www.whisperkool.com | Page 49
TROUBLESHOOTING GUIDE
Solution
Evaporator unit should be level in wall to prevent leaking.
Check drain line to make sure water can flow freely.
Disconnect drain and clear out, open access door and
check drain for blockage.
Fix drain line so there is a downward slope from the unit to the drain.
Melt ice with blow drier. Soak up with a towel.
Solution
Make sure fan is unobstructed; Make sure the evaporator filter,
evaporator coil, and condenser coil are clean and free of debris.
Call Customer Service at 1-800-343-9463
Shut system off for 1 hour to allow compressor to cool. Turn
back on and check for cooler airflow out. If compressor
runs, check for and clean condenser coil as possible cause
of compressor overheating. If problem repeats, contact
your installing technician to assist with troubleshooting.
Solution
1) If the system is maintaining the correct cellar
temperature and there is a dripping snowflake symbol
illuminated on the control, the system is going through an
anti-frost cycle. No action Required. 2) If the system is not
maintaining the correct cellar temperature, this may be
caused by a dirty evaporator filter or coil. 3) Call installing
technician to troubleshoot, as the system may be low on
charge or an adjustment to the TXV.
Please contact the installing technician to troubleshoot.
Allow cooling system to revert back to cooling mode.
Shut system off for 1 hour to allow compressor to cool. Turn
back on and check for cooler airflow out. If compressor
runs, check for and clean condenser coil as possible cause
of compressor overheating. If problem repeats, contact
your installing technician to assist with troubleshooting.
Solution
Please contact the installing technician to troubleshoot.
Please contact the installing technician to troubleshoot.
Solution
Move bottle probe to a more central location.
Please contact the installing technician to troubleshoot.
Please contact the installing technician to troubleshoot.
Please contact the installing technician to troubleshoot.
Solution
Raise the Fon setting to increase the humidity level.
Unit leaks water
Possible Cause
Evaporator unit is not level.
Drain line clogged or kinked.
Drain is clogged preventing water form escaping.
Drain line does not have a downward slope.
Coil is iced causing drain pan ice and water overflowing.
Unit runs but does not cool
Possible Cause
Lack of air flow.
System undersized.
Compressor is overheating.
Evaporator fan runs but compressor does not
Possible Cause
Running an anti-frost cycle.
Compressor and/or starting components faulty.
System may be performing the WHM function.
Compressor may have overheated.
Compressor runs but evaporator fan does not
Possible Cause
Faulty fan motor.
Faulty controller.
Compressor short cycles
Possible Cause
Evaporator blows on bottle probe.
System low on refrigerant charge.
Condensing fan motor/capacitor faulty.
Compressor and/or starting components faulty.
Humidity in cellar too low
Possible Cause
Not enough moisture.
