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What to do if...
Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without calling out an engineer. Before
contacting your local Service Centre, please carry out the checks listed below.
During appliance operation it is possible that few acoustic signals sound to indicate that the appliance is not working.
Once the problem has been eliminated, press the button
3
to restart the programme. If after all checks, the problem persists, contact your
local Service Centre.
IMPORTANT!
Washer Malfunction
Possible Cause / Solution
The washer does not start:
The lid has not been closed.
• Close fi rmly the lid.
The plug is not properly inserted in the power socket.
• Insert the plug into the power socket.
There is no power at the socket.
• Please check your domestic electrical installation.
The main fuse has blown.
• Replace the fuse.
The button
3
has not been pressed.
• Press the button
3
.
The washer does not fi ll:
The water tap is closed.
• Open the water taps.
The inlet hose is squashed or kinked.
• Check the inlet hose connection.
The lid is not properly closed.
• Close fi rmly the lid.
The appliance fi lls then empties immediately:
The end of the drain hose is too low.
• Refer to relevant paragraph in «water drainage» section.
The appliance does not empty and/or does not
spin:
The drain hose is squashed or kinked.
• Check the drain hose connection.
The laundry is not evenly distributed in the tub.
• Redistribute the laundry.
There is water on the fl oor:
Check whether there are any leaks from one of the inlet hose fi ttings. It is not always
easy to see this as the water runs down the hose; check to see if it is damp.
• Check the water inlet hose connection.
The inlet hose is damaged.
• Change it with new one.
Unsatisfactory washing results:
Too little detergent or unsuitable detergent has been used.
• Increase the detergent quantity or use another one.
Stubborn stains have not been treated prior to washing.
• Use commercial products to treat the stubborn stains.
The correct temperature was not selected.
• Check if you have selected the correct temperature.
Excessive laundry load.
• Introduce into the tub less laundry.
The lid will not open:
The programme is still running.
• Wait for the end of the wash cycle.
The lid lock has not been released.
• Wait until the lid lock has released.
The appliance vibrates or is noisy:
The transit bolt has not been removed.
• Check the correct installation of the appliance.
The support feet have not been adjusted.
• Check the correct levelling of the appliance.
The laundry is not evenly distributed in the tub.
• Redistribute the laundry manually.
Maybe there is very little laundry in the tub.
• Load more laundry.
Spinning starts late or the appliance does not spin:
The electronic unbalance detection device has cut in because the laundry is not evenly
distributed in the tub. The cycle will fi nish, spinning at a reduced speed and the laundry
will be wetter than usual. In this case, redistribute the load manually and select the spin
programme.
• Redistribute the laundry.
If you are unable to identify or solve the problem, contact our service centre.
Before telephoning, make a note of the model, serial number and purchase date of your appliance: the Service Centre will require this information.
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