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21
Ice and Water
PROBLEM
POSSIBLE CAUSES
SOLUTIONS
The ice maker is not producing
ice or is not producing enough
ice
The refrigerator is not
connected to a water
supply or the water
supply shutoff valve is
not turned on
Connect refrigerator to water supply and turn water shutoff valve
fully open.
There is a kink in the
water source line
A kink in the line can reduce water flow. Straighten the water
source line.
The ice maker is not
turned on
Make sure the ice maker is on. See “Ice Maker.”
The refrigerator has just
been installed
Wait 24 hours after ice maker installation for ice production to
begin. Wait 3 days for full ice production.
The refrigerator door is
not closed completely
Close the door firmly. If it does not close completely, see “The
door(s) or drawer will not close completely.”
A large amount of ice was
recently removed
Allow 24 hours for ice maker to produce more ice.
An ice cube is jammed in
the ice maker ejector arm
Remove ice from the ejector arm with a plastic utensil.
NOTE:
On some models, press the lever which opens the ice
maker door to access the ejector arm.
A water filter is installed
on the refrigerator
Remove the water filter and operate the ice maker. If ice volume
improves, then the filter may be clogged or incorrectly installed.
Replace filter or reinstall it correctly.
A reverse osmosis
water filtration system is
connected to your cold
water supply
This can decrease water pressure. See “Water Supply
Requirements.”
The ice cubes are hollow or
small
NOTE:
This is an indication of low
water pressure.
The water shutoff valve is
not fully open
Turn the water shutoff valve fully open.
There is a kink in the
water source line
A kink in the line can reduce water flow. Straighten the water
source line.
A water filter is installed
on the refrigerator
Remove filter and operate ice maker. If ice quality improves, then
the filter may be clogged or incorrectly installed. Replace filter or
reinstall it correctly.
A reverse osmosis
water filtration system is
connected to your cold
water supply
This can decrease water pressure. See “Water Supply
Requirements.”
Questions remain
regarding water pressure
Call a licensed, qualified plumber.
Off-taste, odor or gray color in
the ice or water
Recently installed or
replaced plumbing
connections. (New
plumbing connections
can cause discolored
or off-flavored ice and
water.)
Discard the ice and wash the ice storage bin. Flush the water
system with 4 gal. (15 L) of water. Allow 24 hours for the ice maker
to make new ice, and discard the first 3 batches of ice produced.
The ice has been stored
too long
Discard ice. Wash ice storage bin. Allow 24 hours for ice maker to
make new ice.
The water has been
stored too long
Dispense at least 1 qt (1 L) of water per week to maintain a fresh
supply.
Odor from stored food
has transferred to the ice
Use airtight, moisture proof packaging to store food.
There are minerals (such
as sulfur) in the water
A water filter may need to be installed to remove the minerals.
There is a water
filter installed on the
refrigerator
Gray or dark discoloration in ice may indicate that the water
filtration system needs additional flushing. Flush the water system
after installing and before using a new water filter. See “Water
Dispenser” for water filter flushing instructions.
The water filter needs to
be replaced
Replace the disposable water filter at least every 6 months or
when indicated. See “Water Filtration System.”
The water dispenser will not
operate properly
The refrigerator is not
connected to a water
supply or the water
supply shutoff valve is
not turned on
Connect the refrigerator to the water supply and turn the water
shutoff valve fully open.