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Transport/Repair/Replacement
Thermocold A/S or the distributor can determine whether faults and deficiencies
need repair, either at the customer site or at a designated workshop.
The customer can claim financial compensation according to the Purchasing Act.
The supplier is under no circumstance responsible for indirect losses §67 (2)
If components that have a direct or close connection with the product's use or function
become damaged, the supplier is only liable to the extent that this is required by
mandatory law. This also applies to personal injury. Injuries of this kind should be dealt
with between the customer and supplier.
Thermocold A/S's responsibility does not include:
1. Repair/intervention carried out by unauthorised staff or dealers, and fitting of the unit
in other installations or products that Thermocold A/S does not have control over.
2. Installation that does not follow the local EL authority's regulations and fitting
instructions.
3. Treatment that contradicts the user instructions (poor maintenance).
4. Transport damage that has not been reported to the courier, or accidents following
delivery that lies outside the supplier/dealer's control, such as lightning strikes,
electrical disturbances such as high/low voltage variation in addition to 10% of rated
voltage.
The supplier's responsibility is not covered if faults, damage or deficiencies are caused
by: Incorrect structure of the refrigeration compartment - poor ventilation.
Lack of maintenance - corrosion and scale due to the surroundings.
Consumer purchase
These provisions regulate the customer's rights to Thermocold A/S as the supplier of
new products suitable for use in private households. The supplier is obliged to repair
faults or deficiencies upon proof of a receipt from the customer.
Buyer's rights
Complaint deadline is 2 years. When the product or parts of the product are meant to
last significantly longer, this deadline is 5 years. The pre-requisite for complaints is
that the deficiency was there at the point of delivery. The customer loses their right to
claim if they do not complain within a reasonable time after discovering the deficiency,
or by a time it should normally have been discovered. For legal defects Thermocold
A/S is entitled to repair the product within the deadline in accordance with the
consumer Purchasing Act.
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Commercial purchase
Commercial purchase is understood to mean anything that is not a consumer purchase.
Where products are going to be placed in cafes, restaurants, street kitchens, hotels,
motels, companies or other business-related activities, as well as use in schools,
childcare premises, dormitories, nurseries, sports centres, shared households and
where the customer either wholly or in part pays for the use of the unit as part of a
tenancy agreement, and where the unit is used to maintain a product the customer
sells. The complaint and warranty period is 1 year. This applies to every loss and
deficiency caused by e.g. loss of operation, lost service and other financial
consequential losses. This limit in the supplier's responsibility does not apply in
situations of gross negligence. The same terms apply as for consumer purchases.
Thermocold A/S is not liable for any print errors and reserves the right to make
changes to the product specifications.
Disposal
Products labelled with this symbol must be disposed of at your local recycling
plant. Thermocold A/S is a member of the Renas recycling system. Disposed of
products can therefore be deposited The Corner Fridge Company. The
manufacturer must be contacted for any complaints and warranty work.
Thermocold KFD A/S shall not be held liable for any printing errors in the fitting
instructions.
Warranty
Thermocold A/S warrants that the product delivered has the features and quality
described in the brochures and other sales material. Small discrepancies may occur as
a result of product change. The warranty period runs for 2 years from the time the product
is delivered to the customer. It is important that the customer adheres to the fitting/user
instructions carefully. Even for normal use, the products will be subjected to general
wear and tear, which requires preventative maintenance and thereby the replacement of
worn components such as fans, start equipment, thermostat and light.These are
components with a variable life time dependent on fitting, use and maintenance.These
are not covered in the 5 year complaints period, but by the warranty in accordance with
the Purchasing Act.
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