Spectra Assembly Guide 3
White’s reputation has been built on quality products backed by quality service.
Our Factory Authorized Service Centers are factory trained and equipped. They
offer the same quality service as the factory. Service before and after the sale is
the cornerstone of our customer relations.
a.
Contact your Dealer. There may be a quick, simple fix or explanation
that will prevent having to send the detector in for service.
b.
Double check the obvious, such as batteries, and try the detector in
another area to be sure there isn’t interference.
c.
Be sure to send all necessary parts with your detector, such as
batteries and holders, as these items can result in symptoms.
Before shipping detectors for service -
•
Always include a letter of explanation about your concerns, even if
you have talked to the Service Center by telephone.
•
Take care in packaging instruments for shipping. Always insure your
package.
(USA) Warranty
If within two years (24 months) from the original date of purchase, your White’s
detector fails due to defects in either material or workmanship, White’s will repair
or replace at its option, all necessary parts without charge for parts or labor.
Simply return the complete detector to the Dealer where you purchased it, or to
your nearest Authorized Service Center.
The unit must be accompanied by a detailed explanation of the symptoms of the
failure. You must provide proof of date-of-purchase before the unit is serviced.
This is a transferable manufacturer warranty, which covers the instrument two
years from the original purchase date, regardless of the owner.
Items excluded from the warranty are non-rechargeable batteries, accessories
that are not standard equipment, shipping/handling costs outside the continental
USA, Special Delivery costs (Air Freight, Next Day, 2nd Day, Packaging
Services, etc.) and all shipping/handling costs inside the continental USA 90
days after purchase.
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