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Ice or water has
an off-taste, odor,
or gray color
■
New plumbing connections - New plumbing connections can result in off-flavored or discolored ice or
water. This problem should go away over time.
■
Ice has been stored too long - Discard the ice and wash the ice bin. Allow 24 hours for the ice maker to
produce new ice.
■
Odor has transferred from food - Use airtight moisture-proof packaging to store food.
■
Use of non-recommended water supply line - Odors and tastes can transfer from certain materials used
in non-recommended water supply lines. Use only a recommended water supply line. See “Water Supply
Requirements.”
■
There are minerals (such as sulfur) in the water - A water filter may need to be installed in order to
remove the minerals.
■
Water filter was recently installed or replaced - Gray or dark discoloration in ice or water indicates that
the water filtration system needs additional flushing. See “Water and Ice Dispensers.”
Water dispenser
will not operate
properly
■
Doors not closed completely - Make sure both doors are firmly closed. (On some models, only the freezer
door must be closed in order to operate the dispenser.)
■
Refrigerator is not connected to a water supply, or the water supply shutoff valve is not
turned on - Connect the refrigerator to a water supply and make sure the water shutoff valve is fully open.
■
Kink in the water source line - A kink in the water line can reduce water flow to the dispenser. Straighten
the water line.
■
Water pressure to the home is not at or above 30 psi (207 kPa) - The water pressure to the home affects
the flow from the dispenser. See “Water Supply Requirements.”
■
New installation - After connecting the refrigerator to a water source, flush the water system. See “Water
and Ice Dispensers.”
■
Dispenser is locked - Unlock the dispenser. See “Water and Ice Dispensers.”
■
Water filter is clogged or incorrectly installed - Replace filter or reinstall it correctly. See “Water Filtration
System.”
■
A reverse osmosis water filtration system is connected to your cold water supply - This can decrease
water pressure. See “Water Supply Requirements.”
NOTE: If questions remain regarding water pressure, contact a licensed, qualified plumber.
Water is leaking
or dripping from
the dispenser
NOTE: After dispensing, a few additional drops of water are normal.
■
Glass was not held under the dispenser long enough - Hold the glass under the dispenser for
2 to 3 seconds after releasing the dispenser pad/lever.
■
New installation, or water filter was recently installed or replaced - Air in the water lines causes the
water dispenser to drip. Flush the water system to remove the air in the water lines. See “Water and Ice
Dispensers.”
■
Residual ice in the dispenser chute is melting - Make sure the ice chute is free of ice shavings or pieces.
Water is leaking
from the back of
the refrigerator
■
Water line connections are not fully tightened - Make sure all connections are firmly tightened. See
“Connect Water Supply.”
Water from the
dispenser is
not cool enough
(on some models)
NOTE: Water from the dispenser is chilled to 50°F (10°C).
■
New installation - Allow 24 hours after installation for the water supply to cool completely.
■
Recently dispensed a large amount of water - Allow 24 hours for the new water supply to cool
completely.
■
Water has not been recently dispensed - The first glass of water may not be cool. Discard the first glass
of water dispensed.
■
Refrigerator is not connected to a cold water pipe - Make sure the refrigerator is connected to a cold
water pipe. See “Water Supply Requirements.”
ICE AND WATER
Possible Causes and/or Recommended Solutions
SMART FEATURES
Possible Causes and/or Recommended Solutions
Low/no ice
production
■
Smart Delay and/or Delay Ice activated - The Smart Grid feature allows the refrigerator to detect when
the electric grid is in a period of peak usage or peak rates. When Smart Grid functionality is activated, ice
production may be delayed for up to 4 hours, depending on the type of Smart Grid notification received.
To return to normal ice production, press the SMART GRID button on the dispenser control panel. Both
the Smart Grid and Delay Ice icons will disappear from the display screen.
