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Ice and Water (cont.)
First try the solutions suggested here or visit our website at www.whirlpool.com/product-help.
If you experience
Possible Causes
Solution
The doors will not close
completely.
The door is blocked open.
Move food packages away from door.
A bin or shelf is in the way.
Push bin or shelf back into the correct position.
Recently installed
Remove all packaging materials.
The doors are difficult to
open.
The door gaskets are dirty or sticky.
Clean gaskets and contact surfaces with mild soap and warm
water. Rinse and dry with soft cloth.
The doors appear to be
uneven.
The doors need to be aligned or the
refrigerator needs to be leveled.
See “Refrigerator Leveling and Door Closing” section.
The refrigerator is
unsteady or it rolls
forward when opening
and closing doors.
The refrigerator brake feet are not
snug against the floor.
Remove the base grille. Turn both brake feet (one on each side)
clockwise, the same amount, until they are snug against the
floor. See “Refrigerator Leveling and Door Closing” section.
WARNING
Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.
To view an animation showing how to adjust and align the doors, refer to the Product Help/FAQ section of the brand website and
search for “door closing and door alignment.”
Troubleshooting
If you experience
Possible Causes
Solution
Water is leaking from the
back of the refrigerator.
The water line connections were not
fully tightened.
See “Connect the Water Supply” section.
Recently removed the doors and did
not fully tighten water line connection
See “Refrigerator Doors and Drawer” section.
Crushed or cubed ice
misses the glass when
dispensing ice.
The glass is not held close enough to
where the ice exits the chute.
Hold the glass close to where the ice exits the chute.
Water from the dispenser
is warm.
Water from the dispenser is chilled to
50°F (10°C).
This is normal.
The refrigerator has just been
installed.
Allow 24 hours after installation for the water supply to cool
completely.
A large amount of water was recently
dispensed.
Allow 3 hours for the water supply to cool completely.
Water has not been recently
dispensed.
The first glass of water may not be cool. Discard the first glass
of water dispensed.
The refrigerator is not connected to
a cold water pipe.
Make sure the refrigerator is connected to a cold water pipe.
See “Water Supply Requirements” section.
Doors
