Troubleshooting
Questions, problems, missing parts?
Before returning to your retailer,
call our customer service department at
855-817-WIND (9463)
8 a.m. - 5 p.m., EST, Monday-Friday
E-mail: [email protected]
Check that all blade and blade arm screws are secure.
Most fan wobble problems are caused when blade levels are unequal. Check
this level by selecting a point on the ceiling above the tip of one of the blades.
Measure from a point on the center of each blade to the point on the ceiling.
Rotate the fan until the next blade is positioned for measurement. Repeat for
each blade. Measurements deviation should be within 1/8 in. Run the fan for
10 minutes.
Use the enclosed blade balancing kit if the blade wobble is still noticeable.
The fan wobbles.
Problem
Solution
Check main and branch circuit fuses or breakers.
Check line wire connections to the fan and switch wire connections in the
switch housing.
Make sure all motor housing screws are snug.
Make sure the screws that attach the fan blade arm to the motor hub are tight.
Make sure wire nut connections are not rattling against each other or the
interior wall of the switch housing.
Allow a 24-hour "breaking-in" period. Most noises associated with a new fan
disappear during this time.
If using the ceiling light kit, make sure the screws securing the glassware are
tight. Check that the light bulb is also secure.
Make sure there is a short distance from the ceiling to the canopy. It should
not touch the ceiling.
Make sure your ceiling box is secure and rubber isolator pads are used
between the mounting bracket and outlet box.
The fan will not start.
The fan sounds noisy.
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