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Phantom Series

TROUBLESHOOTING GUIDE

Unit has ice forming on the evaporator

Possible cause

Solution

Evaporator coil is dirty

Clean the coil with a vacuum. If coil is very dirty, use a spray bottle
with a small amount of liquid dish detergent or coil cleaner. Spray coil,
let set for five minutes, then flush with fresh water.

There is something blocking the supply and/or return air

Remove blockage

The evaporator fan is not turning on

Call a service tech to troubleshoot

The unit has not gone through an Anti-Frost Cycle yet

Check the coil for surface ice. Melt with blow drier until coil is warm to
the touch. Soak up water with a towel.

The unit continues to ice

Observe ice formation pattern. If only part way up the coil face, unit
could be low on refrigerant. If all the way up, the coil may be dirty or
airflow is blocked.

Unit does not run/power up

Possible cause

Solution

Unit is not plugged in

Make sure the unit is plugged into an outlet

Power switch not on

Turn unit on by pressing the power button on the control

Line voltage is incorrect rating for unit

Check line voltage to make sure there is 110V-120V

Bottle at setpoint

Lower setpoint

Thermostat not calling for cooling

Lower setpoint

Faulty thermostat or wiring

Call Customer Service at 1-800-343-9463

Cellar temperature is too warm

Possible cause

Solution

The temperature of the room to which the unit
exhausts exceeds 110°F

Intake temperature needs to drop below 110°F

The unit is undersized for the cellar

Order correct size unit

There is something blocking the supply and/or return air on
evaporator or condenser side of the unit

Remove airflow obstruction

Unit is mounted too low in the cellar

Relocate unit so the distance from the ceiling and top of the unit or
cold air supply duct is no more than 18”

One or more of the fans is not turning on

Call Customer Service at 1-800-343-9463

Compressor is not turning on

Call Customer Service at 1-800-343-9463

Compressor keeps cycling on overload

Make sure all fans are working and there is no airflow obstruction

Poor seal around door

Make sure there are no air gaps around the door. If door seal is
damaged, replace it.

Setpoint too high

Lower the setpoint

Evaporator coil is frosted or iced up

Observe ice formation pattern. If only part way up the coil face, unit could
be low on refrigerant. If so, call Customer Service at 1-800-343-9463.

System runs constantly

Possible cause

Solution

Leaky door seal or poorly insulated cellar

Fix leaky door seal and insulate cellar in accordance with this manual

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Содержание Phantom 3500

Страница 1: ...PHANTOM SERIES OWNER S MANUAL The Coolest Thing In Wine Storage Phantom 3500 Phantom 5000 Phantom 8000 24V Thermostat Conversion Kit ...

Страница 2: ...urate WhisperKOOL is not responsible for printing or clerical errors WhisperKOOL reserves the right to make corrections or improvements to the information provided and to the related hardware at any time without notice Vinothèque and WhisperKOOL are registered trademarks and ECE is a trademark of WhisperKOOL All rights reserved Mention of third party products is for informational purposes only and...

Страница 3: ...tion 17 Installation Instructions Pre Installation Wiring 18 Installing the Unit in an Attic 19 Installing the Unit in an Adjacent Room 20 Ducting Overview 21 Ducting Configurations 22 Condensation Drain Line 23 Phantom 3500 24V Thermostat Wiring Diagram 24 Phantom 5000 24V Thermostat Wiring Diagram 25 Phantom 8000 24V Thermostat Wiring Diagram 26 Unit Operation 27 Troubleshooting Guide 29 Mainten...

Страница 4: ...ooling unit is a specialized refrigeration unit designed for one purpose only to maintain the optimal temperature and humidity levels conducive to the proper storage and aging of fine wines It is a self contained cooling unit designed to be used as a forced air ducted unit How Does the WhisperKOOL Phantom Series Work The WhisperKOOL unit is especially designed to maintain optimal conditions for wi...

Страница 5: ...EQUIRED to install a drain line to remove condensation from the unit 6 The WhisperKOOL unit is intended for use in properly designed and constructed wine cellars Hire a professional wine storage consultant with a valid contractor s license to build your wine cellar Never try to open the WhisperKOOL unit repair it yourself or use a service company without WhisperKOOL s authorization This will void ...

Страница 6: ...ine tube 1 2 ID clear plastic tubing 10 feet Phantom plenum box 20 10 1 2 self tapping screws 2 16 x 16 x 10 return plenums 2 12 x 12 x 8 supply plenums 1 Piece of evaporator return plenum insulation 1 Piece of evaporator supply plenum insulation Lift only at the designated hand hold locations on the shipping container or fully support the unit from underneath A shipment may include one or more bo...

Страница 7: ...www whisperkool com Page 5 Phantom Series QUICK REFERENCE GUIDE Front Top View Rear Side View ...

Страница 8: ...r cellar temperature when exhaust environment remains between 42 F and 110 F Outside Venting Can be done if the outside temperature remains between 42 F and 110 F Warranty Two year limited warranty parts and labor Sizing the Unit to the Room The specification chart will provide information on the unit s cooling capacity There are circumstances in which a cellar design may require a larger unit due...

Страница 9: ... the insulation is to conducting heat and the more consistent your wine cellar s temperature will be Using higher R values in insulation will lower your operating costs and WhisperKOOL unit run time R 13 is the recommended minimum R 19 is preferred for interior cellar walls and R 30 for ceilings and exterior walls Vapor Barrier Water vapor possesses its own pressure separate from the ambient air p...

Страница 10: ...oor must be installed as a cellar door It is very important that weather stripping is attached to all four sides of the doorjamb A bottom sweep or threshold is also required The door must have an excellent seal to keep the cool cellar air from escaping the cellar If the door is not sealed properly the cooling system may run continuously shortening its operational lifespan In cases where glass door...

Страница 11: ...e exhaust side of the unit Adequate ventilation is required in order to dissipate heat away from the unit If ventilation is inadequate the exhaust will heat the area or room and adversely affect the unit s ability to cool In some cases it may be advisable to install a vent fan to dissipate heat from within the exhaust area However you must have a fresh air inlet as well Using any other ducting sys...

Страница 12: ...oriented at the top of the unit If this is your desired orientation proceed to the plenum installation instructions on page 14 Read on to orient the blowers to the right or left sides of the unit 3 To reorient the blower s first remove the screws securing the supply panels on the top and preferred side of the unit as shown above Remove the panels DEFAULT BLOWER ORIENTATION OPTIONAL BLOWER ORIENTAT...

Страница 13: ...ect the blower wire with a Molex connector located inside the unit as shown below 5 Remove the blower from its current location and connect the Molex connector Ensure that the blower remains in the orienta tion shown BLOWER ORIENTATION INSTRUCTIONS CONTINUED ...

Страница 14: ...n 11 32 nut driver remove the two 2 8 32 Keps nuts securing the transformer to the divider 3 Move the transformer to the left and resecure using the two 2 8 32 Keps nuts removed earlier 4 Resecure the wires using the twist clip Twist clip NOTE These instructions only apply when reorienting the evaporator blower to the right ...

Страница 15: ...e supply panel using screws removed earlier Use a low torque set ting on the drill to avoid stripping the holes Ensure that the blower remains in the orientation shown 7 Reinstall the previously removed side panel in the old blower location using screws removed earlier Use a low torque setting on the drill to avoid stripping the holes SIDE VIEW TOP VIEW ...

Страница 16: ...ews inside the red area will void the warranty Slide Plenum To This Dashed Line SCREW IN GREEN AREA USING THE PROVIDED SCREWS ONLY Slide Plenum To This Dashed Line DO NOT SCREW IN RED AREA Slide Plenum To This Dashed Line SCREW IN GREEN AREA USING THE PROVIDED SCREWS ONLY Slide Plenum To This Dashed Line SCREW IN GREEN AREA USING THE PROVIDED SCREWS ONLY Slide Plenum To This Dashed Line DO NOT SCR...

Страница 17: ...D 3 Seal all seams with foil tape SUPPLY PLENUM 1 Fit plenum over exposed flanges Align Screw With This Arrow Align Screw With This Arrow Slide Plenum To This Dashed Line FLANGES Fig 1 flange detail Fig 2 placement of plenum Pre drill two 2 1 8 holes in the locations shown ...

Страница 18: ...UM INSTALLATION CONTINUED 2 Drill two 2 screws through the plenum using the holes previously drilled in Step 1 to secure it to the unit hous ing Use only the provided 5 16 x 1 4 self tapping screws 3 Seal all seams with foil tape as shown ...

Страница 19: ...llation Remove unit from box Match the electrical outlet to the plug provided on the WhisperKOOL unit Provide a dedicated circuit and wiring for the unit see above Provide a weatherproof plug for units connected outside Power surges and spikes can damage sensitive electrical equipment WhisperKOOL recommends plugging the unit into a surge protector or power conditioner in order to protect your syst...

Страница 20: ...side of the face plate as shown below left 3 Connect the 18 5 thermostat wire to the wires inside the unit as shown below Connect the wires according to color green to green blue to blue yellow to yellow and red to red The white wire will not be used 4 Replace the center access panel and re secure using the six 6 screws removed earlier Install a black strain relief around the 18 5 thermostat wire ...

Страница 21: ...upport the unit s weight Place the Ultimate Plus unit on top of the plywood and make sure it rests securely 4 Secure the unit to the ceiling joists according to state and local ordinances NOTE WhisperKOOL strongly recommends the use of a secondary drain pan with the unit Install the drain line according to the diagram on page 23 INSTALLING THE UNIT IN AN ATTIC Plenum Ceiling joist Plywood ...

Страница 22: ...the unit on a cement platform or some other structure which will keep it off the ground Make sure that the drain line T fitting is unobstructed and the drain line can hang down vertically 3 Route the drain line to a vessel or drain as shown below NOTE The drain line must be vertical Plenum Platform Drain Drain line T fitting ...

Страница 23: ... is 12 x 12 The filter should also be 12 x 12 and located at the return register Registers and filters are not included with the unit Stretch out the duct to make a smoother interior which reduces air resistance Maximum duct length is 50 combined feet No more than three 90 bends on each duct Sweep 90 bends are recommended rather than sharp 90 bends System can only operate with a minimum of 42 F am...

Страница 24: ... Air Supply Cellar Side Condenser Intake Return Air Cellar Side Condenser Exhaust Cold Air Return Air Condenser Intake Fresh Air Intake Attic Mounted Unit It is recommended that you use a condensate pan for this application NOTE The condenser intake air must remain between 42 F and 110 F ...

Страница 25: ...ems associated with excess condensation Failure to use the condensation drain line tube will void the warranty on the unit WRONG Drain line is under water Phantom Drain Line Installation 1 Wrap a barbed tee with Teflon tape one or two turns clockwise 2 Next thread the barbed tee into a drain port and rotate until tight Make sure the barbed parts of the tee are vertical 3 Next attach a piece of 1 2...

Страница 26: ...LACK BLUE GREEN WHITE GREEN WHITE BLACK BLACK BROWN WHITE BLACK BLUE WHITE WHITE BLOWER BLOWER CRANKCASE HEATER CAPACITOR CAPACITOR FAN CYCLE SWITCH BLACK POWER MOTOR PROTECTOR 10 12 11 13 COMPRESSOR RELAY COMPRESSOR CAPACITOR 3 1 4 2 5 C NC NO 1 4 LINE NEUTRAL FAN COMPRESSOR 24v Transformer 3 1 2 4 5 Solenoid Relay 1 0 4 6 1 2 3 4 5 Fan Relay 1 0 4 6 WHITE BLACK BLACK BLACK BLUE BLUE BLUE WHITE B...

Страница 27: ... GREEN WHITE BROWN BLACK BLUE GREEN WHITE GREEN WHITE BLACK BLACK BROWN WHITE BLACK BLUE WHITE WHITE BLOWER BLOWER CAPACITOR CAPACITOR FAN CYCLE SWITCH BLACK POWER MOTOR PROTECTOR COMPRESSOR RELAY CRANKCASE HEATER 3 1 4 2 5 C NC NO 1 4 LINE NEUTRAL FAN COMPRESSOR 24v Transformer 3 1 2 4 5 Relay 1 0 4 6 1 2 3 4 5 Fan Relay 1 0 4 6 WHITE BLACK BLACK BLACK BLUE BLUE BLUE WHITE BLUE BLACK BLUE GREEN Y...

Страница 28: ... WHITE BROWN BLACK BLUE GREEN WHITE BROWN BLACK BLUE GREEN WHITE GREEN WHITE BLACK BLACK BROWN WHITE BLACK BLUE WHITE BLUE BLACK WHITE BROWN WHITE BLOWER BLOWER BLACK CAPACITOR CAPACITOR FAN CYCLE SWITCH MOTOR PROTECTOR CRANKCASE HEATER 3 1 4 2 5 C NC NO 1 4 LINE NEUTRAL FAN COMPRESSOR 24v Transformer 3 1 2 4 5 Relay 1 0 4 6 1 2 3 4 5 Fan Relay 1 0 4 6 WHITE BLACK BLACK BLACK BLUE BLUE BLUE WHITE ...

Страница 29: ...the compressor will typically remain off for 5 7 minutes See thermostat instructions for details Fan Operation If the fan switch on the thermostat is in the AUTO position it will run only during the cooling cycle If the fan switch on the thermostat is in the ON position the fan will continuously run until the switch is set back to the AUTO position Anti Frost Systems equipped with a 24V thermostat...

Страница 30: ...PH 080718 Page 28 1 800 343 9463 NOTES ...

Страница 31: ...nt Thermostat not calling for cooling Lower setpoint Faulty thermostat or wiring Call Customer Service at 1 800 343 9463 Cellar temperature is too warm Possible cause Solution The temperature of the room to which the unit exhausts exceeds 110 F Intake temperature needs to drop below 110 F The unit is undersized for the cellar Order correct size unit There is something blocking the supply and or re...

Страница 32: ...nd check for cooler air to flow out If compressor runs check for and clean condenser coil as a possible cause of compressor overheating If problem repeats call Customer Service at 1 800 343 9463 Evaporator fan runs but compressor does not Possible cause Solution Running an Anti Frost cycle Check evaporator coil temperature Compressor and or starting components faulty Call Customer Service at 1 800...

Страница 33: ...or to drop a pan tab into the drip tray every six weeks WhisperKOOL recommends filters with a mean efficiency reporting value MERV of 4 or better Filters are not included with the unit WARNING Keep pan tabs out of reach of children They contain quaternary ammonium chloride and can cause skin and eye irritation They are harmful or fatal if ingested Wear protective gloves when handling pan tabs Wash...

Страница 34: ...63 US Toll Free 1 800 343 9463 Fax 209 466 4606 ACCESSORIES FOR COOLING UNITS WhisperKOOL offers accessories to enhance and customize your wine cooling unit Condensate Pump Kit The condensate pump kit is designed as an automatic condensate removal pump for water dripping out of our cooling units drain line The pump is controlled by a float switch mechanism that turns the pump on when approximately...

Страница 35: ... to the End User and 2 PARTS Supply to the End User new or rebuilt replacement parts for the Product in exchange for the return of defective parts and 3 FREIGHT Cover normal ground freight charges for parts and in the event the Product is not repairable in the field cover normal ground freight charges within the continental United States for the repair or replacement of the Product B Five 5 Year C...

Страница 36: ... vary the limited warranty on this Product 3 Product Installation Requirements A Prior to installing a WhisperKOOL Product the End User must read the WhisperKOOL Owner s Manual and thereafter the End User must follow the required installation use and maintenance procedures set forth by WhisperKOOL in WhisperKOOL s Owner s Manual The Owner s Manual is shipped with each Product and if another copy i...

Страница 37: ... East Alpine Avenue Stockton California 95205 8 Miscellaneous Terms and Conditions A Return Policy All return inquiries must be made within thirty 30 calendar days of the original purchase of a Product and are subject to a twenty five percent 25 restocking fee Shipping costs are not refundable and the Purchaser is responsible for all return shipping costs including customs fees and duties if appli...

Страница 38: ...chnical Assistance WhisperKOOL Customer Service is available Monday through Friday from 6 00 a m to 4 00 p m PST The Customer Service representative will be able to assist you with your questions and warranty information more effectively if you provide them with the following 1 The model and serial number of your WhisperKOOL UNIT 2 The location of the system and installation details such as ventil...

Страница 39: ...WhisperKOOL 1738 E Alpine Ave Stockton CA 95205 1 800 343 9463 www whisperkool com ...

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