9
Service and Repair
There are no user serviceable parts within this appliance.
To avoid serious injury or damage,
NeveR
attempt to repair the unit
yourself.
To initiate warranty service contact: [email protected]
or call: 973-295-3899.
DO NOT send unit to WINCO® without first contacting our customer
service department.
See "Limited Warranty" section on page 10 for details.
If your WINCO® Food Warmer/Cooker does not operate, please check the following prior to placing a service call.
Safety
A WINCO® Approved Service Technician should carry out repairs if
necessary. Do not remove any components or service panels on this
product.
If the power cord is damaged, it must be replaced by a WINCO®
Approved Service Technician in order to avoid a hazard.
Troubleshooting
pRoblem
mIGht be cAused by
couRse of ActIoN
Unit won't heat
Power supply
Check power source, make sure unit is plugged in
Thermostat setting incorrect
Make sure thermostat is turned to desired setting
Water level incorrect
Make sure well pan has correct amount of water
Plug/cord, set or external wiring is damaged
Call WINCO® to make service arrangements through
their service provider network.
Internal wiring fault
Call WINCO® for service
Product is cold or
not reaching desired temperature
Operation of thermostat
Ensure thermostat is set correctly and that the heat
control knob is firmly secured to the thermostat
shaft (not spinning independently)
Faulty thermostat
Call WINCO® for service
Indicator light is not on, but the unit IS
heating up
The indicator bulb has burned out
Call WINCO® for service
Product exceeds desired temperature
Faulty heating elements
Call WINCO® for service
Wrong setting of thermostat
Ensure thermostat is set correctly and that the heat
control knob is firmly secured to the thermostat
shaft (not spinning independently)
Faulty thermostat
Call WINCO® for service
Appliance trips circuit breaker
or blows fuse
Circuit overload
Check to make sure circuit is not overloaded
Blown fuse
Unplug from power and check for short circuits
Faulty thermostat
Call WINCO® for service
Total Restaurant Supply - https://totalsupply1.com - Toll Free 1-800-944-9304 - Local 507-288-9454
2940 Hwy 14 W, Rochester, MN 55901
