15
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use FSP
®
replacement parts. FSP
®
replacement parts will fit
right and work right because they are made with the same
precision used to build every new ROPER
®
appliance.
To locate FSP
®
replacement parts in your area, call our Customer
Interaction Center telephone number or your nearest ROPER
designated service center.
Call the Customer Interaction Center toll free at:
1-800-44-ROPER (1-800-447-6737).
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances.
■
Installation information.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
■
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■
Referrals to local dealers, repair parts distributors, and
service companies. Whirlpool designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to Whirlpool
Corporation with any questions or concerns at:
Roper Brand Home Appliances
Customer Interaction Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Replacement Parts
Turntable
Part No. 8172138
Turntable Support and Rollers
Part No. 4359509
Turntable Hub
Part No. 8171863
Grease Filters
Part No. 4358853
Charcoal Filters
Part No. 8183916
Cooktop Light Bulb
Part No. 4358971
Microwave Light Bulb
Part No. 4158344
