Troubleshooting
12
Has circuit breaker tripped or
house fuse blown?
Is power supply cord plugged
in?
Is the Temperature Control set
to the “Off” position?
Has the water supply been
turned off?
Is the electrical outlet
controlled by a switch?
Before calling for service...
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If hot water dispenser does not operate, check these points first:
If you need more help, check the chart below. This could save you the cost of a service call for a problem that is
not covered by the warranty.
PROBLEM
CHECK THE FOLLOWING
Water is not hot.
Check that the circuit breaker is not tripped or the house fuse blown.
Check that power supply cord is plugged into electrical outlet.
Check if the electrical outlet is operated by a switch. The switch may
have turned power off.
Cold water in tank is still being heated. Wait 15 minutes and check
temperature again.
Check that the Temperature Control is set to the “Max” setting.
Hot water drips or sputters from
spout.
Vapor appears, dispenser
makes boiling water noises, or
water is too hot.
Leaking saddle valve.
Water does not flow from spout.
Water has a “rotten egg” taste.
Adjust Temperature Control to a lower setting that eliminates the vapor or
noise. If you live at a high altitude, you may need to lower the thermostat
setting to keep water from boiling.
Check that tubing is not bent or kinked.
Adjust Temperature Control to a lower setting that eliminates the drips or
sputters.
Check that spout screen is not clogged. See “Caring For Your Hot Water
Dispenser,” Page 11.
Check for proper installation of copper tubing from spout to storage tank
and from spout to cold water line. See “Installation Instructions,” Pages 8-9.
Check that water supply valve is open.
Check that spout screen is not clogged. See “Caring For Your Hot Water
Dispenser,” Page 11.
If a water filter is used, check that water pressure to hot water dispenser
is 20 psi minimum.
Tighten saddle valve clamp screws evenly and firmly. Keep both halves
of bracket parallel. Do Not crush water supply tubing.
Hot water dispenser is attached to hot water line. Attach to cold water line.
Install a water filtration system on cold water line to dispenser.
