WK25 031114
Page 12 | 1-800-343-9463
TROUBLESHOOTING
Problem
Likely Cause
Solution
System will not start
Tripping circuit breaker
Reset breaker, verify dedicated
20 amp outlet and not on ground
fault interrupter
Temperature setting is wrong
Adjust your set temperature
Wine probe disconnected
Assure probe line is in a bottle of
water and is not stretched. Check
connections.
Runs constantly
Thermostat setting
It may be set too cool — raise the
set temperature
Cabinet recently loaded with wine Allow time. It may take several
weeks to reach optimal storage
temperature.
Ambient room temperature is too
warm.
Adjust the temperature in the
room. Units are designed to cool
30°F below room temperature.
Inadequate ventilation
Assure proper space above,
behind and on the side of the unit.
Do not set anything on top.
Door gasket not sealing properly
See cabinet owner’s manual
Not cooling
Thermostat setting
May be set too warm - lower the
set temperature
Thermostat not operating
correctly
Test unit with bypass plug.
Contact Customer Service
Low on refrigerant or Freon
Unit may need service. Contact
Customer Service
Inadequate ventilation
Assure proper space above,
behind and on the side of the unit.
Do not set anything on top
Icing up
Unit running constantly
See above section on units
running constantly
Low on refrigerant or Freon
Unit may need service. Contact
Customer Service
Clicking noise during start-up
Outlet power
Assure 15 amp outlet and not on
a GFI
WhisperKOOL customer service: 1-800-343-9463
8 a.m. to 4 p.m. PST, Monday through Friday
