13
FREQUENTLY ASKED QUESTIONS
How can I contact customer support?
Customer Support can be reached Monday through Friday by calling 866 .294 .1660, or
through our support site at support .weboost .com .
Why do I need to create distance between the Outside Antenna and Inside Antenna?
Antennas connected to a booster create spheres of signal . When these spheres
overlap, a condition called oscillation occurs . Oscillation can be thought of as noise,
which causes the booster to scale down it’s power or shut down to prevent damage .
The best way to keep these spheres of signal from overlapping is to maximize
separation between the inside and outside antennas .
(Troubleshooting cont .)
1 .866 .294 .1660
www .
weboost
.com
support@
weboost
.com
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