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53
General
In case of malfunction
If the hearing aid is dead, it could be because:
•
The hearing aid is not turned on.
Make sure the battery
drawer is pushed all the way upwards and that the
word “OFF” is not visible on the switch.
•
The battery is dead or does not work.
Insert a new bat-
tery in the hearing aid.
•
The sound outlet of the earmold/ear-tip is blocked.
Clean the blocked sound outlet as described on page
27.
If the hearing aid volume is not powerful enough, it
could be because:
•
The battery is nearly exhausted
. Insert a new battery in
the hearing aid.
•
The sound outlet of the earmold/ear-tip is blocked.
Clean the blocked sound outlet as described on page
27.
•
Your ear is blocked by earwax
. Contact your physician/
ENT doctor.
•
Your hearing may have changed.
Contact your hear-
ing care professional.
If the hearing aid whistles continuously, it could be
because:
•
Your ear is blocked by earwax
. Contact your physician/
ENT doctor.
•
The tubing is broken
. Contact your hearing healthcare
provider regarding replacement.
•
The tubing is yellow and stiff
. Contact your hearing
healthcare provider regarding replacement
•
The tubing often comes off the earmold or hearing aid
hook
. Contact your hearing healthcare provider re-
garding replacement
•
The hook is cracked
. Contact your hearing care profes-
sional regarding replacement.
•
The earmold/ear-tip is not correctly placed in your ear
canal.
Take it out and reinsert it.
•
The earmold/ear-tip fits too loosely in your ear canal.
Contact your hearing care professional.
If the hearing aid functions intermittently, it could be
because:
• The on/off switch is dirty
. Push the switch back and
forth a couple of times (also see page 13).