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8. Troubleshooting

8. LCD Error Messages

The table below is a list of Satellite Interface error messages that may be displayed on the LCD Status Screen during

operation.

Before calling for service, please read the solutions section of the table carefully for your specific error message. You may

be able to fix some simple problems.

Always power cycle your Satellite Interface system by powering the system off then on if you receive an error message.

If the error message is not repeated, a slight system error may have occurred. Also power cycle the unit each time a solu-

tion is tested.

LCD Error Message

Cause

Solutions

SATELLITE SEARCH

FAILED

Stationary search has failed after scanning

all elevation angles

1. Be sure there is an unobstructed view of de-

sired satellite(s)

2. Check for 12VDC to 18VDC on coax cable on

roof connected to receiver

3. Check all coax connections

4. Excessive dome moisture buildup and poor

weather may disrupt your satellite reception

ELEVATION HOME

FAILED

Elevation Limit Switch was not located

Power cycle the Satellite Interface

AZIMUTH HOME

FAILED

Azimuth Limit Switch was not located

Power cycle the Satellite Interface

TUNER / DEMOD

FAILED

Cannot communicate with satellite tuner

Power cycle the Satellite Interface

GYRO

FAILED

Gyro initiation failed on in-motion system. 1. Unplug gyro cable (usb cable) on Movin’

View. Check connections

2. Power cycle the Satellite Interface

GPS

FAILED

GPS initialization failed at antenna power

Power cycle the Satellite Interface

WAITING TO

ACQUIRE GPS

A valid GPS signal has not been acquired 1. Be sure that GPS antenna is not obstructed

2. Sometimes after extended travel, GPS may

take up to 20 minutes to fully download

3. Be sure that GPS antenna cable is fully seated

into connector on electronics board

IDU CONFIG

Communication between Sat Interface and

antenna has failed

1. Restart system

2. Check communication cabling

LNB POLARITY

DEFAULT FAILED

Antenna is unable to control the Sat Inter-

face LNB voltage

1. Check communication cabling

NO RECEIVER

VOLTAGE!

Satellite receiver voltage is not detected at

Sat Interface

1. Check that sat receiver “satellite in” coax ca

ble is connected to proper port on sat interface

2. Replace receiver cable

LNB SHORT!

Satellite receiver voltage is present but no

LNB voltage is detected

1. Check coax cable from antenna to sat inter-

face; cable may have been installed incorrectly

or damaged during installation

lost antenna

communications

Communication to the antenna has failed

1. Check data cable to antenna

2. Check power cable to antenna

Содержание WB-2000

Страница 1: ... 288 8094 FAX 319 754 0787 www winegard com Printed in U S A Winegard Company 2007 2452114 WINEGARD Converter required for DIRECTV HD programming only Sold separately TO INTERFACE DISH TO CONTROL TO RECEIVER Made in USA WINEGARD COMPANY BURLINGTON IOWA 2410447 DIRECTV 110 HD CONVERTER MODEL WB 1100 7 SELECT ENTER Service P rovider DTV DISH BELL POWER Satellite Interface ...

Страница 2: ......

Страница 3: ...provided by companies other than Winegard Company does not represent any endorsement of those products or services Congratulations You have selected the Winegard Satellite Interface your source for High Definition Satellite Programming The Satel lite Interface Box enhances your RoadTrip or Movin View Satellite Systems allowing access to more satellites and more HD programming The Satellite Interfa...

Страница 4: ...face to Primary Dish Net or ExpressVU HD Receiver 11 3 6 Connect Satellite Interface to 110VAC Power 11 3 7 Install Software Update With Clone Box 12 3 8 Connect Data Cable to Electronics Board and Replace Dome 13 4 DirecTV Operation 14 4 1 DirecTV Overview 14 4 2 DirecTV First Time Setup 14 4 3 Watching DirecTV Programming 15 5 Dish Network Operation 17 5 1 Dish Network Overview 17 5 2 Dish Netwo...

Страница 5: ... 8 Troubleshooting 31 8 1 LCD Error Messages 31 8 2 Solutions to Common Operating Issues 32 Appendices 33 A Wiring Diagrams 33 B Recommended Receivers 36 C Normal Operating Messages 36 ...

Страница 6: ...System is compatible with the following Winegard Automatic Satellite Systems Product Line Model Movin View MV 3500 MV3500A MV3535A MV3500T MV3535T WI3535T MV 0500 RoadTrip RT1200S RT1235S RT1200T RT1235T RTS 12W RTS 12B RTT 12W RTT 12B MV 0500 must be upgraded to MV3500A electronics Contact Winegard Customer Service for details 1 2 Parts Provided With HD System 1 HD Satellite Interface Box 2 Clone...

Страница 7: ... only Satellite 110 W provides most of the High Definition con tent When satellite 110 W is selected the HD Converter converts the signal to a frequency that can be read by your DirecTV High Definition receiver 110 HD CONVERTER MODEL WB 1100 WINEGARD COMPANY BURLINGTON IOWA TO RECEIVER TO INTERFACE DISH TO CONTROL Made in USA 1 5 Accessing the Main Menu You can access the Satellite Interface Main ...

Страница 8: ... for Installation 1 Drill 2 Phillips 2 Screwdriver or drill bit 3 5 16 nut driver bit 4 RG 6 coax stripper and crimping tool 5 7 16 open ended wrench 6 Sealant check with your RV manufacturer for proper type 7 Small flat head screwdriver Select a Location to Install the Satellite Interface For best results the Winegard Satellite Interface should be installed near the primary receiver in your RV Be...

Страница 9: ... side screws and disconnect from board Unscrew top two screws and remove connector from cable Do not lose green connector Cut wire ties and pull power cable out of dome Locate end of new power data cable with LONGER exposed data cable Route this end of the power data cable through power wire hole With top screws facing up insert power wire into saved green connector and screw down top screws to se...

Страница 10: ...K RED Screw in side screws to secure to box See Figure 3 5 Do not cut the power data cable You should coil excess cable in side or behind the cabinet Figure 3 5 Figure 3 4 Red Wire Black Wire At this point if your Satellite System does not need a software update or has already been updated you may plug the data cable inside of dome into the modular con nection on the electronics board Verify that ...

Страница 11: ...ore information Figure 3 6 3 5 Connect Satellite Interface to Primary HD Receiver Depending on your satellite service provider you must connect the Satellite Interface to your primary HD receiver in 1 of 2 ways The DirecTV installation begins on the next page See page 11 for Dish Network and Bell ExpressVU installation SAT ANTENNA IN SAT RECEIVER OUT FACTORY USE ONLY HD CTRL 1 HD CTRL 2 COMM OUT 1...

Страница 12: ...r See Appendix A for a complete wiring diagram A secondary stand ard DirecTV receiver does not require a second HD Converter 3 5 1 Connect Satellite Interface to Primary DirecTV HD Receiver Each DirecTV HD Receiver requires the 110 W HD Converter Sold separately model WB 1100 Be sure you have at least 1 converter before you proceed Using a mini coax cable provided with the HD Converter connect Sat...

Страница 13: ...TORY USE ONLY HD CTRL 1 HD CTRL 2 COMM OUT 1 TO SAT ANTENNA DC IN DC OUT TO SAT ANTENNA BLK RED Satellite Interface Figure 3 8 Primary Dish Network or ExpressVU HD Receiver If connecting a secondary HD or standard definition receiver route secondary coax cable from satellite antenna to Satellite In on receiver 3 6 Connect the Satellite Interface to 110VAC Power Plug AC Power Adapter into DC IN por...

Страница 14: ...to a satellite If not already done remove the dome by removing the 8 dome screws Do not lose the dome screws Connect the 25 clone box data cable to the modular port on the clone box Connect the other end to the modular data port on the satellite antenna s electronics board See Figure 3 9 It is okay if the dish is moving during the soft ware update The clone box will automatically begin the softwar...

Страница 15: ...ni cation with satellite antenna 3 8 Connect Data Cable to Electronics Board and Replace Dome If you have already installed power data cable you are ready to finish the rooftop installation After disconnecting the clone box data cable plug in the modular data cable from the power data cable into the modular connection on the electronics board See Figure 3 10 Figure 3 10 Note Movin View board shown...

Страница 16: ...in the Main Menu Press ENTER to confirm Satellite Setup 4 2 DirecTV First Time Setup Configure Satellite Interface box for DirecTV programming Press Power to power on the Satellite Interface and Satellite Antenna The antenna will begin it s search for its pre set satellite Access the Main Menu Press and hold the ENTER button for 2 seconds Press SELECT to choose Yes Press ENTER to confirm Sat Provi...

Страница 17: ...atellite To change the alternate satellite press SELECT to choose your desired alternate satellite Press ENTER to confirm If you are watching satellite 101 W programming changing the alternate satellite will not affect your viewing until you change to a channel on the alternate satellite If you are watching programming on one of the alternate satellites and switch to the other your dish will move ...

Страница 18: ...SELECT to high light 119 Press ENTER to confirm Because you were on an alternate satellite already the dish will immediately move to satel lite 119 W Change to a channel on that satellite and watch your program Finally you decide to watch a standard definition program on satellite 101 W Select the channel and the dish will seamlessly toggle to satellite 101 W If you power off the Satellite Interfa...

Страница 19: ...ork satellites including 61 5 W and 148 W More information on manual mode is available in Section 7 2 Toggle the dish will automatically move between satellites by changing channels on your remote control 5 2 Dish Network First Time Setup Configure Satellite Interface box for Dish Network programming Press Power to power on the Satellite Interface and Satellite Antenna The antenna will begin it s ...

Страница 20: ...you move your receiver For example if your receiver is in your home and you move it to your RV you must run the check switch test once your RV s satellite system is on signal If you move your receiver from your RV to your home you should run the check switch after you have connected your receiver to your home antenna Refer to your receiver manual for more information Install the Satellite Switch F...

Страница 21: ...nsponders may not be active See Figure 5 1 Select Check Switch from the Point Dish Screen Be sure that any options such as Alternate or Superdish are unchecked Select Test The receiver will test the satellite antenna to verify which switch should be in stalled After the test is completed the check switch screen will report the result See Figure 5 2 Figure 5 1 Actual Screen may vary Figure 5 2 Actu...

Страница 22: ...ellite an tenna in Manual Mode Rather than toggling automatically between satellites you must select your satellite through the Satellite Interface Before you can operate in manual mode you must first clear the installed switch out of the receiver Power off the Satellite Interface Disconnect the coax cable to Satellite In on the back of the receiver You must not be on signal to clear out the switc...

Страница 23: ...ll automatically switch satel lites by changing channels on your remote control 6 2 Bell ExpressVU First Time Setup Configure Satellite Interface box for Bell ExpressVU programming Press Power to power on the Satellite Interface and Satellite Antenna The antenna will begin it s search for its pre set satellite Access the Main Menu Press and hold the ENTER button for 2 seconds Press SELECT to choos...

Страница 24: ...e check switch after you have connected your receiver to your home antenna Refer to your receiver manual for more information Install the Satellite Switch For most Bell ExpressVU receivers the following commands will help you navigate to the correct menu locations If you need help reaching the following menu s refer to your receiver s manual The Bell ExpressVU switch is a receiver setting not a ph...

Страница 25: ...sult The switch type installed should be SW42 If this switch is not installed cor rectly please run the check switch test again 6 3 Watching Bell ExpressVU programming Power on the Winegard Satellite Interface In a few moments the satellite antenna will begin its search routine It will verify satellites and lock onto Dish Network satellite 91 W If you have an in motion antenna the antenna will con...

Страница 26: ...nu Diagnostics Configuration Exit To Exit the Main Menu at any time press SELECT until Exit is selected Press ENTER to confirm You will return to the status screen 7 2 Satellite Setup Menu Automatic Mode From the Satellite Setup menu you may choose your satellite service provider to operate in Automatic Mode or you may choose to control the antenna in Manual Mode For more in formation on Automatic...

Страница 27: ...lite signal will be reacquired See the chart below for a list of satellites available in manual mode Service Provider Available Satellites Dish Network 61 5 W 110 W 119 W 129 W 148 W DirecTV 72 5 W 101 W 119 W Bell ExpressVu 82 W 91 5 W DirecTV Satellite 110 W is not available in Manual Mode Note for Dish Network and Bell ExpressVU Manual Mode operation To operate in Manual Mode for Dish Network o...

Страница 28: ... your service provider for instructions on choosing your service provider To Operate in Manual Mode From the Main Menu press ENTER to confirm Satellite Setup Press SELECT to select Manual Mode Press ENTER to confirm Press SELECT to cycle through the available satellites When you have selected your desired satellite press ENTER A Confirmation screen will appear and you will be prompted to Save Chan...

Страница 29: ...e the satellite antenna is actively following the satellite If the antenna senses RV movement it will move along with the RV The antenna will automatically enter Sleep Mode if it does not sense movement in the RV for 7 minutes In sleep mode the antenna remains motionless on the satellite signal Sleep Menu options flow in the following order Enter Sleep Exit Sleep Mode Set Sleep Time Default Sleep ...

Страница 30: ...000 1999 and is measured in seconds Note By setting the Sleep Timer to 0000 the Dish will never enter Sleep Mode The Dish will constantly track the satellite whether stationary or in motion Press SELECT to increase selected digit by 1 Press ENTER to confirm digit and move to next digit After 4th digit is set press ENTER to confirm new time You will be prompted to Save Setting Press SELECT to selec...

Страница 31: ...SW Version ODU HW Version DSQ SW Version Exit Menu Option Explanation IDU SW Version Satellite Interface Software Version Installed IDU HW Version Satellite Interface Hardware Version ODU SW Version Satellite Dish Software Version Installed ODU HW Version Satellite Dish Hardware Version DSQ SW Version DiSEQ Software Version Installed To check software versions follow these steps From the Main Menu...

Страница 32: ... 5 Configuration Menu The Configuration Menu is only to be used by Winegard Authorized Dealers or under the direction of Winegard personnel The Configuration Menu is password protected for Winegard use only ...

Страница 33: ...D Cannot communicate with satellite tuner Power cycle the Satellite Interface GYRO FAILED Gyro initiation failed on in motion system 1 Unplug gyro cable usb cable on Movin View Check connections 2 Power cycle the Satellite Interface GPS FAILED GPS initialization failed at antenna power up Power cycle the Satellite Interface WAITING TO ACQUIRE GPS A valid GPS signal has not been acquired 1 Be sure ...

Страница 34: ...r None you may have an incompatible switch installed Read Section 5 2 for instructions on removing switch I cannot access all of my channels for Dish Network or DirecTV You must wait for the guide for your service provider to fully download If the channel has not loaded into your guide you will not be able to watch the channel Check that the channel you are trying to receive is available on the sa...

Страница 35: ... Movin View Antenna Primary Coax Cable Out Data Power Cable Bundle Modular Data Cable 12VDC Power Cable Black Red SATELLITE IN Winegard HD Satellite Interface Coax Out to Primary Receiver Primary Dish Network HD Receiver Note Refer to your receiver s manual for television connection instructions Secondary Coax Cable Out SATELLITE IN Secondary Dish Network Receiver optional 110 V Power Note May be ...

Страница 36: ... Out Data Power Cable Bundle Modular Data Cable 12VDC Power Cable Black Red SATELLITE IN Winegard HD Satellite Interface Coax Out to Converter Primary DirecTV HD Receiver Note Refer to your receiver s manual for television connection instructions Secondary Coax Cable Out SATELLITE IN Secondary DirecTV Receiver optional 110 V Power 110 HD CONVERTER MODEL WB 1100 WINEGARD COMPANY BURLINGTON IOWA TO ...

Страница 37: ...ce Coax Out to Converter Primary DirecTV HD Receiver Note Refer to your receiver s manual for television connection instructions Secondary Coax Cable Out SATELLITE IN Secondary DirecTV HD Receiver 110 V Power 110 HD CONVERTER MODEL WB 1100 WINEGARD COMPANY BURLINGTON IOWA TO RECEIVER TO INTERFACE DISH TO CONTROL Made in USA coax to receiver Coax Out to Control 1 110 HD CONVERTER MODEL WB 1100 WINE...

Страница 38: ...en will also give feedback when an error has occurred either in the antenna or in communication with the antenna Message Dish Status To Clear SLEEP MODE Stationary Units Target satellite has been acquired In Motion Units Target satellite has been acquired vehicle exited Tracking Mode to sleep Mode Press ENTER to clear manually and return to status screen or wait 1 minute to automatically clear HOM...

Страница 39: ...e address and phone number Customer must also provide proof of purchase to verify the product is under warranty If the product is returned before the expiration of the warranty period Winegard Company will at its option either repair or replace the product This Limited Warranty does not apply if the product has been damaged deteriorates malfunctions or fails from improper installation misuse abuse...

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