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Frequently Asked Questions
Will my cat actually go inside the Globe?
Cats are generally curious and will investigate new objects. Cats that are already used to a
covered litter box may be quicker to investigate.
We recommend that you place the Litter-Robot in the same location as the old litter box. You
can leave the old litter box near the Litter-Robot for a short time. Take a cup of litter from the
old litter box and add it to the clean litter in the Litter-Robot. The scent will be familiar, and the
cat will be inclined to investigate.
Once your cat ventures inside and feels the litter under their paws, they will know what
to do.
Can kittens use the Litter-Robot?
We do not recommend that kittens or cats that weigh less than 3 pounds use the
Litter- Robot in the unattended Automatic Mode. Their low weight and very small size may not
activate the Cat Sensing system. Cats should weigh at least 3 pounds before using the Litter-
Robot in Automatic Mode.
We recommend leaving the Litter-Robot OFF and operating in "semiautomatic" mode.
When you see your kitten has used the Litter-Robot, turn it ON, and the Litter-Robot will
automatically perform a Clean cycle. Once it finishes (2 minutes), turn the power OFF. This
way, your kitten is safe while they get accustomed to the Litter-Robot at a young age—and
you don't have to scoop the litter box!
CAUTION:
Leave the Litter-Robot turned OFF and only start a Clean cycle manually until you
are sure that all cats in your household are heavy enough to activate the Cat Sensing system.
What if my cat won't use the Litter-Robot?
If you and your cat are not completely satisfied, just return your Litter-Robot within 90 days
for a full refund of the purchase price. Please note that you are responsible for return shipping
costs. Please contact Customer Service to request a Return Authorization (RMA) number. We
cannot accept return shipments without an RMA number.
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