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Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660
or email: [email protected]. Mon.- Fri. Hours: 7 am to 6 pm MST.
The Signal Booster is equipped with four indicator lights for each Band,
700 (Bands 12,17,13), 800 (Band 5), 1900 (Band 2/24), 1700/2100 (Band
4) . The lights will do one of the following 6 things:
1. GREEN
If the indicator lights on the Signal Booster are green, the unit is powered up and
working properly .
2. ORANGE
The Signal Booster is experiencing receiver overload . If one or more of the
lights are orange, this indicates that the Signal Booster has automatically
reduced its gain due to close proximity to a cell tower . First, turn down the gain
on the band that is orange until you get a green light . The Signal Booster is
now working with reduced gain . If the gain is not adequate for good coverage,
you will need to turn the gain to maximum and then turn the Outside Antenna
away from the cell tower until the lights turn to green . If the Signal Booster
will not respond, turn the gain down 5 dB and move the Outside Antenna .
Continue to adjust the gain and the antenna position until the light turns green .
Contact Wilson Electronics Technical Support Team for assistance .
3. RED
If one or more lights on the Signal Booster are red, this indicates that the
Signal Booster has shut down on that frequency to prevent an oscillation
(feedback) . First, make sure that all connections are tight . Then turn gain to
minimum and slowly increase the gain until the light turns red . Reduce the gain
to the previous setting that had a green light . It will take up to 1 minute for the
light to turn back to green, or unplug and plug in the Signal Booster to reset it .
When you turn down the gain, you are reducing the inside coverage area . If
the amount of coverage area is sufficient for your needs, and the light is green,
the installation is complete . If the coverage area is not large enough, it is
necessary to increase the separation distance of the antennas by moving them
horizontally or vertically farther apart, or both . Then increase the gain until the
red light comes on, and then slightly keep decreasing the gain until the green
light appears, waiting up to one minute in between increments or resetting
Troubleshooting & Understanding Lights