7
Service and Repair
There are no user serviceable parts within this appliance.
To avoid serious injury or damage,
NEVER
attempt to repair the
unit yourself.
To initiate warranty service contact: [email protected]
or call: 973-295-3899.
DO NOT send unit to WINCO without first contacting our customer
service department.
See "Limited Warranty" section on page 8 for details.
If your WINCO Infrared Strip Heater does not operate, please check the following prior to placing a service call.
Safety
A WINCO Approved Service Technician should carry out repairs if necessary. Do
not remove any components or service panels on this product.
If the power cord is damaged, it must be replaced by a WINCO
Approved Service Technician in order to avoid a hazard.
Troubleshooting
PROBLEM
POSSIBLE CAUSE
RECOMMENDED SOLUTION
The unit is not turning on
Power supply cord
Check that the power supply cord is correctly
plugged in and outlet is working.
Switches have not been turned on
Check that the switch is in the ON position.
Plug/cord or external wiring is damaged
Call WINCO to make service arrangements
through their service provider network.
Internal wiring fault
The unit is not heating up
Heater needs replacement if light is on
Call WINCO to make service arrangements
through their service provider network.
Light does not come on
See "unit is not turning on" section.
Heating light does not come
Does not get hot
See "unit is not turning on" section.
It gets hot but only the light is off
Light/switch/wiring needs to be replaced. Call
WINCO to make service arrangements through
their service provider network.
