13
Troubleshooting and Tips
Problem
Possible Causes
Solutions
Ice cream maker churning
blade not working
Mixture is too hard
Power off the unit and wait for the mix-
ture to be soften
Ice cream maker does not
freeze
Room’s ambient temperature is
too high
Ice cream mixture temperature is
too warm
The volume of the mixture is more
than required measurement
Choose a well-ventilated area with
temperatures above 60°F (16°C) and
below 90°F (32°C)
Use refrigerated mixture and make
sure that your pre-mixture does not go
over top dasher of the churn blade
Ice cream maker compressor
does not run when operation
of the unit has been resumed
The ice cream maker has entered
a three minute compressor lockout
This three minute time delay helps ex-
tend the life of the compressor. Once
delay elapses, the compressor will en-
gage and the ice cream maker will start
cooling again
Contact Whynter Service Department
Ice cream is not firm enough
Ingredients were warm or at room
temperature before placing in the
bowl
The ice cream maker lid was
opened and closed too many times
during the freezing process.
The freezing bowl has a thick coat-
ing of ice on the walls.
Use refrigerated mixture that does not
go over top dasher of the churn blade
Refrain from opening the lid many
times
After washing, dry completely prior to
placing back in ice cream maker
Ice cream maker stops
churning before ice cream is
ready
Too much mix-in ingredients are
added causing the churn blade to
jam
Mix-in ingredients, such as choco-
late chips or chopped nuts, added
too soon
Wait until ice cream mixture is thick-
ened or frozen before adding ingredi-
ents
Ice cream too icy
Low-fat ice cream is being made
Too much water in the mixture
Sugar in the mixture is not dis-
solved
Use whole milk or buttermilk instead of
nonfat milk
Put the sugar on the fruit and let it melt
in the fruit's juices instead of using syr-
up
Make sure sugar is well-dissolved
Removable mixing bowl is
stuck
During shipping, due to pressure,
the mixing bowl may have been
suctioned into the freezing canister
To remove, firmly pull the bucket up
and out
Many common ice cream maker problems are easily resolved. Try the troubleshooting suggestions below to
see if the problems can be resolved before having to contact the Whynter Service Department.
Some user tips for your ice cream maker:
Our freezing bowl is approved for food safety. Since aluminum can react to acidic solutions, the recommenda-
tion is to not store acidic foods in the freezing bowl for long periods. We recommend removing any acidic frozen
mixtures from the freezing bowl and store them in plastic containers.
Please note that our ice cream makers are a self-contained, compressor operated unit which no pre-freezing
and salt required. All you need to do is to put the refrigerated mixture into the removable mixing bowl and the
unit will freeze the mixture.
Optional: Freeze newly-made ice cream for about 4 hours before serving. This is also known as "ripening”
