OWNER’S MANUAL
PAGE 16
winchestersafes.com
PONY SERIES
FREQUENTLY ASKED QUESTIONS
(CONTINUED)
LOST COMBINATION
section of this manual and follow the instructions on page 15 or on
our website, winchestersafes .com .
Q.
Do I have to have the Lost Combination Request Form notarized?
A.
Yes . It is the only practical method for us to insure that you are the owner of the safe .
Q.
Can you give me the combination to my safe over the phone?
A.
No . We have no foolproof method to verify that you are the owner of the safe over the
telephone . See Page 15 under
LOST COMBINATION
.
Q.
My electronic lock keypad beeps five (5) times and the lock will not open .
A.
The five (5) beeps indicates the battery is low and cannot operate the electronic lock .
Refer to the
INSTALLING THE BATTERY
on page 11 . Make sure you use a new 9-volt
ALKALINE battery (ENERGIZER® or DURACELL® only) .
Q.
Is my safe watertight?
A.
No . Consideration should be given to the risk of water exposure when choosing the
location your safe will be placed .
Q.
Is the door removable?
A.
Yes, but not recommended to be removed by the consumer due to the very high
likelihood that you will damage the safe and/or could cause serious injury or death in
the event the door falls on someone . Removing the door will void your warranty .
WARRANTY CLAIMS
Please read the entire
WARRANTY
located on page 17 of this manual . It will provide you
with the length and specifics of Warranty for the safe . It will also cover what we will do
and what we will not do . If you do have an issue and it falls under the Warranty Coverage,
you will be required to provide the serial number and proof of ownership if you have not
registered the safe on our website . For Warranty service, please contact the Customer
Service Department at 877-948-6723 .
