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Ice or water has an
off-taste, odor,
or gray color
■
New plumbing connections - New plumbing connections can result in off-flavored or discolored ice or
water. This problem should go away over time.
■
Ice has been stored too long - Discard the ice and wash the ice bin. Allow 24 hours for the ice maker to
produce new ice.
■
Odor has transferred from food - Use airtight moisture-proof packaging to store food.
■
Use of non-recommended water supply line - Odors and tastes can transfer from certain materials
used in non-recommended water supply lines. Use only a recommended water supply line. See “Water
Supply Requirements.”
■
There are minerals (such as sulfur) in the water - A water filter may need to be installed in order to
remove the minerals.
■
Water filter was recently installed or replaced - Gray or dark discoloration in ice or water indicates
that the water filtration system needs additional flushing. See “Water and Ice Dispensers.”
Water dispenser
will not operate
properly
■
Doors not closed completely - Make sure both doors are firmly closed. (On some models, only the
freezer door must be closed in order to operate the dispenser.)
■
Refrigerator is not connected to a water supply, or the water supply shutoff valve is not
turned on - Connect the refrigerator to a water supply and make sure the water shutoff valve is
fully open.
■
Kink in the water source line - A kink in the water line can reduce water flow to the dispenser.
Straighten the water line.
■
Water pressure to the home is not at or above 30 psi (207 kPa) - The water pressure to the home
affects the flow from the dispenser. See “Water Supply Requirements.”
■
New installation - After connecting the refrigerator to a water source, flush the water system.
See “Water and Ice Dispensers.”
■
Dispenser is locked - Unlock the dispenser. See “Water and Ice Dispensers.”
■
Water filter is clogged or incorrectly installed - Replace filter or reinstall it correctly. See “Water
Filtration System.”
■
A reverse osmosis water filtration system is connected to your cold water supply - This can
decrease water pressure. See “Water Supply Requirements.”
NOTE: If questions remain regarding water pressure, contact a licensed, qualified plumber.
Water is leaking or
dripping from the
dispenser
NOTE: After dispensing, a few additional drops of water are normal.
■
Glass was not held under the dispenser long enough - Hold the glass under the dispenser for
2 to 3 seconds after releasing the dispenser pad/lever.
■
New installation, or water filter was recently installed or replaced - Air in the water lines causes the
water dispenser to drip. Flush the water system to remove the air in the water lines. See “Water and Ice
Dispensers.”
■
Residual ice in the dispenser chute is melting - Make sure the ice chute is free of ice shavings or
pieces.
Water is leaking
from the back of the
refrigerator
■
Water line connections are not fully tightened - Make sure all connections are firmly tightened. See
“Connect Water Supply.”
Water from the
dispenser is
not cool enough
(on some models)
NOTE: Water from the dispenser is chilled to 50°F (10°C).
■
New installation - Allow 24 hours after installation for the water supply to cool completely.
■
Recently dispensed a large amount of water - Allow 24 hours for the new water supply to cool
completely.
■
Water has not been recently dispensed - The first glass of water may not be cool. Discard the first
glass of water dispensed.
■
Refrigerator is not connected to a cold water pipe - Make sure the refrigerator is connected to a cold
water pipe. See “Water Supply Requirements.”
ICE AND WATER
Possible Causes and/or Recommended Solutions
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