manual Digital Version M12 Power Cable Varies by product specifications P N 91521110102T P N 91711110100V P N 94JL020120K0 Optional accessories based on your order IP67 USB Type C Cable 2 m IP67 USB Type A Cable 2 m IP67 LAN Cable 2 m VESA Mount Kit P N 9480240240K2 P N 948...

Страница 13: ...13 Chapter 1 Introduction 1 6 Appearance This section includes front and rear side I O ports location of the EACIL67 IoT Gateway Front Side Rear Side ...

Страница 14: ...14 EAC Mini EACIL67 IoT Gateway User Manual 1 7 Dimensions All dimensions shown in mm millimeters ...

Страница 15: ...15 Chapter 2 Hardware Installation Chapter 2 Hardware Installation This chapter provides information on how to use external I O and the installation of EAC Mini EACIL67 IoT Gateway hardware ...

Страница 16: ... 0 Type A Connector EAC Mini EACIL67 has one M12 type USB 2 0 connector Use waterproof cable to connect EACIL67 to external devices such as mouse or keyboard USB 2 0 Type A Connector Pin Assignments 2 1 3 Giga LAN Connector EAC Mini EACIL67 has two M12 type Giga LAN connectors located in front and rear side Use waterproof cable to connect EACIP67 to Ethernet Giga LAN Connector Pin Assignments Pin ...

Страница 17: ...wer Use waterproof cable to connect EACIL67 to external devices such as external PC mouse or keyboard Important The ALT mode display signal will have a picture after entering the OS USB 3 1 Type C Connector Pin Assignments Pin Signal Name Pin Signal Name A1 GND B1 GND A2 TX1 B2 TX2 A3 TX1 B3 TX2 A4 VBUS B4 VBUS A5 CC1 B5 CC2 A6 D B6 D A7 D B7 D A8 SUB1 B8 SUB2 A9 VBUS B9 VBUS A10 RX2 B10 RX1 A11 R...

Страница 18: ... 3 Screw the two screws on board to fix mSATA 4 Screw back the bottom cover 2 2 2 External Antenna Installation Notice that external antenna is an optional feature of the EAC Mini EACIL67 If you order EAC Mini EACIL67 with Wi Fi SMA antenna comes pre installed To install external SMA antenna 1 Remove the rubber cap on the SMA connector before installing the antenna 2 Align the antenna with the SMA...

Страница 19: ...er input voltage or polarity can cause system damage Caution When booting up at 20 deg C environment the computer will spend around 10 min to warm up the internal components Connecting Power Connect EAC Mini to 9 36V DC The power source can either be from a power adapter or an in house power source Note If EAC Mini will start to open and go into Windows when you plug the power you can follow the B...

Страница 20: ...The EAC Mini supports five types of mounting wall and desk mounting by default and optional VESA mount solutions You can purchase mounting kit from Winmate as an optional accessory This chapter provides step by step mounting guide for all available mounting options ...

Страница 21: ...nting brackets for wall desk mounting are supplied with the EAC Mini Mounting Instruction 1 Fasten screws to secure L shape mounting brackets to the EAC Mini 2 Place the EAC Mini on the fixture ex table and fasten screws to secure the unit to the fixture ...

Страница 22: ... optional accessory VESA Mounting Kit Part Number 98K000A000BJ Mounting Instruction 1 Mark the location of the screw holes on the fixture ex wall 2 Align the VESA mounting bracket with the screw location 3 Place the EAC Mini on the VESA mounting bracket and fasten screws to secure and the EAC Mini to the fixture ...

Страница 23: ...up Chapter 4 Insyde UEFI BIOS Setup BIOS Setup Utility is a program for configuration basic Input Output system settings of the computer for optimum use This chapter provides information on how to use BIOS setup its functions and menu ...

Страница 24: ...sage on screen indicates to check BIOS setup 2 Restoring the factory default settings 3 Modifying the specific hardware specifications 4 Necessity to optimize specifications BIOS Navigation Keys The following keys are enabled during POST Key Function Del Enters the BIOS setup menu ESC Pressing the ESC key stops the POST Press any other key to resume the POST The following Keys can be used after en...

Страница 25: ...luding BIOS version processor RC version system language time and date BIOS Setting Description Setting Option Effect Language Displays the system language English is set up by default Adjustment of the language Set the language in other language The language in this device is English System Time This is current time setting The time is maintained by the battery when the device is turned off Time ...

Страница 26: ...ion Handle advanced BIOS settings page with caution Any changes can affect the operation of your computer BIOS Setting Description Setting Option Effect Boot Configuration Configures Boot parameters Enter Opens submenu Uncore Configuration Configures Uncore parameters Enter Opens submenu South Cluster Configuration Configures South Cluster parameters Enter Opens submenu Security Configuration Conf...

Страница 27: ...apter 4 Insyde UEFI BIOS Setup 4 2 2 1 Boot Configuration 4 2 2 2 GOP and IGD Configuration BIOS Setting Description Setting Option Effect OS Selection Select the OS of your computer Windows Linux Select OS ...

Страница 28: ...m to select Primary Display Auto IGD PCIe Select which of IGD PCI Graphics device should be primary display RC6 Render Standby Use this item to enable or disable Render Standby This item will be read only if SOix enabled Enabled Disabled Check to enable Render Standby support PC6 should be enabled if SOix is enabled GTT Size Use this item to select GTT Size 2MB 4MB 8MB Select the GTT Size Aperture...

Страница 29: ...able GT PM Support Enabled Disabled Enable Disable GT PM Support PAVP Enable Use this item to enable or disable PAVP Enabled Disabled Enable Disable PAVP BIOS Setting Description Setting Option Effect PCI Express Configuration Use this item to select PCI Express parameters Enter Opens submenu SATA Drives Use this item to change SATA Drives parameters Enter Opens submenu SCC Configuration Use this ...

Страница 30: ...d Enable Disable PCI Express Port 8xh Decode Peer Memory Write Enable Use this item to select Peer Memory Write parameters Enabled Disabled Enable Disable Peer Memory Write Compliance Mode Use this item to select Compliance Mode parameters Enabled Disabled Enable Disable Compliance Mode PCI Express Root Port 3 LANE0 Control the PCI Express Root Port 3 Lane 0 Enter Opens submenu PCI Express Root Po...

Страница 31: ...31 Chapter 4 Insyde UEFI BIOS Setup PCI Express Root Port ...

Страница 32: ...abled Enabled Enable Disable SENFE SECE Configure Root PCI Express System Error on Correctable Error Disabled Enabled Enable Disable SECE PMI SCI Configure PCI Express PMI SCI Disabled Enabled Enable Disable PMI SCI Hot Plug Configure PCI Express Hot Plug settings Disabled Enabled Enable Disable Hot Plug PCI Speed Configure PCI Speed Auto Gen 1 Gen2 Set PCI Speed parameters Transmitter Half Swing ...

Страница 33: ...33 Chapter 4 Insyde UEFI BIOS Setup 4 2 2 4 SATA Drives ...

Страница 34: ... Hot Plug Capability Enable or Disable SATA Port 0 Hot Plug Capability Enabled Disabled If enabled SATA port will be reported as Hot Plug capable Spin Up Device Configure Spin Up Device settings Enabled Disabled If enabled for any of ports Staggered Spin Up will be performed and only the drives which have this option enabled will spin up at boot Otherwise all drives spen up at boot SATA Device Typ...

Страница 35: ...d Support SCC eMMC Support D28 F0 Configure SCC eMMC Support settings Enabled Disabled Enable Disable SCC eMMC Support eMMC Max Speed Select the eMMC speed allowed HS400 HS200 DDR50 Select the eMMC speed SCC UFC Support D29 F0 Configure SCC UFC Support settings Enabled Disabled Enable Disable SCC UFC Support SCC SDIO Support D30 F0 Configure SCC SDIO Support settings Enabled Disabled Enable Disabl...

Страница 36: ...led Disabled Once disabled XHCI would be function disabled none of the USB devices are detectable and usable during boot and in OS Do not disable it unless for debug purpose USB Per Port Control Configure USB Per Port Control settings Enabled Disabled Control each of the USB ports 0 3 enable disable XDCI Support Configure XDCI Support settings Enabled Disabled Enable Disable XDCI Support XDCI Disa...

Страница 37: ...ck Gating Configure 8254 Clock Gating settings Enabled Disabled Enable Disable 8254 Clock Gating State After G3 Specify which state to go to when power is re applied after a power failure G3 State S0 State System will boot directly as soon as power applied S5 State System keeps in power off state until power button is pressed Clock Spread Spectrum Configure Clock Spread Spectrum settings Enabled D...

Страница 38: ...AC Mini EACIL67 IoT Gateway User Manual 4 2 2 8 TXE and TPM Configuration BIOS Setting Description Setting Option Effect Target TPM device Configure Target TPM device settings fTPM dTPM Select fTPM or dTPM ...

Страница 39: ...is value controls the temperature of the ACPI Critical Trip Point the point in which the OS will shut the system off Disabled 15C 103C Select the value NOTE 100C is the Plan of Record POR for all Intel Mobile Processors Passive Trip Point This value controls the temperature of the ACPI Passive Trip Point the point in which the OS will begin throttling the processor Disabled 15C 103C Select the val...

Страница 40: ...fect WDT Configure WDT settings Enabled Disabled Enable Disable WDT Hardware Monitor Check Hardware Monitor settings Press Enter Open sub menu GPIO Group 0 Configuration Check GPIO Group 0 Configuration Press Enter Open sub menu GPIO Group 9 Configuration Check GPIO Group 9 Configuration Press Enter Open sub menu ...

Страница 41: ...uration BIOS Setting Description Setting Option Effect Internal Resistance User can pull internal resistance push pull open drain Push Pull Open Drain Set Push Pull or Open Drain Input Output Mode Set the GPIO is input or output Input Output Set the GPIO is input or output ...

Страница 42: ...Mini EACIL67 IoT Gateway User Manual 4 2 2 11 H2oUve Setup BIOS Setting Description Setting Option Effect H2oUve Support Enable Disable Interface for H2oUve tool Enabled Disabled Enable Disable H2oUve Support ...

Страница 43: ...scription Setting Option Effect TrEE Protocol Version Select TrEE Protocol Version 1 0 or 1 1 1 0 1 1 Select TrEE Protocol Version TPM Availability Configure TPM Availability settings Available Available Hidden When hidden do not expose TPM to 0 TPM Operation Configure TPM Operation settings No Operation Enabled Disabled Change EPS Select one of the supported operation to change TPM2 state ...

Страница 44: ...44 EAC Mini EACIL67 IoT Gateway User Manual 4 2 4 Power Menu BIOS Setting Description Setting Option Effect CPU Configuration Check CPU Configuration Press Enter Opens sub menu ...

Страница 45: ...n you want to enable VT d feature TM1 Configure TM1 settings Enabled Disabled Enable or disable TM1 AES N1 Configure AES N1settings Enabled Disabled Enable or disable AES N1 DIS Configure DIS settings Enabled Disabled Enable or disable Digital Thermal Sensor Active Processor Cores Configure Active Processor Cores settings Enabled Disabled Enable this to disable core in each processor package Monit...

Страница 46: ... allow processor cores to run faster than the base operating frequency if it is operating below power current and temperature specification limits Power Limit 1 Enable Configure Power Limit settings Enabled Disabled Enable Disable Power Limit Power Limit 1 Clamp Mode Configure Power Limit Clamp Mode settings Enabled Disabled Enable Disable Power Limit Clamp Mode Power Limit 1 Power Power Limit 1 i...

Страница 47: ...47 Chapter 4 Insyde UEFI BIOS Setup 4 2 5 Boot Menu ...

Страница 48: ...rrent at power up and to allow the host to sequence the spin up of devices Add Boot Options Position in Boot order for Shell Network and Removable First Last Select Add Boot Options first or last ACPI Selection ACPI Selection Acpi1 0B Acpi3 0 Acpi4 0 Acpi5 0 Acpi6 0 Acpi6 1 Select booting to USB Boot Configure USB Boot settings Enabled Disabled Disable or enable booting to USB boot devices UEFI OS...

Страница 49: ...49 Chapter 4 Insyde UEFI BIOS Setup 4 2 3 1 Boot Type Order 4 2 6 Exit Menu ...

Страница 50: ...he computer and when the boot screen shows up press Tab F6 to initiate the Recovery Wizard 3 The following screen shows the Recovery Wizard Click Recovery button to continue 4 A warning message about data loss will show up Make sure the data is backed up before recovery and click Yes to continue 5 Wait the recovery process to complete During the recovery process a command prompt will show up to in...

Страница 51: ...o open Watchdog utility 3 In Watchdog utility window set countdown time and periodically feed time or disable watchdog Example Every 10 min watchdog will monitor the system in case any error occurs the system will restart automatically when the countdown time reaches 0 Every 9 min watchdog timer will be reset to 10 min Setting Description Watchdog Countdown Time The system automaticity restarts wh...

Страница 52: ...i EACIL67 IoT Gateway User Manual Chapter 5 Driver Installation This chapter provides instructions on how to install drivers on the EAC Mini IoT Gateway Notice that pictures in this example are for Windows 10 OS ...

Страница 53: ...Chapter 5 Driver Installation 5 1 Chipset Driver Installation To install chipset driver 1 Open the driver CD and double click on Chipset driver 2 The system opens installation window click Next to continue ...

Страница 54: ...EAC Mini EACIL67 IoT Gateway User Manual 3 Click Accept to agree to the license terms 4 Check installation details and click Install 5 The installation is complete click Finish to exit installation window ...

Страница 55: ...Chapter 5 Driver Installation 5 2 Graphic Driver Installation To install graphic driver 1 Open the driver CD and double click on Graphic driver 2 The system opens installation window click Next to continue ...

Страница 56: ...56 EAC Mini EACIL67 IoT Gateway User Manual 3 Click Accept to agree to the license terms 4 Check installation details and click Install 5 Wait for the system to install the driver ...

Страница 57: ...57 Chapter 5 Driver Installation 6 The installation is complete click Next to continue 7 Select Accept and exit installation window ...

Страница 58: ...way User Manual 5 3 TXE Trusted Execution Engine Driver Installation To install TXE Trusted Execution Engine driver 1 Open the driver CD and double click on TXE driver 2 The system opens installation window click Next to continue ...

Страница 59: ...59 Chapter 5 Driver Installation 3 Click Next to agree to the license terms 4 Check installation details and click Next 5 Wait for the system to install the driver ...

Страница 60: ...e installation is complete click Finish to exit installation window 5 4 Serial IO Driver Installation To install Serial IO driver 1 Open the driver CD and double click on Serial IO driver 2 The system opens installation window click Next to continue ...

Страница 61: ...61 Chapter 5 Driver Installation 3 Click Accept to agree to the license terms 4 Check installation details and click Install 5 Click Next to continue ...

Страница 62: ...62 EAC Mini EACIL67 IoT Gateway User Manual 6 Wait for the system to install the driver 7 The installation is complete click Finish to exit installation window ...

Страница 63: ...63 Chapter 5 Driver Installation 5 5 LAN Driver Installation To install LAN driver 1 Open the driver CD and double click on LAN driver 2 The system opens installation window ...

Страница 64: ...64 EAC Mini EACIL67 IoT Gateway User Manual 3 Click Next to continue 4 Press Next to continue 5 Press Next to continue ...

Страница 65: ...65 Chapter 5 Driver Installation 6 Press Install 7 Wait for the system to install driver 8 The installation is complete click Finish to exit installation window ...

Страница 66: ...oftware Development Kit SDK Free technical support is available from our engineers every business day We are always ready to give advice on application requirements or specific information on the installation and operation of any of our products If any problem occurs fill in problem report form enclosed and immediately contact us ...

Страница 67: ...___________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ ____________________...

Страница 68: ...68 EAC Mini EACIL67 IoT Gateway User Manual Appendix This chapter provides additional information about EAC Mini EACIL67IoT Gateway ...

Страница 69: ...B eMMC 1 x USB Type C 1 x USB Type A 2 x GbELAN EACIL67 101 A464 Intel N3350 4G RAM 64GB eMMC 1 x USB Type C 1 x USB Type A 2 x GbELAN Wi Fi EACIL67 104 A464 Intel N3350 4G RAM 64GB eMMC 1 x USB Type C 1 x USB Type A 2 x GbELAN CANBus Additional order options Item Specifications Mounting VESA Mount Kit P N 98K000A000BJ External Antenna WLAN External Antenna P N 397SM0000003 ...

Страница 70: ..._______________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ ________________...

Страница 71: ...__________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ ___________________________________________________________________________...

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