In case of malfunction
The following pages include some quick advice to
follow if you experience problems. Before contacting
your hearing healthcare professional, please follow
the advice below:
If the hearing aid is dead, it could be because:
•
The instrument is not turned on.
Make sure the
battery is placed correctly and the battery com-
partment cover is closed correctly.
•
The battery does not work/is dead.
Insert a new
battery. Make sure the battery is placed cor-
rectly and that the battery compartment cover
is closed correctly.
•
The sound outlet is blocked.
Earwax is often the
cause of a blocked sound outlet. If the hearing
aid is equipped with a CeruSTOP™ wax
guard, change the wax guard. If the hearing aid
is not equipped with a wax guard, clean the
sound outlet of the hearing aid with the small
brush. See page 22. Do not insert any objects
into the sound outlet as this could damage the
hearing aid. If you cannot clean the sound out-
let completely, we recommend that you contact
your hearing healthcare professional.
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