Troubleshooting
ANTENNA CONNECTION FAILED
Check the data cable connection on the back of the interface box. It may not be
connected properly.
EL HOME FAILURE
Something is preventing the mount from raising as it attempted to find the
HOME position. Look for obstructions if the unit has recently been manually
raised or if the electronics have been replaced. The calibration may need
to be reset. Contact Winegard Technical Support at [email protected] or
1-800-788-4417.
AZ MOTOR STALLED
Something is preventing the mount from rotating; look for obstructions. If
there is no obvious obstruction, contact Winegard Technical Support at help@
winegard.com or 1-800-788-4417.
EL MOTOR STALLED
Something is preventing the mount from raising or lowering; look for
obstructions. If there is no obvious obstruction, contact Winegard Technical
Support at [email protected] or 1-800-788-4417.
SK MOTOR STALLED
Something is preventing the reflector and LNBF from rotating; look for
obstructions. If there is no obvious obstruction, contact Winegard Technical
Support at [email protected] or 1-800-788-4417.
STOW FAILURE
ANT NOT STOWED
The TRAV’LER antenna is not stowed. Do not try to move the vehicle. Try to
stow the TRAV’LER antenna again. If it fails again, check for obstructions.
STOW FAILURE
STOW UNKNOWN
Check the data cable connection on the back of the interface. It may not be
connected properly.
AZ MOTOR RUN REVERSE
Contact Winegard Technical Support at [email protected] or 1-800-788-4417.
EL MOTOR RUN REVERSE
Contact Winegard Technical Support at [email protected] or 1-800-788-4417.
SK MOTOR RUN REVERSE
Contact Winegard Technical Support at [email protected] or 1-800-788-4417.
AZ MOTOR RUNAWAY
Contact Winegard Technical Support at [email protected] or 1-800-788-4417.
EL MOTOR RUNAWAY
Contact Winegard Technical Support at [email protected] or 1-800-788-4417.
SK MOTOR RUNAWAY
Contact Winegard Technical Support at [email protected] or 1-800-788-4417.
NO LNB VOLTAGE
The TRAV’LER antenna is not seeing the required 12–18 VDC needed to power
the LNBF. Check the coax connections. If these are all connected properly,
contact Winegard Technical Support at [email protected] or 1-800-788-4417.
UNKNOWN ERROR ######
Contact Winegard Technical Support at [email protected] or 1-800-788-4417.
C MOTOR NOT FOUND
Contact Winegard Technical Support at [email protected] or 1-800-788-4417.
ANTENNA WILL NOT
AUTOMATICALLY STOW.
See emergency manual stow instructions in the operation manual.
Weather and vehicle location can impact the ability of the TRAV’LER antenna to locate all of the required satellites.
Obstructions such as buildings or tree limbs can block the satellite signals and prevent the TRAV’LER antenna from
successfully locating all of the satellites during automatic operation. Make sure you have a clear view of the southern sky.
To initiate a signal refresh, call 1-888-554-7827, then select “Self-Serve”, “Technical Support”, followed by “Signal
Refresh” from the telephone menu options.
For changes to Shaw Direct programming or to purchase new Shaw Direct equipment, visit shawdirect.ca or call
1-888-554-7827.
Note that the TRAV’LER antenna will find the satellites without the receiver installed.
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